It's hard to imagine what it would be like without a courier brother in urban life.
I recall carefully, but I can't call their names.
They are "the most familiar strangers".
A "little brother" includes everything.
According to relevant data released by the State Post Bureau, the average daily express delivery business volume in my country has exceeded 300 million pieces.
Every day, millions of courier brothers who rush around day and night, not only connect all walks of life, but also connect thousands of households, so that a better life can be reached through the "last mile".
Only the courier
Even when thousands of houses are lit up on New Year's Eve, there are still courier brothers running.
This year, as the representative of courier brothers, SF Express courier Liu Kuo appeared in the spotlight on the Spring Festival Gala of the Year of the Rabbit.
"Look, he is Liu Kuo!" The proprietress of an antique shop on Liulichang East Street, Xicheng District, Beijing, pointed to the figure who had just rushed into the next door to pick up the courier, "He runs on this street almost every day, and we treat him as a younger brother."
Liu Kuo walks very fast and can't rest for a day.
The message notifications kept ringing, mailing, delivery, sorting, consultation... The ringtone of the mobile phone was so small that he was reluctant to change it. A black Bluetooth headset was always hanging on his left ear, and he didn't listen to it when he was having lunch. take off.
The express van he rides is easily recognizable.
On the front is the sign of the Party Member Demonstration Post. On one side, it says "Peaceful Beijing, my brother Tao Ran is in action", and on the other side, a customer gave him a cute sticker of "Go and make money".
A customer printed a commemorative photo for him, which was a screenshot of General Secretary Xi Jinping and Liu Kuo's "group photo" taken from the video, and he posted it on the inside of the car door.
On February 1, 2019, the eve of the Spring Festival, General Secretary Xi Jinping came to a courier service point in Shitou Hutong, Qianmen, Beijing, to visit the courier brothers at work, including Liu Kuo.
Familiar customers call him "Kuoer".
Liu Kuo, born in the 90s, is careful. When he first became a courier, he took the initiative to add customers to WeChat so that customers could find him in time.
There was no elevator in the old community, so he took the stairs to the door.
He said that putting it in Fengchao is worse than handing it over to customers to rest assured.
At work, Liu Kuo is used to asking more questions and taking a closer look: the client has a child at home who is taking online classes, try not to knock on the door, and inform by phone or WeChat; when encountering an elderly person who is inconvenient to go downstairs, he will take away the garbage at the door.
A few days ago, Liu Kuo's old client, a 50-60-year-old elder sister, wanted to buy some peanuts to replenish her body after undergoing surgery, but returned the products twice in a row.
Liu Kuo was puzzled and sent a message to ask.
The eldest sister said that these peanuts are colored, so I dare not eat them.
A few days later, Liu Kuo brought home-grown peanuts from his hometown in Hebei. The eldest sister was very moved and sent 50 yuan to Liu Kuo on WeChat, which Liu Kuo confiscated.
During the epidemic, people are even more inseparable from the courier brother.
They have been volunteers for nucleic acid testing and registration; they wear thick protective clothing to help distribute supplies.
On the once empty road, only the courier brother ran all the way.
At the end of December 2022, at the blood collection point on the streets of Beijing, many courier boys and takeaway boys lined up to donate blood.
When some netizens forwarded this news, they wrote emotionally, "Tears! They are the running blood of this city."
Not only the courier brother
In the express sorting center of Taoranting Street, Xicheng District, Beijing, the 40-square-meter party member activity room ushers in the busiest moment on the 22nd of each month.
"Brothers from different express companies will communicate in the party member activity room from time to time, chat about the difficulties they have encountered, discuss solutions together, and regularly learn about party history and the spirit of the party's 20th National Congress." Liu Kuo said.
This party branch built in the express station not only solves the problems of the courier brothers, but also allows the courier brothers to step out of the express station, truly become a contributor to the urban grassroots governance, and become their common "home".
"Most of the Taoranting station service areas are hutongs and old residential areas, and it is relatively difficult to collect and deliver parcels." Li Yang, manager of SF Express Taoranting Branch, said.
At the beginning of 2021, Li Yang was transferred to the Taoranting branch of SF Express. At that time, in the transfer space of less than 600 square meters, the average daily transfer volume of the site was more than 30,000 orders.
Many people, many vehicles, frequent occupation of public resources, and unloading noise have brought inconvenience to surrounding residents. Many residents complained to the mayor's hotline.
Li Yang tried to visit the surrounding residents, record the problems reported by the residents, and even send some gifts during the festival, but the problem was not fundamentally solved.
On July 8, 2021, Shi Feng, Secretary of the Working Committee of Taoranting Street, Xicheng District, Beijing, called party members of express companies in the area under his jurisdiction to ask about the current difficulties in operation, the working environment of the younger brother, and the situation of basic necessities of life, and established a WeChat group for communication on the spot.
One month later, the courier sorting center with an area of 1,500 square meters was completed, and the buddies of S.F. road management issues.
On August 2, 2021, a temporary party branch of the express delivery industry in Taoranting area was established. The person in charge of the site served as the secretary of the party branch to develop outstanding express delivery boys into party members.
Zhang Chen, section chief of the Taoranting Street Party-mass Work Office, said that since the establishment of the temporary party branch, the operating income of this sorting center has increased significantly, and the number of dispatched orders has increased from 40,000 orders in 2021 to 70,000 orders, and the turnover has increased from 40,000 orders in 2021. The increase from less than 100 million yuan to 250 million yuan, the number of courier brothers increased from 160 to 1,000, and the service satisfaction rate was as high as 98%.
Another identity of Li Yang is a member of the Youth Federation of Xicheng District, Beijing. In his opinion, young people in the express delivery industry should base themselves on their own jobs and take advantage of their wide social contact and strong work mobility to be the "outpost of people's sentiments" in street community governance. ""Mobile Probe""Public Welfare Messenger".
Some courier brothers saw the old man lost when delivering the package, and would send the old man home; some found that a wallet was lost on the road, and immediately contacted the owner by phone; Help them buy food, do laundry...
Some brothers' courier vehicles are also equipped with miniature fire extinguishers, and they can participate in rescue at any time if they find a fire.
They become "civilized envoys" and carry out "smooth public welfare", pasting posters on express vehicles, promoting civilized behaviors such as CD-ROM action, civilized dog raising, courteous zebra crossings, etc. It is uncivilized to take photos and upload them anytime, anywhere.
The courier brother has become a "good neighbor" of Taoranting street residents and a "new partner" of grassroots governance.
see courier boy
Solving the needs of emerging employment groups such as courier brothers has been a topic of concern in the two sessions of the country in recent years.
At the National Two Sessions in 2019, the General Assembly speech submitted by the Central Committee of the Communist Youth League mentioned, "The courier brothers are the builders and laborers of the new era. They are busy for the better life of the people. We should also give them more protection and care. .”
Since 2018, the Communist Youth League organizations at all levels and the Youth Federation have conducted in-depth research on the career development of courier boys, and found that behind the "speed and passion" staged in the express industry, the job security of the courier is still hovering in the "slow lane".
In 2021, Wang Lin, then deputy director of the Labor Relations Division of the Beijing Human Resources and Social Security Bureau, experienced the life of a delivery boy and an online car-hailing driver for a few days. The video went viral on the Internet, and Wang Lin became an "Internet celebrity". "Director.
He remembered that one night after delivering the order with his master Gao Zhixiao, Gao Zhixiao said, "Our takeaway boys are exposed to the wind and the sun, and there is no place to rest. I want to build a 'home' for them!"
Wang Lin has always kept this work in mind.
The Beijing Human Resources and Social Security Bureau, with the assistance of various departments, built 240 "homes for migrant workers" for outdoor workers. Many companies took the initiative to find them, hoping to provide services.
Li Yang said frankly that for a period of time, express delivery has been regarded as "hard work" and not so "face-worthy". Although most couriers earn a good salary, the industry's recommendation is very low.
There was a turning point in 2019. During the mass parade for the 70th anniversary of the founding of New China, the first-line courier boys appeared in the "better life" square, which was a high-profile appearance of the courier boys as an emerging youth group.
"Confidence in the industry has emerged." Li Yang found that since then, many express couriers have become more active and enthusiastic when communicating with customers, and the social recognition of this profession has increased significantly.
The role of the courier brother has increasingly entered the public eye.
At the opening ceremony of the 2022 Beijing Winter Olympics, the five-star red flag was passed in the hands of 176 representatives from all walks of life and 56 ethnic groups across the country, and Liu Kuo was one of the representatives of the courier brother.
In recent years, many courier boys and takeaway boys have won honors such as the China Youth May 4th Medal.
These changes made Lian Si, director of the Scientific Research and Think Tank Department of the Central Youth League School, deeply relieved.
Five years ago, he and his team conducted a "group survey of urban courier brothers", with the purpose of "hoping that courier brothers will be seen".
He compared the courier brother to a "hummingbird". Hummingbirds are brightly colored and can only be suspended in the air by flapping their wings quickly. Just like the courier brother in the past, in addition to the existing system design, it lacked social network support.
In Lian Si's view, the courier boys use their labor to create value. They are the epitome of the struggle of thousands of ordinary Chinese youths.
Not long ago, Wu Huaxia, a deputy to the National People's Congress and deputy manager of Duyi Catering Co., Ltd. took the initiative to find Liu Kuo and asked him about the current difficulties of the courier brother.
In Liu Kuo's view, long working hours and high housing costs are still common problems plaguing courier brothers.
Compared with most courier brothers, Liu Kuo is lucky.
He was rated as "National Outstanding Migrant Worker", and because of this, he has obtained his Beijing household registration and can send his children to Beijing to go to school this year.
However, when it comes to career development, Liu Kuo said that the courier guy probably won't be able to work after he is 40 years old, and he hasn't thought about what to do in the future.
At the beginning, "making more money than in his hometown" was Liu Kuo's simplest wish when he came to Beijing to work as a courier.
Now, he is still on the job day after day, but he is more and more aware of the meaning and happiness of this profession.
China Youth Daily China Youth Daily reporter Zhang Yi and intern Huang Yixin Source: China Youth Daily