District Offices: "Many colleagues go to work with a bad feeling"

2500 employees of the Hamburg district offices have sent a call for help to the Senate at a staff meeting. We talked to two employees.

If the staff councils of the seven Hamburg district offices invite to a joint staff meeting, then it must be urgent. Approximately 2,500 out of 6,500 employees finally arrived at the Alsterdorf sports hall on Monday. Two and a half hours were not discussed publicly, even with the responsible Finance Senator Andreas Dressel (SPD). In the subsequent explanations of staff councils and union representatives, the words "overload" and "cry for help" appeared again and again. Lower wages, more money, but above all more recognition, the district employees want. We asked two of them what really bothers them about their work.

Matthias Stein (43) works in the General Social Service (ASD) of the BezirksamtsEimsbüttel and for more than ten years in the youth welfare office.

Matthias Stein, 43, works in the General Social Service (ASD) of the district office Eimsbüttel © Folko Damm

"Our work is in constant contradiction: we have to balance our own claim to want to help people with the question of whether we can actually offer solutions." I only know the youth welfare office in overload situations. "Unfortunately, there is a big difference between statistics and work reality look good on the outside, but actually we can only do the work because employees go beyond their performance limits.

Our work at the General Social Service can be planned badly, every day unforeseen things happen. For that we actually need reserves. But the opposite is true. We always have to expect that colleagues will not be there the next day because they will be sick due to illness. Not infrequently through previous overloading So also every new or changed law becomes a problem, because it changes our daily work. Since there is the Participation Law and the Retention Advice Act, more people than before are making requests that we need to work on. We also had to get to grips with these issues legally. "

Sarah Falkenthal (25) has been working for three years in the department of basic security of the district office Eimsbüttel:

Sarah Falkenthal, 25, has been working in the Department of Basic Security of the Eimsbüttel District Office for three years: © Folko Damm

I'm in charge of working on basic security applications - I'm very sorry about my work - but not under the current conditions, we're just too few colleagues, basically basic assurances that a staff member can handle about 170 cases responsibly Currently we are on average 230 to 250.

Many colleagues go to work with a bad feeling, many are afraid of making mistakes. We have to work too much and our jobs are not well paid, so there are many changes. That's a big problem, because the training lasts six months, hardly any remains much longer. We therefore have to constantly fill gaps and can then often work only the most urgent emergencies.

At the same time, the work in basic security is very sensitive. People come to us who depend on us. In the end, we also do a bit of social work. For example, if a neglected person comes to us, we can not close our eyes to it, but have to point out that he needs a miserable home-help.

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The greatest pressure prevails during office hours. I remember one day when we were five colleagues instead of twelve. One customer after another came in, and then we had to work up what was left. That's the only way to work overtime. "

This is an article from the Hamburg department of the ZEIT. Here you will find more news from and about Hamburg.

REF: https://www.zeit.de/hamburg/2019-02/bezirksaemter-hamburg-personal-ueberlastung