The Municipality of Sharjah City has confirmed its keenness to receive all the public's comments through the call center and deal with them immediately and communicate with the relevant departments in the municipality. The Municipality also deals with them very seriously, despite the fact that non-emergency calls are often received. Hour and seven days of the week, indicating that she receives non-emergency calls, one of the callers reported a person shed poetry, and another on the escape of sacrifice, and the third request to activate the Internet.
The director of the Municipality's Municipalities Department, Atef Al-Zarouni, confirmed that the call center on 993 received 55,873 calls during the first half of this year, ranging from general inquiries to service requests, urgent communications, suggestions and observations. The applications comprised 18%, 67% % Urgent notifications.
Acting Head of the Call Center Department, Abdullah Al Buraimi, said that the Municipality has done many smart and electronic services on its official website as part of its comprehensive intelligent transformation plan, along with instant interaction with its followers on social networking platforms as well as interactive text messaging services via mobile phones, As well as receiving observations and complaints through the complaints box in its service centers.
He pointed out that the employees deal with all calls and follow the notes and tell the caller to complete them immediately after completion, and there are non-emergency calls reach the center.
He confirmed that the Call Center has a plan to receive excessive numbers of calls in emergency situations, crises or accidental accidents, by increasing the number of employees at the peak hour shifts, and may require additional hours of work.