"Comprehensive technical problems" at Swedbank

At lunchtime, Swedbank's customers began to inquire about interruptions in the app and in the Internet bank.

"We have covered technical problems that affect the Internet bank and the app," says Unni Jerndal, Press Manager at Swedbank.

She adds:

- It is possible to reach customer service via telephone but unfortunately these are long queues. We work with full force to solve the problem, ”she says.

There is no indication that it will be a problem to make purchases. At 18, the problem is still not solved, but it has been found that the problem lies with the bank and no other player.

It is unclear how many people have been affected, but it is a "covered technical problem", says Unni Jerndal.

Customers will be compensated

For Swedbank customers who may incur extra costs due to the technical problems, for example by not being able to pay their bills, this will be compensated by Swedbank, Unni Jerndal reports.

- Then it is important to contact us to get help with it, she says.

At 20:30 on Friday night, there were still technical problems with the Internet bank.

- We have function in the Internet bank, the app and the telephone center but it is limited and there are long queues for customers. The situation is the same.

You have no forecast on when the problems can be fixed?

- We work full time but have no clear forecast no.