In response to the indication that KDDI's large-scale communication failure that occurred in July was insufficient to send information to users, the Ministry of Internal Affairs and Communications announced that the operator could announce it within 30 minutes after the failure occurred. I compiled a draft report that I thought was appropriate.
In KDDI's large-scale communication failure, voice calls and data communication became difficult to use for more than two and a half days nationwide, affecting a total of more than 30.91 million people.
In this communication failure, it took more than an hour and a half to notify the users for the first time, and it was pointed out that the information dissemination to the users was insufficient, such as the company's call center being flooded with inquiries. rice field.
For this reason, the Ministry of Internal Affairs and Communications presented a draft report for improvement at an expert meeting held on the 29th.
According to this,
▽ starting the first notification within 30 minutes after the occurrence of communication failure,
▽ to make it easier for users to check the status of the failure , to be always posted in an easy-to-understand place on the homepage.
On the other hand,
it was pointed out that the definitions of terms such as "restoration" and "resumption" used by business operators when making announcements were difficult for users to understand. .
The Ministry of Internal Affairs and Communications will use this draft report as a springboard for repeated discussions with experts and business operators, and will aim to formulate guidelines in the spring of next year.