«Beeline» Sharjah .. Connected requests a second marriage and a listener wants to expel bees from her garden

The direct line program, which is broadcast by Sharjah TV and Radio, has attracted considerable public attention and has become an important platform to convey the concerns of the residents of the emirate to officials and a bridge to communicate with them.It has received more than 19 thousand text messages and 356 calls since the beginning of this year. Suggestions, notes and demands.

At the same time, the program receives a lot of non-complaints and observations, according to the authors of the program, it received a call from a person who asked the program to facilitate his second marriage, and requested a call to send people to chop a honeycomb and expel bees from her garden, and another to communicate with a school The program's authors identified the most important issues that the program discusses continuously, namely housing, jobs, health insurance and public services, in addition to solving some social issues and education problems. All, and you can contact any person and submit his observation or complaint on the air, or under the air », confirming the complaints and observations to the concerned authorities to follow-up.

They considered that the resort of citizens to the «direct line» comes in response to the approach of transparency adopted by the State, in addition to its effectiveness in raising issues and problems to officials without any barriers.

The most prominent issues addressed by the program during the past months, following the contacts of the population, the adoption of the construction of three parks in Muwailih, and the delivery of gas to the Rahmaniyah area, and the decision to implement new gardens in the area of ​​Madame, and the provision of a bus in the area of ​​Madame Inspired by the lack of buses to Sharjah Humanitarian City. She also complained to the Human Resources Service for not getting a job, and to the Housing Service, and said she faced financial hardship.

The response came from His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, who was directed to provide urgent job and housing for the caller, in addition to providing assistance.

The director of Sharjah Radio and Television Authority, and one of the sponsors of the direct line program, Mohammed Khalaf, told Emirates Today that the program puts the official at a close distance from the public to see his needs, and it is a strong source in approving projects and launching initiatives. A role in solving social issues and responding to affected callers betrayed by the circumstances of life, and they need to resolve their issues ».

He continued that «the resort of citizens to the direct line comes in response to the method of transparency adopted by the State, at various levels, and reflects the effectiveness of media institutions as a window of dialogue and communication between the official and the citizen. This was confirmed by the leaders of the State when they put the media as a contributor and partner in achieving the sustainable development project ».

He added that «(Direct Line) has a special feature and a very high value, represented in the follow-up and interventions of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, and direct directives to everything that is presented and discussed during it. Many citizens see the program as an effective mechanism to bring their issues and problems to the leadership and officials without barriers ».

He pointed out that "the citizens of the state recognize the keenness of the leadership to meet their needs, which is a great incentive, and confidence that the solution will exist."

He stressed that «many of the callers (direct line) proceed in the presentation of their cases and complain about the fact that what they face can face any of the citizens and residents, which makes resolving its case a solution to the problem of many members of the community. This is what we see in the interaction of listeners and viewers with the issues at hand ».

One of the direct line coordinators in charge of following up complaints and observations, Khaled Taj, said that the most important reasons behind the citizens' use of the programs are their confidence in him, because of his transparency in transmitting the complaint and resolving it on the air, and making sure to end their suffering after they have closed their ways.

He pointed out that the officials are highly aware of the response to the observations and take them seriously, and take the initiative to resolve them and give many exceptions to each, in line with the directions of the Emirate.

His colleague Ahmed Sultan, one of the program coordinators, who is responsible for following up the complaints and observations, said that the direct line dealt with many issues, including the demands of the residents of Muwailih commercial area to provide gardens for the area, as the Public Works Department responded and approved the establishment of three parks. He also received text messages and calls calling for the delivery of gas to the Rahmaniyah area. His Highness the Ruler of Sharjah directed to accelerate the delivery of gas to it. A caller asked for a mosque in the Al Majaz area opposite the Al Majaz Theater. His Highness the Ruler of Sharjah immediately directed to build a mosque in the area. A caller filed a complaint about the lack of gardens in the Madam area, and HH the Ruler of Sharjah directed the Department of Works to implement gardens in the area. A caller also noted that the Al Buteena area needs a pedestrian crossing area to go to the mosque, and the program has reached out to RTA in Sharjah to resolve the problem.

6

Issues addressed

Callers

Frequent, most notably housing

And jobs.