Personal information is still "running naked", when will the "leakage" of express orders stop?

"Double Eleven" has long passed, and personal information is still "streaking"

When will the "leaking" of express orders stop?

　　The courier orders placed during the "Double Eleven" shopping festival have been delivered one after another, and many citizens have found that on the "face sheet" on the surface of the courier, the recipient's name, phone number, home address and even ID number and other personal privacy information are impressively displayed on it. The unobstructed view makes people feel troubled—"The courier bill has become a 'disclosure slip'!"

courier company

Adding or not encrypting information is not unified

It's the seller who didn't do a good job...

　　This month is the "Double Eleven" receiving peak. The courier shelves of a company near Wangfujing, Dongcheng District are full of goods. There are hundreds of courier packages stacked on a row of shelves nearly two meters high.

　　The reporter observed that on most express delivery slips such as Yunda, Yuantong, Post, and Zhongtong, the recipient's name or nickname, mobile phone number, and receiving address are not covered or hidden in any way, and they are clearly visible and unobstructed. Some Haitao express mails even have the recipient’s ID number clearly written on them; and on the face sheets of the three express delivery companies SF Express, JD.com, and Meituan Waimai, there are basically various forms of concealment processing , for example, the recipient's name is Mr. XX, Ms. XX, and some digits of the phone number are blocked by asterisks or smiley faces.

　　The reporter investigated some residential communities in different areas of the city, such as Fengtai, Haidian, Chaoyang, Shijingshan, etc. The above situation also exists in the communities with open express racks.

　　In March this year, the State Post Bureau, the Ministry of Public Security, and the Cyberspace Administration of China jointly implemented a six-month special campaign on personal information security governance in the field of postal express delivery, and fully rolled out "privacy face sheets" in the express delivery industry - through technical processing to make receipts The sender's personal information is not fully displayed on the express delivery slip.

　　Why are some face-to-face information exposed and some encrypted?

"The information on my ZTO express delivery form is completely exposed. I called and complained, and the explanation given by the other party was that the seller did not do a good job because the seller printed the delivery form for the goods I ordered and entered the recipient information. The communication will tell them to make corrections.” Ms. Yu, who lives in Haidian District, was very angry about this, “Isn’t it the courier company’s responsibility to deal with the privacy of the courier bill? For other sellers, does the courier company have to notify them one by one?"

　　Aiming at the same issue of information disclosure, the reporter randomly interviewed courier delivery staff such as Yunda and Post, and the delivery staff had different opinions, "It is inconvenient to check customer information on private face sheets, and there are too many couriers to take care of it at all", "The company does not require it" , "When customers place an order, they can freely choose whether to hide it or not. If they don't choose, they don't have it."

recipient

There is a difference in not caring about privacy

Not bad for this one...

　　The face-to-face information is "streaking", what will the recipient do with the face-to-face information after dismantling the courier?

The reporter visited several communities.

　　Last weekend, at a courier post station in a community in Fangzhuang, Fengtai District, due to the surge in the number of deliveries on "Double Eleven", residents pulled carts and lined up with cloth bags on their backs to pick up the courier deliveries. Unpacking at the door.

On the open space beside the courier station, discarded courier boxes and courier boxes piled up into a hill.

The reporter observed that the vast majority of residents would directly discard the courier boxes, without tearing off the courier sheets or smearing and erasing the information on them.

Faced with a large number of discarded courier boxes, a lot of personal information such as names, phone numbers, and home addresses can be recorded with a single tap.

　　"In the beginning, I tore a few, but later there were too many couriers, and it was too troublesome to tear them one by one, so I stopped tearing them at all." "I haven't developed this habit." Two young people who were unpacking the couriers told the reporter.

When the reporter asked whether they were worried about privacy leaks, they replied with a smile, "I thought about it, but I didn't think much about it", "Anyway, there are many privacy leaks now, so this one is not bad."

　　Unlike them, Ms. Wang, who lives in Chaoyang District, attaches great importance to this issue. "Privacy leaks are too dangerous! Who knows who will use my personal information for what? I also place a lot of orders on 'Double Eleven', and every time I order all Ship it home and disassemble it slowly.” In order to ensure that privacy is not leaked, Ms. Wang adopted various “fancy tricks”: tearing up directly, erasing with an eraser pen bought online, tearing it up after baking with a lighter, and tearing it up with water. etc., "In short, it must be ensured that no private information can be seen on the discarded courier box."

professional

Can you keep your privacy at the source

Privacy form should be "standard"

　　Many parties are involved in the delivery and receiving of express delivery. Even if the consumer takes protection after receiving the express delivery, how to prevent the e-commerce platform, express logistics and other links from being leaked?

The reporter interviewed He Qianru, a lawyer from Beijing Chenye Law Firm.

　　"Privacy disclosure needs to be cautious, but the personal information security of consumers alone cannot be fully guaranteed." He Qianru said that during the process of express delivery and transshipment, if the key personal information is not concealed on the face sheet, criminals will take photos In recent years, similar cases have occurred frequently across the country.

　　He Qianru introduced that after such cases occur, relevant personnel who illegally obtain and resell personal information will be held criminally responsible.

If courier companies and logistics companies violate relevant laws and regulations, they will also be held accountable.

If the personal information of consumers is leaked, it will cause losses.

Consumers have the right to pursue civil liability against logistics companies and express companies and claim civil compensation.

　　Is there any mandatory provision in the law for the privacy form?

A person in the legal field said that laws such as the "Consumer Protection Law" and "Personal Information Protection Law" stipulate that personal information processors must ensure the security of personal information, including taking corresponding security technical measures such as encryption and de-identification. There is no clear provision in the relevant laws of China to force express delivery platforms to use private face sheets.

　　He Qianru suggested that to solve the problem from the source, logistics companies and express companies should adopt methods such as privacy face sheets and virtual numbers to hide personal privacy information from a technical level, making it the "standard configuration" of each express delivery, so as to protect from the source Consumers' information security makes sending and receiving express delivery more at ease.

State Post Bureau

It is proposed to introduce management measures related to the encryption of waybills

　　In order to ensure the quality and safety of express delivery services and safeguard the legitimate rights and interests of users and express delivery practitioners, in January this year, the State Post Bureau researched and drafted the "Administrative Measures for the Express Delivery Market (Revised Draft)" and issued a draft for comments, which specifically set up express delivery security related regulations. Regulation.

The current "Measures for the Administration of the Express Delivery Market" was promulgated and implemented in July 2008, and has been revised in 2012 and is still in use today.

　　The draft for comments mentioned that enterprises operating express delivery business should establish management systems and operating procedures for the production, use, storage, and destruction of express waybills (including electronic waybills) in accordance with laws, administrative regulations, and the regulations of the postal administration department of the State Council, and adopt encryption, Security technical measures such as de-identification protect the information security of express waybills, and the identity information of natural persons must not be fully displayed.

No unit or individual may illegally use or resell express waybills.

Link

Real name really bothers me

　　Including the "streaking" of personal information in express delivery, many people are troubled by the exposure of their "real names" on the Internet.

　　"I like overseas shopping, but foreign websites require you to fill in your real name, and the ID number must be written clearly on the express delivery slip, because it needs to be checked when you go through customs. When I think about my personal information being exposed all the way across the ocean until I sign for it , I’m terrified when I think about it.” “Post-90s” shopper Liu Li said.

　　Not only in express transportation, but also in the process of social networking and shopping on the Internet, there may be troubles with real names.

"This year I fell in love with shopping on the short video platform, but I was afraid when I entered the live broadcast room. For the convenience of work, I have been using my real name and real name on WeChat, but as soon as I entered the WeChat live video broadcast room, the host shouted 'Welcome so and so to live broadcast It’s embarrassing if you meet someone you know.” A woman who likes to shop in the WeChat live broadcast room said that she changed her nickname before entering the live broadcast room, and resumed after leaving the live broadcast room. It has become a habit to use real names and surnames.

　　The development of information and the rapid circulation of goods in the Internet age facilitate daily life, but at the same time it also brings troubles. "Real name and real name" is just one of the troubles.

Facing the pros and cons, it is worth thinking about how to pursue the advantages and avoid the disadvantages.

(Beijing Evening News reporter Li Yao)