10 seconds to dredge the mouth to 700 yuan, the dredging agent poured, a few hundred yuan will be in hand, why is the door-to-door toilet repair so "profitable" - according to the China News Network report on April 4, a blogger recently shared the story of randomly finding a master to repair the toilet, and the example of encountering "sky-high charges" for repairing the toilet in life is even more common.
The toilet is blocked, the water pipe is broken, the lock cannot be opened, and the people's livelihood problems similar to "small repairs and small repairs" are inevitable to be encountered in people's daily lives. Due to the lack of professional repair tools and the lack of relevant repair knowledge and experience, most people will contact professional home service. However, some people who come for maintenance are quite transparent and fair, and some always feel that they are "prepared" - through the words of "routine" consumers, and then "lions open their mouths" to ask for sky-high prices. The "slaughtered" experience shared by the above bloggers is actually more like a microcosm of people's similar encounters.
In fact, repairing toilets and encountering "sky-high maintenance costs" is not new. In November last year, Shanghai police dismantled a fraud ring that "sold high-priced pipeline dredging agents to make huge profits in the name of dredging pipelines", arresting 11 criminal suspects and involving more than 37 million yuan. Under the "operation" of the gang, consumers often need to pay 600,3000 yuan to 5000,19000 yuan for pipeline dredging services, and the maximum order is as high as <>,<> yuan. Such a case is eye-popping, how can a small toilet feed a gang or even an industrial chain?
It should be noted that the maintenance of toilets by residents is ostensibly "negotiated and negotiated", which is fair and just, but due to the asymmetry of information between the two sides and the unequal status of negotiation, "sky-high prices" seem inevitable. Repairing the toilet is a rigid need of residents, otherwise it will affect normal life, and residents' bargaining power is weak. In reality, maintenance services such as repairing toilets often lack supporting bargaining rules and open and transparent labor and consumables cost standards, which also leads to negotiated pricing becoming de facto unilateral pricing, which breeds "maintenance profiteering". Some things, obviously not broken, tell the user that "it's time to change", some are just simple to deal with but exaggerated and complicated, and some are surprisingly expensive materials - all this, laymen often do not have the ability to "parry", can only obediently comply. This is in fact an alleged violation of consumers' right to know, right to choice and fair dealing.
On the one hand, when consumers seek similar daily maintenance services, consumers must have multiple "eyes", try to "shop around", understand the charging prices of key items in advance, avoid "stepping on the pit", and pay attention to collecting evidence to actively protect their rights when encountering unreasonable charges; On the other hand, and more importantly, the regulatory authorities should do something about it, not allowing price violations and unfair transactions to exist, and not ignoring the chaos and disorder of the relevant markets.
From the level of service delivery, functional departments can also do more. For example, at present, the whole country is carrying out the construction of "a quarter of an hour convenient living circle", all localities may wish to include "small repairs and small repairs" people's livelihood service projects such as toilet blockage, broken water pipes, and difficult to open locks, and actively transform the residents' demand list into a satisfactory list of "a quarter of an hour convenient living circle" through reasonable guidance and policy preferences, so that the "small repairs and small repairs" people's livelihood service projects become affordable services and conscientious services. The solution of every small matter of people's livelihood tests the responsibility and wisdom of functional departments. It is expected that similar services will bid farewell to "sky-high prices" and "confused accounts" as soon as possible. (Workers' Daily, Wu Ruiyu)