China News Service, October 19. According to the website of the Ministry of Culture and Tourism, the Market Management Department of the Ministry of Culture and Tourism recently issued the "Guide to the Civilization Guidance of Tourist Scenic Spots", pointing out that it reminds and guides visiting tourists: abide by the regulations on ecological and environmental protection, and do not trample on green spaces Do not climb flowers, trees and fruits, do not damage the landscape of mountains and rocks, do not chase or feed animals indiscriminately, and do not illegally buy wild animals and plants and their products.
——The main content of civilization guidance
(1) Abide by laws and regulations and respect customs.
Prompt and guide visitors: abide by the regulations on ecological and environmental protection, do not trample on greenery, do not climb flowers, trees and fruits, do not damage the landscape of mountains and rocks, do not chase or feed animals, and do not illegally buy wild animals and plants and their products.
Abide by the regulations on the protection of cultural relics and historic sites, do not paint, carve, climb, or touch cultural relics at will, and abide by the regulations on photography and videography.
Respect local customs and religious beliefs.
(2) Low-carbon conservation and green tourism.
Prompt and guide visiting tourists: protect the natural and human environment, and cherish tourism resources.
Maintain public health, do not litter, implement garbage classification requirements, dispose of waste in a timely manner, and avoid and reduce the use of non-degradable plastic bags and disposable plastic products.
Pay attention to saving water and electricity, practice the "CD Action", reduce food and beverage waste, and refuse to eat game.
Take a green way of travel and give priority to public transport.
(3) Risk prevention and safe travel.
Tips to guide visiting tourists: enhance safety awareness, do not blindly pursue stimulation, do not go to areas that are not officially developed and open, lack security or fragile ecological environment.
Learn safety knowledge, improve the ability to deal with disasters such as geological and meteorological disasters, and pay attention to the safety of fire and electricity, and the use of special equipment.
Abide by traffic laws, do not drive over the speed limit, do not drive fatigue, do not occupy emergency lanes, do not throw windows, and do not park indiscriminately.
(4) Prevention and control of epidemics and healthy tourism.
Prompt and guide visiting tourists: consciously and strictly abide by the epidemic prevention and control regulations, do a good job in personal protection, take the initiative to scan the code, standardize the wearing of masks, wash hands frequently, measure body temperature, and do not gather.
When symptoms such as cold and fever occur, you should stop the tour and seek medical attention in time.
When necessary, actively cooperate with the flow screening and provide accurate personal information.
(5) Tolerance, courtesy and civilized tourism.
Tips to guide visiting tourists: Pay attention to etiquette, follow the rules and regulations, be neat and tidy, behave appropriately, and show a good image.
Maintain public order, queue up in order, avoid crowds and fights, and do not make loud noises or illegal smoking in public places.
Respect the rights and interests of others, respect the labor of service personnel, and be courteous to special groups such as the elderly, the weak, the sick, the disabled, and pregnant.
——Civilized admission guide
(1) At the conspicuous positions of tourist distribution centers such as entrances of scenic spots, tourist service centers, and transportation transfer centers, various methods are used to remind tourists to travel in a civilized manner.
The brochures, leaflets, and advertisements of the scenic spots are printed with civilized tour reminder information.
(2) Set up 1-meter separation lines, isolation railings, sunshades and other facilities, and guide tourists to maintain a safe distance and enter the park in a civilized and orderly manner by means of broadcast reminders, separate teams and individual passenger channels.
(3) Scenic spots that use electronic access control systems arrange staff to guide tourists to enter the park in an orderly manner to prevent being pinched by access control facilities.
Set up green channels or service procedures to help special groups enter the park smoothly.
(4) Announce the maximum carrying capacity at the conspicuous position of the entrance of the scenic spot, and formulate and implement the passenger flow control plan.
——Civilized tour guide
(1) There are civilized tourism content in the explanation words of the scenic spot.
There are civilized travel tips and safety risk notices in the process of explaining the service.
(2) Volunteer service stations are set up in tourist service centers and important visiting points to provide civilized guidance services.
(3) According to the passenger flow situation, issue passenger flow early warning in real time and implement evacuation control plan to guide tourists to visit in different peaks and areas to avoid gathering together.
(4) Facilitate complaint channels and handling procedures, extensively collect opinions and suggestions from tourists on scenic spot management services, and reduce the occurrence of uncivilized behaviors from the source.
——Civilized traffic guidance
(1) The layout of the parking lot in the scenic spot is reasonable, the signs are clear, the charges are clearly stated, and corresponding guidance, management and services are provided.
(2) Guide tourists to wait and ride in order when taking the shuttle bus, ropeway and other means of transportation, remind tourists not to grab seats or occupy seats, and give priority to special groups to get on the bus and take a seat.
Make full use of radio, television, public service advertisements, posters and other carriers in the vehicle to carry out civilized tourism promotion.
(3) Remind self-driving tourists to abide by traffic rules and cooperate with scenic spot management to avoid accidents.
(4) Guide tourists to walk in safe areas such as sidewalks and obey the road traffic signs in the scenic area.
——Civilized view and performance guide
(1) Organize tourists to watch the performance in a safe, orderly and civilized manner.
(2) Remind tourists to enter the venue on time, enter and exit in an orderly manner, and abide by the regulations for taking pictures.
When participating in the interaction, the speech and behavior are civilized and appropriate.
(3) Remind tourists to take away beverage packaging and other waste items after leaving the venue.
(4) Set up clear and eye-catching civilized guidance signs in night tour venues and performance venues, and ensure nighttime recognition.
——Civilized catering guide
(1) Carry out the "civilized table" activity, promote self-service catering, and implement the meal-sharing system and the public chopsticks system.
(2) Remind tourists to dine in an orderly manner and avoid loud noises to disturb others.
(3) Guide tourists to order meals in moderation, and provide environmentally friendly lunch box packaging services.
(4) Guide tourists to abide by the order during the buffet, queue up to take meals in sequence, and adhere to the principle of "take less frequently" to avoid waste.
Tourists are reminded not to take food, drinks, etc. from the buffet area away from the dining area.
(5) Remind tourists to abide by relevant regulations and not eat or drink illegally in public transportation or in museums, exhibition halls, concert halls and other places.
——Civilized shopping guide
(1) Create a shopping environment with clean environment, good order, genuine goods and transparent prices.
(2) Remind tourists to consume rationally, protect their rights rationally, and abide by contracts.
(3) Remind tourists to abide by the regulations of shopping places, do not crowd and block, do not make noise, and ask for consent to try food and products.
(4) Set up consumer rights protection service stations or publish reporting telephone numbers, etc., to deal with consumer disputes in a timely manner.
——Civilized toilet guide
(1) Construct public toilets with reasonable layout, sufficient quantity to meet needs, and eye-catching and clear signs.
The toilet is provided with special personnel to keep it clean and hygienic without peculiar smell.
(2) Remind tourists to maintain the cleanliness of sanitary facilities, use public health supplies in moderation, not to smoke in bathrooms, not to discard wastes at will, and not to arbitrarily occupy special facilities for the disabled.
(3) Guide tourists to line up to use the bathroom in order during peak hours, and be courteous to the elderly, minors and the disabled.
(4) Remind the location of the toilet in a timely manner, and remind parents to guide minors to use the toilet and not defecate anywhere.
- Disposal of uncivilized behavior
(1) Establish a team of civilized supervisors, conduct regular inspections, and promptly persuade and dispose of uncivilized behaviors.
(2) Improve the informatization level of tourists' uncivilized behavior monitoring, maximize the elimination of blind spots in supervision, and enhance the ability to identify, respond, and deal with uncivilized behaviors.
(3) Implementing the "Interim Measures for the Management of Records of Uncivilized Tourism Behaviors", which will violate laws and regulations or violate public order and good customs, be subject to criminal punishment, administrative punishment, or be subject to civil liability by judicial or arbitration judgments or rulings, or cause serious adverse social impact The behaviors are included in the "Tourism Uncivilized Behavior Record".
(4) Take appropriate methods to expose uncivilized tourism behaviors in accordance with laws and regulations.