This Tuesday, Live Nation Entertainment, which has brought together the Live Nation tourer and the Ticketmaster box office since 2010, admitted to being responsible for the chaos caused by the sale of tickets for
Taylor Swift 's new
The Eras Tour last November.
The company's president and chief financial officer, Joe Berchtold, was heard by the US Congress and apologized to senators.
"We apologize to the fans, we apologize to Ms. Swift, we have to do better and we will do better," Joe Berchtold said.
At the time of the pre-sale to attend these concerts, fans had complained of several technical problems, including an endless wait, major bugs and also the exorbitant price of tickets.
Joe Berchtold acknowledged that they could have done better and offered solutions like staggering "sales over a longer period and doing a better job of setting fan expectations."
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Taylor Swift absent
The senators were obviously unconvinced by the exercise of contrition of the big boss.
The Republican John Kennedy was thus carried away in support of the admirers of Taylor Swift.
“If you care about the consumer, cut prices!
Remove bots and middlemen!
And if you really care about him, leave them alone!
“, he let go.
The Swifties also demonstrated in front of the American Congress.
On the other hand, the 33-year-old star was not part of the hemicycle.
It is therefore the musician Clyde Lawrence who took the floor to denounce the methods of Live Nation.
He said the turner could do whatever he wanted: “If they want to charge us $250 for a stack of ten clean towels, they can, and they do.
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"That's exactly the definition of a monopoly," added Democratic Senator Amy Klobuchar.
Ticketmaster owns more than 70% of the US concert ticketing market, while Live Nation is the main turner.
Despite the fiasco, Taylor Swift's sixth tour will go ahead as scheduled from March 17 to August 9, 2023.
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