NTT Docomo announced from 8:00 am on the 17th that it is difficult for some users in western Japan to use the Internet service of mobile phones due to communication failures.
The company is proceeding with restoration work as there is no impact on voice calls.
According to NTT DoCoMo, a communication failure occurred around 7:50 am on the 17th, making it difficult for some users in western Japan to use data communication.
What has been affected is the mobile phone Internet service called "sp mode", which makes it difficult to browse websites and send and receive emails.
In addition, no impact on voice calls has been confirmed, and there is no problem in using it.
The company is investigating the cause of the communication failure and the affected areas, and is proceeding with restoration work.
According to the company, if the situation continues to be difficult to use, it may be improved by restarting the mobile phone or setting it to airplane mode and then canceling it.
NTT DoCoMo said, ``We apologize for the inconvenience caused to our customers.We will inform you again about the prospect of restoration.''