Emirates Al-Youm, yesterday, was heavily congested by customers at the Emirates Post Office in Al Karama, delaying the termination of transactions quickly, which may take more than an hour, as well as the lack of serial numbers of auditors on the screen, As well as the sharp treatment of some employees, according to dealers, as reception staff seemed confused between the contention of customers and multiple queries, and different transactions.
While Office officials refused to respond to Emirates Today's inquiries about the customers' comments on the services of the office, which received a four-star rating earlier.
"Employees in the office are dealing very sharply with clients," said Imad Ibrahim, a trader. "This treatment is clearly different from their counterparts in other government agencies such as Al Karama Hospital, which is also very crowded because of the number of reviewers conducting medical examinations."
Obaid Al-Awadhi, one of the dealers, noted that the order numbers for the completion of transactions on the screen are not sequential, in addition to the absence of a voice alert for the next number. Therefore, the customer is obliged to watch the electronic screen continuously for fear of appearing his number without being aware. Between him and the last treatment is done 150 numbers, which forces him to wait more than 150 minutes, if it takes only one minute treatment.
"I checked the Emirates post office in Karama to receive a parcel sent to me from my home and it took more than an hour to get it," said Nour Safi al-Din, one of the dealers. "I thought it would take no more than 10 minutes, In an exaggerated manner".