He Yonghai
Recently, a piece of news titled "Tourists broke the news that 4 dishes in Beihai cost 1,500 yuan" appeared on the hot search.
The tourist claimed that he was taken to a restaurant by a taxi driver, where he ordered four dishes including spicy fried snails and horseshoe snails, and was charged a total of 1,500 yuan.
Another tourist said that he was charged 1,580 yuan for ordering two fish, a catty of flower armor and a plate of shredded green peppers and potatoes at the same restaurant.
(For related reports, see version 05)
The Spring Festival is the peak season for sales and consumption, and it is also a sensitive period for price fluctuations.
Therefore, in the past few days during the Spring Festival, whether it is tourists complaining about "6 noodles at 20 yuan" at a noodle restaurant in Xi'an, or tourists complaining about "4 seafood dishes at 1,500 yuan" at a restaurant in Beihai, etc., it has aroused heated discussions among netizens.
The Spring Festival is the most important festival for Chinese people. It should be the day when Chinese people feel the happiest in a year. On this joyful festival, if you are "slaughtered" by merchants, how much happiness can you say?
As for the "6 noodles at 20 yuan", the supervisory department at the place where the incident occurred said that the portion of the noodles was indeed insufficient, and the noodle shop has been urged to rectify, and the portion of the oil-splashed noodles has been increased by 50%, and the price is clearly marked.
Regarding the "4 seafood dishes costing 1,500 yuan", the local regulatory authority responded after investigation: the restaurant involved has obtained legal qualifications, the electronic scales used have passed the inspection, and all its seafood products are clearly marked with prices, which are basically in line with the consumption prices of seafood restaurants during the Spring Festival. No behaviors such as seafood swapping or adulteration were found; the store had problems such as paying taxi drivers kickbacks to attract customers, ordering side dishes in a hurry without sufficient communication with consumers, and the portion of some seafood was slightly less after cooking; the store has been ordered Suspend business for rectification, rectify within a time limit and file a case for punishment.
It is the responsibility of the regulatory authorities to respond to tourists' concerns in a timely manner, and do a good job in investigation, handling, and resolution of doubts.
Every year on the eve of the Spring Festival, the State Administration of Market Supervision will make clear requirements to pay close attention to the market price situation during the Spring Festival, and seriously investigate and deal with various price violations, especially various "sky-high price" incidents and other bad behaviors that seriously damage the rights and interests of consumers.
Timely accepting consumers' price complaints and reports, maintaining the order of market prices, stabilizing festival market prices, and optimizing the festival consumption environment are necessary to prevent the Spring Festival from turning into a "spring robbery" and protect consumers' legitimate rights and interests.
"6 noodles for 20 yuan" and "4 seafood dishes for 1,500 yuan" are worth thinking about.
Although the Spring Festival is the peak season for consumption, and there is even a tendency of "retaliatory consumption" during the Spring Festival this year, merchants should still be vigilant against depleting their resources and not letting consumers lose their trust.
Efforts to improve consumers' trust and sense of security can truly win the market and win the future.
Even though tourism consumption may be just a "one-time transaction", the lesson of "a plate of prawns 'ruined' a city" in a certain place during the National Day a few years ago cannot be forgotten.
All kinds of "injustice" in consumption are all obstacles to the recovery of the tourism industry and the recovery of consumption. Therefore, some netizens warned Xi'an "don't let a bowl of noodles 'ruin' a city."
From the perspective of festivals, the Spring Festival is a good opportunity for human exchanges. You come and go, and it is an important link to maintain interpersonal relationships.
When welcoming and celebrating the Spring Festival, merchants should think altruistically, close the relationship with consumers with good service, raise prices excessively or even engage in price gouging, let the commercial flavor overshadow the human touch, which is contrary to the essence of the Spring Festival.
Celebrating the Spring Festival is to inherit the tradition, so the merchants must inherit the traditional genes of our nation's civilized business, benevolent business, genuine goods at a fair price, and no deception.
Or the staff of the Xi’an market supervision department said it well, “You can’t let people come to Xi’an to eat noodles, and you’ll be gone after two bites.”
When consumers spend a lot of money and don't eat well or even have enough food, they will inevitably feel "baited".
It is hoped that in addition to supervising the clearly marked prices, the regulatory authorities in various places will also do a good job in the supervision of price stability and sufficient quantity, and do a good job in normalized supervision, and do their best to avoid incidents such as "a bowl of noodles 'destroying' a city". now.
Beijing Youth Daily