In December 2022, with the peak of Shanghai's new crown virus infection approaching, citizens' demand for "120" ambulances surged.
From December 24th, Shanghai 12345 citizen service hotline successively dispatched 26 operators to support the 120 dispatch command center.
Their task is to ensure the connection rate of the hotline and reduce the waiting time for citizens to dial "120". "Post-90s" operator Guo Zhijun is one of them.
Looking back on 2022, Guo Zhijun said that there were two "special periods" that impressed him deeply.
First, when the "pause button" was pressed in Shanghai in the first half of the year, "12345" received a lot of calls. He and some of his colleagues stuck to their posts, stayed in the phone room for food and lodging, and responded to citizens' demands meticulously; Efficient and unimpeded "lifeline".
Guo Zhijun said that both "12345" and "120" are to help people solve practical problems. Although they will feel tired after a day's work, they are worthwhile because they can help many people. more meaning.
Reporter Xu Yinkang Yuzhan reports from Shanghai
Editor in charge: [Fang Jialiang]