The UAE's 'Five Worst Service Centers' have witnessed remarkable improvement in service delivery over the past seven days since HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, announced on Twitter »The top five and the worst five in the country. Emirates Today visited the Al Khan Post Office, the General Pension and Social Insurance Authority in Sharjah, the Fujairah Emiratization Center, the Muhaisnah Identity Center and the Bani Yas Social Affairs Center, the worst-ranked, and fielded a clear improvement in services.
Developments included replacing and increasing managers and staff, improving the landscape, improving reception services, developing hardware, improvements in some work, allocating attitudes to people of determination, and other observations. The centers also saw the presence of managers in the field and senior officials to follow up and improve services, and record observations that hinder the work, to work to improve services. Traders commended the "great change in service delivery, the provision of all the amenities and hospitality in the waiting room, the speed of completion of transactions and the disappearance of queues for the service," which they considered a qualitative leap in the level of services provided, achieved in record time.
• No waiting queues .. and smooth transaction completion
Al Muhaisnah Identity reduces standby time to 3 minutes
Abdullah Al-Balushi: «We have focused on facilities commensurate with the needs of customers, and work is still ongoing».
Wajih Sibai - Dubai
Al Muhaisnah Center for Identity and Citizenship has achieved a tangible achievement in the level of service, about a week after being ranked among the five worst service centers in the UAE by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Reduce the waiting time of the dealers from 10 minutes to three, as well as reduce the processing time to two and a half minutes, after it was more than five minutes.
A field tour carried out by the UAE Today at the Center yesterday witnessed the smoothness of the procedures and the absence of crowds or waiting queues at the Center, which has been praised by reviewers and did not exceed the completion of their transactions since entering the Center 10 minutes, which they considered a great achievement, compared to what was Applied a few weeks ago.
The Director of the Muhaisnah Center for Identity and Citizenship, Abdullah Ahmad Al Balushi, told Emirates Today that the Authority, led by the Director General of Identity at the Federal Authority for Identity and Citizenship, Major General Mansour Ahmed Al Dhaheri, who maintains at Headquarters on a daily basis, worked out an intensive plan to face the challenges that were affecting Negatively in the level of service at the center previously, and work to eliminate them and completely overcome them.
He continued: «A team was formed to improve the basic needs of employees and customers at the center, to raise their satisfaction and happiness.The plan also included reducing the waiting time for the reviewers to a minimum, where it now reached three minutes to wait, and two and a half minutes to complete the transaction, pointing out that the center He serves about 1,000 traders a day, over a period of 21 hours. He stressed that the center has set a major objective before it, which is to reach the international level in the service level, in line with the directions of the government and the leadership.
He added: «We have focused on facilities to meet the needs of customers, and work is still underway, to bring the center to the highest and highest levels of quality, and staff have been trained on the mechanism to delight the customer and achieve the highest satisfaction rates, as well as raising their efficiency in providing the service».
According to Al Baloushi, measures to improve the level of service at the center included communication with corporate representatives, who come to complete large numbers of transactions, to coordinate their appointments, and the distribution of staff in line with the flows of customers and companies' representatives, to ensure the smooth procedures and ensure completion within the specified time.
Traders with the Muhaisnah Center for Identity and Citizenship, Ahmed Mahjoub, Patrick Femen and Ahmed Ibrahim, expressed their fascination with the development that took place during the last week of the center. In record time, especially since the center serves large numbers of reviewers of the Muhaisnah Center for Preventive Medicine.
• Confirm the abolition of the electronic job registration system
Fujairah Localization appoints 41 nationals within a week
Mona Walid: «The location of the manager's office has been changed from isolated to open among customers».
Somaya Al Hammadi - Fujairah
The Acting Undersecretary of the Ministry of Human Resources and Emiratisation for Emiratisation Affairs, Mona Walid, revealed the appointment of 41 citizens who applied to Fujairah Center for Emiratisation last week in a number of private companies in the Emirate with various functions such as banking and administrative services. Those who will be appointed later, according to the appropriate vacancies in the private sectors of the Emirate.
She pointed out that the Fujairah Center for Emiratisation offers 40 students in the private sector a training course to develop skills and career behavior, which includes the education of the job applicant and training on how to write a resume and interview job, and guidance and career guidance.
His Highness Sheikh Mohammed bin Rashid Al Maktoum, has evaluated the Fujairah Emiratization Center for the Ministry of Human Resources and Emiratisation among the five worst service centers in the UAE out of 600 service centers in 29 federal government agencies. Following this, he directed the immediate replacement of the Director of the Fujairah Settlement Center and the appointment of Khalid Al Kaabi, who is in charge of managing the Fujairah Settlement Center, for a month to develop and improve its services.
Mona Walid said: «the term has been canceled electronic registration through the ministry's website, and all job seekers are received from outside the center, until the process is complete».
She added that «the team at the Fujairah Center was directed to be working as comprehensive staff starting from the reception of job seekers and the completion of all procedures followed, as they are presented to legal researchers to clarify the terms of the contract for them, before they sign it to start work in case it is not clear to them».
She stressed that the ministry is documenting the interview process and the results of acceptance or rejection with the participation of companies, pointing out that the company is clarified the reasons for the rejection, to be presented to all those rejected by the companies to the technical colleges to be interviewed again, and compare the weaknesses that the company and The college is to strengthen these points, whether by studying the language for six months, or other through training courses.
She explained that there is a confusion between the role of the Ministry in the recruitment of human resources departments in each emirate, as these departments contribute to the employment of job seekers in local institutions and government departments, while the ministry is working to search for private companies on suitable employment opportunities for citizens, in order to contribute to growth The economic sector in the Emirate.
She added that the location of the manager's office was changed from a secluded office to an open office among the clients, so that the process of registering the job seekers will be followed up and their needs will be met immediately without the need to wait.A service window has also been added to become two windows, which will help in clearing transactions faster and in a short time.