China News Service, Beijing, September 30 (Reporter Yuan Xiuyue) Zaoying Beili Community, Maizidian Street, is a typical old community in Chaoyang District, Beijing.

Community director Chen Guiping described the phenomenon of "three excesses" in their community: many old buildings, many property rights units, and many residents' demands.

  In terms of property management, there are also three prominent problems: first, property companies and owners do not trust each other, and there is a lack of communication platforms; second, grassroots self-governance capabilities are relatively insufficient, not only lacking dispute mediation teams, but also lacking mature property management committees and industry Third, community workers are more enthusiastic in performing their duties and have more work input, but their professionalism and authority are not so high.

  Once upon a time, disputes over property management fees, parking management disputes, heating fees disputes, water fees disputes... all kinds of disputes continued in the community.

Zaoying Beili Community "Siyuan House".

Photo by Yuan Xiuyue

  "Since 2019, the Party Committee of Zaoying Beili Community and the Party Branch of Jiuxianqiao People's Court have paired up, and under the leadership of Party building, they have jointly built a 'model community for the governance of the source of property disputes'. With the community party organization as the center, the party building concentric circles with the participation of neighborhood committees, property service companies, owners' committees, property management committees, professional courts and social forces." Chen Guiping said.

  In March 2021, a community in Zaoyingbeili was in arrears with the heating party due to excessive fees, which led to the interruption of hot water supply in the community, causing strong dissatisfaction among the owners.

It turned out that the community has been using old-fashioned water meters for residents, and the property company collects and pays water fees according to the records of the master meter.

In addition, there are many tenants in the community, and if things go on like this, some owners have been in arrears for water bills for a long time, and the property management company is unable to pay in advance. The conflict between the owner and the property has lasted for more than ten years.

  In 2021, the Zaoying Beili Community Party Committee will report the above situation to the Jiuxianqiao Court through the work order of the Beijing Court's 12368 Litigation Service Platform.

The court then joined forces with the community to push for specific issues to be resolved.

Regarding the problem of hot water supply interruption, it was finally decided to replace the original household metering hot water meter and convert it to a rechargeable water meter.

In May of this year, with the cooperation and support of various parties, the installation of indoor hot water meters for all owners was completed in 7 days, and the chronic disease that had long affected the harmonious relationship of the community was solved.

The staff of the spear distribution platform in Nanmofang Township are at work.

Photo by Yuan Xiuyue

  In recent years, Chaoyang District, Beijing has explored ways to strengthen the governance of the source of litigation under the new situation, vigorously promoted the prevention, mediation and resolution of the source of social conflicts and disputes, and embarked on an innovative road of promoting governance through mediation.

  The reporter learned that Chaoyang District has established a "three-level network" working system for the spear adjustment platform, and the district-level platform conducts data aggregation, analysis and judgment, and overall command.

43 sub-districts and township spear mediation platforms, mediate and resolve cases assigned by district platforms, and report outstanding conflicts and risks that may lead to lawsuits in the region.

In addition, sub-platform workstations have been set up in communities (villages) to leverage grass-roots dispute resolution forces such as community police and village cadres, absorb social forces such as industry associations and voluntary groups, and carry out conflict prevention and resolution in a sinking manner.

Chaoyang District spear adjustment platform.

Photo by Yuan Xiuyue

  In terms of mediators, Chaoyang District has widely recruited experts, lawyers, "five old people" and other social forces into the mediator team. At present, there are 662 mediation committees and 3,662 people's mediators working on the front line of conflict investigation and resolution. More than 13,000 cases were mediated, and the success rate of mediation was over 90%.

  In addition, in response to the frequent disputes over relocated houses, neighbors, property, etc., Chaoyang District Judicial Bureau and Nanmofang Township also established a "Heart to Heart" joint mediation center, becoming the first civil-non-governmental mediation organization in Chaoyang District. There were 199 property fee disputes over three years, and the success rate of mediation was over 80%.