"20 Minutes" launches a space dedicated to questions from its readers

• 20 Minutes

  is 20 years old!

  The opportunity to take stock of the relationship of the title with its readers.

  Good news, everything is fine: more than two million of you read us every day.

• New year, new resolution:

  20 Minutes

  wants to consolidate the link which unites it to readers of the paper newspaper as well as to Internet users, by opening a space through which they can submit their questions and comments on its treatment of information, and through which he will respond to them.

• Public mistrust of the media and journalists is very real, fueled by the profusion of fake news.

  Our goal is not to influence or convert minds, to agree or judge, but to explain why and how we work, so as to consolidate the trust you have had in us for twenty years.

A special year.

In two months, on March 15,

will celebrate its 20th anniversary.

Twenty years that our journalists, from Paris and our ten local agencies, but also from abroad (hello Los Angeles, good evening Tokyo), have been surveying the field, the Internet and social networks to provide you with verified, decrypted, slightly offbeat information. also it is true.

In two decades, both on its paper version and on its digital media (the site, then videos, podcasts, Twitter, Insta & co.),

has won the trust and loyalty of readers.

Today, you are thus 2.3 million to read us each time the newspaper is published and 16.7 million to follow us on the Internet each month (site + mobile)*.

What to be satisfied with the progress made, of course, but also and above all what to make you want to consolidate it.

The procedure is just below!

Talk and understand each other

How ?

By continuing to interact with you.

After having formed its #MoiJeune community, created live events on social networks, opened calls for testimonials...

is now launching "20 Minutes, I'm listening!"

".

Via this new space, you will be able to send us your comments and/or questions about our processing of information, but also the questions you have in connection with current events.

Whether it's a choice of title, a subject which, in your opinion, is not highlighted enough, the operation of the editorial staff, the logic of our choices... All the messages you send via the form below will be read and processed, in order to respond to you in the clearest and most transparent way possible.

Without judgement, without settlement of accounts.

A service that seems necessary to us, at a time of fake news and the crisis of public confidence in the media.

“Since its creation almost twenty years ago,

has focused on creating a real community with its readers, underlines Armelle Le Goff, editorial director.

A community of readers implies almost daily exchanges, but also a certain transparency in our operating methods and our way of constructing information in the editorial staff.

»

A space for dialogue and reflection to better understand each other

We didn't invent this “service”.

It originated at the very beginning of the 19th century, in Sweden, via the

, a person responsible for defending the interests of citizens against the government, recalled in 2017 in

Patrick Eveno, media historian and then president of the Council for journalistic ethics and mediation.

The mission has evolved according to countries, times and media, to become what is called mediation.

In France, specifies Patrick Eveno, it is in the

, in 1994, that the first mediator of press, or information, appeared.

Since then, other newsrooms, in the audiovisual and print media, have followed suit.

Today is the turn of

.

Our media brief

For us as for you, the exercise is new.

However, it cannot be an invitation to let off steam in a blind and aggressive way.

"20 Minutes, I'm listening!

is above all a space for dialogue and reflection to better understand each other and move forward together, twenty years still to go.

Goodbye !

* Sources: ACPM One Next 2021 V4;

One Next Global 2021 V4;

Global Internet Mediametry – November 2021

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