UAE Vice President, Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum said: "Providing the best government services in the world is the standard and objective of every government in the UAE."
"We want government agencies to provide the best services in the world," he said. "This is what we seek. We do not accept any hesitation or delay or excuses." Prevented him from achieving it ».
"Six years ago, we launched the Global Star Rating System, which evaluates each area according to the level of services it provides. This system reflects our business approach by providing an unprecedented service experience that will delight people and improve their quality of life. His Highness Sheikh Mohammed bin Rashid Al Maktoum said: "The UAE offers ideas to achieve human happiness, enhance the quality of life of communities, and translate them on the ground. The achievements of government agencies to make people happy reflect a realistic picture of what is required of them. This is a picture of our employees and clients that our government is working to meet the aspirations of the community and deliver services beyond expectations. "
"We want all parties to accelerate the pace of work and intensify efforts to achieve better results in the coming sessions, which supports our efforts to implement our national agenda and enhances our progress towards the future we aspire to," he said. mechanism". The third cycle of the STARS system saw a rise in the percentage of four-star centers from 35% to 74%, and the percentage of three-star centers decreased from 66% to 23% compared to the previous cycle in 2015. The percentage of centers ranked five Of the total number of centers rated 4.2%.
The results of the third session of the STARS system reflected the improvement in the efficiency of government agencies and their employees and the significant improvement in the quality and quality of services provided to the customers and revealed a qualitative change in the levels of the parties and opportunities to improve the performance of the centers of the dealers and improve the level of services.
Seven centers for dealers in four federal agencies were rated five stars: Federal Authority for Identity and Nationality - Al Rashidiya Registration Center in Dubai, Federal Authority for Identity and Nationality - Al Barsha Center for Registration in Dubai, Federal Authority for Identity and Nationality - Umm Al Quwain Center for Registration in Umm Al Quwain And the Federal Authority for Identity and Nationality - RAK Registration Center in Ras Al Khaimah, Sheikh Zayed Housing Program - Head Office in Dubai, Ministry of Interior - Traffic and Licensing Services Center in Fujairah and Federal Electricity and Water Authority -
The UAE is the first country in the world to adopt a global star rating system launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to redefine an innovative concept and an integrated framework for government services. Efficiency to the best international standards.
Vice President of the State:
"We want all parties to accelerate the pace of work, which strengthens our march towards the future we aspire to."
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Centers for dealers in four federal agencies received a five-star rating.
The percentage of centers with four stars increased to 74% and the percentage of centers with three stars dropped to 23%.
Rating results
Results of the third session of the Global Star Rating System
Including the evaluation of 167 centers for dealers in 20 federal entities:
* 4% of the centers got a 5 star rating.
* The percentage of centers with 4 stars to about 74%.
* The percentage of centers with 3 stars decreased to about 23%.