Undercover scammers: the "thirty-six plans" of anti-fraud dissuaders

"Every day when I go to work, I think about how to keep the people's money bags." In order to successfully wake up the perpetrators from the brainwashing of telecom fraudsters, the dissuaders of the Anti-fraud Center of the Fengtai Branch of the Beijing Municipal Public Security Bureau can be said to have done their best.

They "transformed" into operators, repeatedly dialed dissuasive calls, broke up and crumbled to explain the fraud methods, and persuaded the subject to stop the loss in time; They go undercover to scam groups, understand the latest routines, figure out the psychology of victims, and update dissuasive techniques. From telephone dissuasion to door-to-door dissuasion; From persuading the subject, to contacting the subject's family to "persuade acquaintances"; From the dissuasion officer making a phone call, to uniting the police station, the community, and the school together, forming a multi-level anti-fraud and dissuasion system...

Six dissuaders from the Anti-fraud Dissuasion Center of the Fengtai Sub-bureau are in charge of the anti-fraud work of 6 police stations in their jurisdiction, and more than 30 high-difficulty risk reminders are checked and dissuaded per person every day.

"Operator in uniform"

Sun Yu described himself as like an "operator in a police uniform."

The first thing you do at work is to sort through the messages that keep popping up in the work group. All police stations in the jurisdiction have established anti-fraud dissuasion work groups, 6 dissuaders of the anti-fraud center of the Fengtai branch will guide and answer questions in real time in the work group, as the leader of the dissuasion team, Sun Yu needs to conduct a second inspection of the dissuasion work, and Sun Yu will call again to dissuade the subject who is caught in the scam and difficult to wake up.

Since 2021, the Anti-fraud Center of the Fengtai Branch has to process nearly 2021,300 work tips every day. In order to better play the role of anti-fraud and dissuasion and dissuade the people in the jurisdiction at the first time, in <>, the Fengtai Branch took the lead in establishing a police station early warning sub-center in the city, with the highest daily push volume reaching nearly <>,<>. In order to protect the people's money bags, the functions of the anti-fraud center of the sub-bureau have been transformed from simple "dissuasion" to "supervision + guidance + promotion of dissuasion", and the dissuasion staff of the anti-fraud center inspected and dissuaded more than <> difficult risk reminders per person every day.

For repeated dissuasion, exhaustion of means, the subject is still not awake, or there may be an emergency such as a large transfer, it will be immediately upgraded to the anti-fraud center of the Fengtai branch to deal with it. In the face of this difficult and complicated disease, it is necessary to repeatedly communicate with the dissuader and the subject, patiently persuade, as short as half an hour, as long as two hours, in order to persuade a subject, the dissuaser often does not even have time to eat lunch. The water cup is specially bought in large capacity, and throat lozenges are a magic weapon that is always available. But the dissuaders never slack, they knew that this was a contest with scammers, and if the opportunity to dissuade was missed, the owner was likely to increase the loss.

"Hello, I am the Anti-fraud Center of the Fengtai Branch, we found that you may have funds with the fraudster's account, have you recently done investment and financial management or brushing rebate tasks?" "That's money lent to a friend." "What's your friend's name?"

In the face of the problem, the person on the other end of the phone was back and forth for a long time. Sun Yu continued to dissuade, "You may have encountered fraud, don't transfer money anymore." Unexpectedly, this subject was also anxious, "You call me again, and I will complain about you." The other party snapped and hung up the phone.

Seeing that the inquiry was fruitless, the subject's attitude was resolute, Sun Yu could only continue to call, from the fraud case to the fraud routine, popularize the anti-fraud knowledge to the subject, and finally reached a consensus: "You can not say what the money is doing, do not admit that you were deceived, but the fraud routine I have explained very clearly, hang up the phone you can search for similar cases yourself, our purpose is not to make you admit your mistake, in order to let you not expand the loss, do not transfer again, if there is any problem at any time call back." The patient dissuasion worked, and early the next morning, the subject called back to tell Sun Yu that the fraud methods he encountered were exactly the same as the case mentioned yesterday, precisely because he understood the fraud routine in advance and avoided further losses.

"Sometimes we want to ignore it, but we're wearing police uniforms." The 96110 anti-fraud hotline was blocked, and the dissuader changed the business jet to dial, and if the landline did not work, he changed his own mobile phone to call in turn. The more calls, the more difficult it becomes. Most of the dissuaders of the anti-fraud center are young policewomen, and many of them have the experience of crying when they are angry with bad words. If you make a lot of phone calls, you will often encounter grumpy owners. "We are not afraid of the subject scolding, we are afraid that if the subject does not answer the phone, we will not be able to contact." Sun Yu said.

A group of undercover scammers

"Why have we been dissuaded and done a lot of anti-fraud propaganda, and some owners will be deceived?"

In order to find out the tricks of scammers and understand the tricks of fraud, Xu Na, captain of the anti-fraud center of the Fengtai Branch Bureau, will take the initiative to contact and add information about suspected fraud when she sees the information of suspected fraud. She said that she had added different brush groups, blind date groups, and investment groups to gain a deep understanding of the tricks of scammers. Only by experiencing these things can we better understand the psychology of the subject and master a more suitable dissuasive technique.

Fraud is the most common way, but the scammers' routines are constantly being updated, and even counter-routines are countering the dissuasion of 96110. Xu Na undercover found that the scammer will establish a formal image in the WeChat group, inform the subject of the transaction involved in the brushing, 96110 is not a dissuasion call, just a propaganda call, if you receive a 96110 call, don't talk to them too much, and even claim in the group that if the subject receives a 96110 call, you will get corresponding rewards if you want to screenshot the feedback to the group.

Some subjects are deeply involved in emotional fraud, and scammers are called boyfriend and girlfriend, and even want to sell their houses to invest in fake platforms. How to persuade the subject who had been deeply brainwashed to wake up was a troublesome matter, Xu Na sent the real fraud records she collected during her undercover period to the subject, asking, "Did the other party send cold and warm words every day, did he send a like... Chat with you like that? Seeing the almost consistent scam tactics, the subject finally woke up.

Dissuasion success is not the end, and dissuaders must also visit the subject after the fact. "When we called, what was the reason why the subject didn't answer at the time? What did the scammer say in advance that would make the subject so resistant to 96110? From what angle do we approach things more than the Lord is willing to believe us? What new routines have you encountered recently? "At the weekly meeting, members of the Fengtai Anti-fraud Center will gather together to exchange their experiences and summed up to further improve the level of early warning and dissuasion."

In early April, the anti-fraud center of the Fengtai branch received a fund warning. A subject transferred a large amount to the account involved in fraud, Sun Yu saw it, immediately called the other party to inquire about the situation, but the phone could not be connected, according to the work tips and a lot of previous experience, the other party is likely to be a foreign student who encountered the "Public Prosecution Law" fraud.

Seeing this, Sun Yu contacted the subject's family in China, and at this moment the family was preparing to make a second payment to the child. Sun Yu promptly informed the family of the subject of the relevant situation, and asked the family to contact the subject urgently. After many exchanges, Sun Yu finally figured out the situation, "A person claiming to be an embassy called the subject and said that he was wanted by the public security organs on suspicion of breaking the law and committing a crime, and if he did not follow the other party's requirements, he would soon be repatriated to China." "This timely dissuasion avoided the loss of 250.<> million yuan for the owner.

Multi-level anti-fraud center linkage

Anti-fraud work is highly systematic, requiring all departments to perform their own duties and cooperate with each other. The Anti-Fraud Law, which came into effect on December 2022, 12, also clarifies the anti-fraud responsibilities of all walks of life.

The police at the police station have a good mass base, which can better gain the trust of residents and facilitate timely door-to-door dissuasion. After the Fengtai Public Security Sub-Bureau established the anti-fraud early warning sub-center of the police station, Sun Yu and a team of 5 dissuaders were in charge of the anti-fraud work of 30 police stations.

Each police station will establish a work group, Fengtai branch dissuasion officer, police station dissuasion officer at the same time in the group, each prompt will feedback progress in the group, encounter high-risk emergency warning, everyone will find a way to deal with it together. The anti-fraud center can grasp the new fraud methods encountered by the police station in a timely manner and make targeted guidance work. The anti-fraud propaganda work of the sub-bureau can also be updated in a timely manner. This interlocking link has formed a virtuous circle in anti-fraud work.

Preventing fraud requires the involvement of all industries. Xu Na introduced that the anti-fraud center of the Fengtai Branch has established a four-level community anti-fraud center and a four-level school anti-fraud center. The Capital University of Economics and Business pioneered the establishment of a four-level anti-fraud center, and many college students actively joined the dissuasion work. "Acquaintances persuade each other, lead the way, carry out more targeted dissuasion, and carry out precise publicity, which is the next focus of the anti-fraud center of the Fengtai Branch." To this end, the anti-fraud center team of the Fengtai Branch is also docking with psychological experts, introducing informatization into anti-fraud work, achieving accurate publicity and dissuasion more efficiently, and continuously improving the public's anti-fraud awareness and ability to recognize fraud. ”

Every month, Sun Yu organized training for all the dissuasers of the sub-bureau. Sun Yu's method is, "I will first tell them the basic fraud routines, so that they themselves will not be deceived; Then tell the typical cases encountered in the work, so that they know how to dissuade, how to deal with the owner with a stubborn attitude, and how to protect the property safety of the owner..."

The anti-fraud dissuasion officer under the podium took notes carefully, and Sun Yu was also full of enthusiasm when he saw it. "Anti-fraud and dissuasion is a work of conscience, which requires care, patience and responsibility, and it is necessary to persuade the deceived person as his own relative, in order to do this job well."

Beijing News reporter Wu Mengzhen