Due to heavy snowfall, trains on the JR Kyoto Line and Biwako Line got stuck, and many passengers were trapped inside the trains. .
In JR West, on the night of the 24th, when it snowed heavily, it became impossible to switch points on the Kyoto Line and the Biwako Line, and as a result, 15 trains were stuck, and about 7,000 people were temporarily trapped inside the train. , 16 people complained of poor physical condition and were transported by ambulance.
In response to this problem, the Kinki District Transport Bureau instructed JR West in writing on the 25th to verify the series of responses this time, investigate the cause, and take necessary measures to prevent recurrence.
In addition, it is said that the report to the transportation bureau was delayed, and that information sharing was requested to be verified.
The Kinki District Transport Bureau said, ``It is very regrettable that many trains have been stopped for a long time, and that some people have become ill, causing a great deal of inconvenience to users.''
In light of this situation, JR West has indicated its intention to review the operation after independently verifying the response such as not operating the device that melts the snow at the point that caused the train to get stuck. .