Residents look forward to delicious food and inexpensive businessmen lament the meager profits, the streets worry about the difficulty of supervision

Community cafeterias are difficult to adjust, continue to operate, don’t forget public welfare

　　On October 31, the Ministry of Housing and Urban-Rural Development and the Ministry of Civil Affairs jointly issued the "Notice on Carrying out the Pilot Work of Complete Community Construction".

The reporter visited and found that, in fact, some communities in Beijing have opened community cafeterias.

How are the restaurants doing now?

What does the community cafeteria look like in the minds of citizens?

From 23:00 on November 3rd to 13:00 on November 7th, within three and a half days, the newspaper launched the "Community Canteen" questionnaire among its readers. A total of 755 valid questionnaires were collected. Over 93% of the residents looked forward to the construction of their homes. Community canteen, 641 comments and suggestions to make suggestions on how to continue healthy operation of community canteens.

data

Over 93% of the respondents hope to build a community canteen

　　Questionnaires about "community cafeterias" are delivered through WeChat groups, Moments and other channels, with options covering multiple age groups.

Among the 755 citizens surveyed, 709 expressed their hope that a community cafeteria could be opened at their door, accounting for 93.91%.

"Hurry up and do it as soon as possible!" "I hope to open it as soon as possible!" "I really need it, I don't like takeout, and I don't have time to cook!" "There are many elderly people in the community, and it is really inconvenient to cook when you are older. I hope Don't just investigate and get no results." ... Everyone left a message in the comments and suggestions column, telling about their desire for community cafeterias.

　　A post-80s netizen said: "I also want to cook by myself, but I can't afford the time." She left a message saying that buying, selecting, washing, cutting, frying, steaming rice, washing dishes, etc., a meal takes time Two or three hours.

"At present, take-out is basically done, not only the price is high, but also the taste is average. If there is a canteen in the community, it would be perfect." An old man from out of town is currently helping his daughter in Beijing. She left a message: "Building a community canteen Well, young people don't have to worry about no one to cook."

Satisfaction with the existing canteen

　　According to the survey data, 26 respondents, accounting for 3.44%, reported that there were canteens in their communities.

Among them, 11 residents expressed "satisfaction" with the service of the community canteen, accounting for 42.31%; 15 residents expressed "dissatisfaction", accounting for 57.69%. It can be seen that the community canteen is running, and the satisfaction is not high.

　　The survey shows that if a new canteen is to be built, residents are most concerned about the hygiene of the food and beverage.

31.25% of the respondents voted to express their concern about the hygiene of community canteens.

Some residents said that the community canteen must be clean and hygienic, and must not use cooking bags.

Other concerns are the food taste, price and service attitude.

　　For the quality of food and beverages, the highest voice is "diverse food tastes".

"Community canteens are different from old-age restaurants. Young people and children also come to eat." A citizen commented that he had tried several community canteens. "As the saying goes 'one spicy covers three ugly', some community canteens Put peppers on every dish, and many elderly people and children can’t choose what they can eat.” “There are several dishes in each meal that should be vegetarian, soft and easy to digest. There can be an elderly meal window in the canteen.” “The rice is cooked well. More refined and more flavorful snacks. It is best to have fried dough sticks and soy milk on the breakfast table of northerners, as well as fresh shrimp wontons, xiaolongtangbao, eight-treasure porridge, millet porridge, etc. from the south, so that residents can have a variety of choices.” Citizens They all left messages.

　　There are also citizens who hope that the canteen can provide personalized services, for example, to provide semi-finished products at a reasonable price, "you can eat it as soon as you get it at home." Others hope to provide ordering services.

Community canteens should be more affordable

　　The reporter learned that some new or high-end communities have built or are building the owner's canteen.

Some properties also use the owner's canteen as a promotional tool.

In addition, there are also elderly restaurants in many communities.

Is there any difference between the community canteen to be promoted and the existing canteen?

In this regard, 80.66% of the respondents thought it was "different".

Community canteens in everyone’s mind should be more economical or more charitable. “The government should subsidize community canteens.”

　　Some residents suggested that community cafeterias should offer preferential treatment for the elderly, and further subsidies should be given to residents in needy families.

Relevant departments can provide policy support for community canteens, such as reducing or exempting site rents, changing water and electricity charges from commercial to civilian use, or attracting catering companies to participate in operations with tax exemptions, “for community canteens without property rights certificates and non-commercial housing. , The reporter learned during the visit that at present, relevant departments have reduced the cost of renting venues for community canteens a lot.

　　In order to reduce the operating cost of the canteen and alleviate the tension of manpower, some citizens suggested that retirees could be recruited to help cook, or to attract canteen volunteers. Supervise the food ingredients, etc.”

visit

Beautiful Neighborhood Canteen

Canteen operation 3 years basic low profit

　　On November 3, the reporter began to call the canteen of the beautiful neighborhood community in Jinsongbei community from noon, but could not get through until the evening.

Seeing that dinner time was approaching, the reporter rushed to the community cafeteria to visit.

　　At about 17:30, the reporter entered the east gate of the community, but the community cafeteria was locked.

Standing in front of the cafeteria door to observe, the reporter found that there was a business hours notice sign next to the door, which said, "The business hours of breakfast and lunch are 5:00-14:00, and the business hours of dinner are 17:30-20:30".

Called the contact number on the notice board, but no one answered.

Standing outside the door of the canteen, the reporter saw a barrier-free sign marked with a wheelchair pattern under the signboard of "Beautiful Neighborhood Canteen".

"There is no meal at night." "It's okay to eat." Several passing residents told reporters.

　　On November 4th, the reporter finally got in touch with a person in charge of the canteen in the community. According to him, the canteen has been in operation for three years, and there were dinners before, "The canteen is only 60 square meters and cannot cook. There is a community cafeteria with an area of ​​180 square meters." The person in charge said that the fried dishes will be delivered to the cafeteria during lunch.

　　The person in charge told reporters that they have been operating canteens in the community for 3 years. "It's basically a small profit. The site fee is very favorable. The community divided the original bicycle shed into two and half of it was used to open a community canteen." Very welcome, "Beautiful Neighborhood has opened two community canteens in Jinsong No. 2 and Jinsong No. 5, and another one has also signed a contract. The overall operation is good. We also encountered various problems in the operation. A central kitchen company proposed cooperation and suggested lower costs and unified distribution. But for community residents, especially the elderly, they want to watch the chef make it, saying that it is safe to eat."

　　Although the community canteen is small, the person in charge revealed that it receives more than 300 residents every day.

The reporter learned that in order to ensure the safety of meals, the community canteen will "reserve samples" of each meal, "in case of problems, it will be available for inspection by relevant departments."

Ideal + Cloud Kitchen

You should pay more attention to convenient meals

　　The reporter learned that as early as the autumn of 2021, Lugu Street, Shijingshan District, took out a warehouse with more than 400 square meters, tested the water community canteen, and gave it a fashionable name "Ideal + Cloud Kitchen".

　　The Lugu Street Comprehensive Cultural Center is backed by the elegant and beautiful Banyue Garden.

Turn right from the gate and walk for tens of meters, and you will see a gatehouse with overhanging gray tiles. Going down to the basement floor is Ideal + Cloud Kitchen.

　　As soon as they were in the dining hall, the reporter saw the freshly transported drinks piled up in front of the door, and the chef was busy in the curtain with the "kitchen" hanging on the left.

There is a large dining table and three or four small dining tables, filled with nearly 30 chairs. The entire dining environment is a bit cramped and messy, with five or six elementary school students eating.

　　A long row of stainless steel dining tables are placed against the wall. The stainless steel dining basins are filled with fried vegetables such as chicken legs, meatballs, corn, fried pork with cauliflower, and sweet and sour pork loin. The wall is also prominently posted on the cost calculation notice: "2.48 yuan / two".

The reporter saw an old man with an empty plate in front of her. She got up twice to go to the dining table to get food, and twice sat back at the table with the empty plate.

"Why don't you have lunch?" the reporter asked.

"I'll see if there are any new dishes. These are too greasy." The old man said that she wanted to eat vegetarian dishes such as cabbage tofu or scrambled eggs with tomatoes, but she couldn't wait.

"Can you tell the chef to cook a vegetarian dish?" "I've said it a few times before, but it's useless. The people in the cafeteria said 'other people don't like it'."

　　The reporter randomly picked up a few kinds of stir-fried vegetables and took half a section of corn. After weighing, the meal cost 35 yuan.

Seeing that the staple food includes rice, fennel and egg stuffed buns, the reporter asked if there were leek and egg buns, and the cashier replied: "No." "Will you make them in the future?" "No. Others don't like them."

　　On the walls and pillars in the canteen, various recipes, price descriptions, etc. are posted in a dazzling array, and pennants are also hung.

An opinion book hangs on the wall.

The reporter opened it and saw that the column "content of opinion" read: "I hope it can be less oil, less salt, lighter in taste", "Too much spicy, add some non-spicy dishes" and so on.

Talking about the opinions and suggestions of the residents, the person in charge of the canteen told reporters: "We have finished the rectification."

　　The establishment of community canteens will undoubtedly bring great convenience to the surrounding residents.

At the scene, an old man told reporters that she took two bus stops to come to eat. "Eat one, and pack one home for my wife to eat." "Don't go, come here to eat and then go." Outside the door of Ideal + Cloud Kitchen, a family of four greeted a friend, just like inviting an old neighbor to dinner.

　　Who should supervise the sanitation, food safety, pricing and dining services of community canteens?

A person in charge of the street office who once participated in the establishment of community canteens admitted that the current supervision of community canteens is still very weak, "how to supervise is indeed a big problem."

　　The person in charge analyzed that although many streets and communities are currently trying to coordinate venues for the establishment of community canteens, and provide preferential rents, and have repeatedly requested public welfare operations, for operators, they will always pursue maximum benefits.

For example, how to trace the source of the food purchased in the community cafeteria, how to ensure the quality of rice, noodles, meat and edible oil, how to make the back-of-house food and how to store the food in compliance with the regulations... At present, they are almost in a state of streaking without supervision. "The streets and communities actively coordinate resources to open community cafeterias. However, they do not have the ability to supervise. Some community canteens have not yet obtained the license for catering services, so it is more difficult for the departments of market supervision, quality supervision and health and epidemic prevention to supervise.”

　　The person in charge suggested that relevant departments should supervise food safety issues in community canteens.

In addition, a community canteen supervision mechanism can be established with the participation of relevant departments and residents' representatives.

"We should also build a platform for normal communication and feedback, and open up a channel for residents to complain." The person in charge said.

Expert advice

Community Canteen Survival

"Public Welfare" Can't Be Lost

　　Bao Fengzhen, a national labor model and 61 years old this year, works in Beijing Yijia Social Work Office. He has been engaged in community elderly care service research for more than 20 years, and relevant research has provided solutions for many national elderly care projects.

She proposed that community canteens should be equipped with facilities suitable for aging, including independent passages for wheelchairs and anti-slip designs on the ground.

"I think community canteens should consider serving the special group of the elderly at the beginning of their construction. Before designing and decorating, they should take into account the age-appropriate dining area, the layout of tables, chairs, and tableware. In addition, for service personnel, they should also Provide professional training in elderly care services.”

　　Bao Fengzhen believes that in the construction of community canteens, more attention should be paid to the elderly dining.

For example, a community canteen with conditions can set up a special window for meals for the elderly; if a special window cannot be opened, a few dishes can be specially cooked for the elderly.

In addition, meals for the elderly should be nutritious and balanced, so community canteens should also have nutrition catering staff to design three meals a day for the elderly.

Meet the needs of the elderly with diabetes, high blood pressure and special dietary requirements.

　　At the same time, the use of intelligent equipment to assist the elderly to provide safety protection for the elderly is also one of Bao Fengzhen's concerns.

She said that the use of intelligent and high-tech equipment can make meals more convenient for the elderly.

The adoption of these smart devices is difficult to complete only by the canteen operator. "The public welfare of community canteens should also be reflected in these aspects."

　　Lou Wei, director of the Resource and Environmental Economics Research Office of the Institute of Ecological Civilization, Chinese Academy of Social Sciences, believes that the Ministry of Housing and Urban-Rural Development and the Ministry of Civil Affairs advocated notices about the establishment of canteens in communities, which should be based on the convenience of residents' lives, and more on special groups such as the elderly and children. A kind of care and security.

Once entering the community, community canteens should be healthy and continue to operate.

　　How can community canteens achieve sustainable development?

According to Lou Wei's analysis, from the survey questionnaire, residents have a great demand for community canteens nearby, and community canteens directly face residents, which is undoubtedly a huge market.

If the relevant departments can give relatively loose policies, such as breaking through restrictions on commercial housing, and reducing or exempting rent or giving other subsidies, operators should seek a balance between the public welfare of community canteens while striving for profits .

Community canteens can survive in the community and achieve sustainable development only if they continue to operate in a public welfare manner.

If some catering companies enter the community because of stable customer sources, favorable rents, government resources and related subsidies, and they do not cultivate their internal skills in terms of food quality, service, and residents' dining experience, they will eventually be abandoned by the community.

Lou Wei pointed out that the public welfare attribute of community cafeterias is destined that operators cannot make big money and quick money. In the process of attracting investment, streets and communities should also take public welfare as an important evaluation standard, and choose to identify with "public welfare". The operator of this basic business orientation will continue to provide more flexible support policies, targeting special groups such as the elderly, the disabled or families in difficulty, to continuously solve difficulties and improve the quality of life of residents.

　　(Reporter Zhang Shuling Beijing Daily)