Some people use the Internet "teenage model" crooked brain

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　　At present, the "teenage model" has become the "standard" of online platforms, but there are still loopholes that need to be plugged urgently.

The restrictive measures set by some platforms are not "hard-core" enough, so some people maliciously apply for refunds by exploiting the loopholes in the system.

At the same time, in the face of more and more "refund applications for minors", many small and medium-sized anchors owe the platform's "debt" and need to rely on live broadcasts for a long time to "repay the debt".

　　In May of this year, "Ji Feng", who was an anchor on a live broadcast platform, received a refund notice from the platform: because the "big brother" who gave the gift is actually a minor, "Ji Feng" needs to share the 60,000 yuan refund with the platform. payment.

　　According to the regulations, the 30,000 yuan returned by the platform instead of the anchor, the anchor needs to repay in the form of "gold coins". According to the rule of half of the platform's commission for each income, "Jifeng" needs to create another 60,000 yuan in revenue to repay this refund. resulting in "debt".

For this reason, for a long time, the "Jifeng" live broadcast room has been hung with the prompt "Minors do not reward".

　　"Youth Mode", "Minor Identification", "Account Real-Name Authentication"... With the promulgation of relevant laws such as the Minor Protection Law in recent years, many short video platforms have added new services to prevent minors from being addicted and playing. A "firewall" for rewarding and other behaviors.

However, many parents complained: the settings page is too hidden, it is too easy to bypass the mode, and real-name authentication is a mere formality.

This also makes some "debt" anchors like "Jifeng" question: "Minor" identity is difficult to identify, how to make up for the loopholes in the platform?

　　Restrictive measures that are not "hard-core" enough

　　Since the beginning of this year, 15-year-old Wang Jia (pseudonym) has become obsessed with the live broadcast of games on a certain platform during online classes at home.

Because the account was authenticated by his father's real name, Wang Jia rewarded the anchor with a total of more than 3,000 yuan.

After the parents found out, a petition sued the platform to the court.

The court finally found that Wang Jia's reward was invalid and ruled that the platform should return it in full.

　　In recent years, incidents of minors spending huge sums of money to reward streamers and recharge online games have often occurred.

According to media reports, in the first quarter of 2020, the Jiangsu Provincial Consumer Protection Commission accepted 425 complaints about online games for minors, an increase of 460% compared with the same period in 2019. The Shanghai Consumer Protection Commission will accept more online game complaints in 2021. 4670 pieces.

　　Since 2020, the State Administration of Radio, Film and Television, the National Cyberspace Administration of China and other departments have successively issued the "Opinions on Regulating Online Live Rewards and Strengthening the Protection of Minors", which clearly stipulates that the requirements of the real-name system must be strictly implemented and that it is prohibited to provide information to minors. Cash recharge, "gift" purchases, online payment and other various reward services, and require the "teenage mode" to be turned on to limit the viewing time and content of minors.

　　Under the clear regulatory requirements, the platforms have built a minor protection system, launched a "teenage model", or the first login requires real-name authentication.

Once enabled, users cannot watch live broadcasts or recharge and reward, and even the use of strangers' following, location functions, and private messages are restricted.

　　However, the reporter found that some platforms still have the phenomenon that the technology is "not hard-core" and the process is "not mindful".

　　For example, some platforms only remind whether to switch to "teenage mode", and some platforms require users to find the setting page to choose the mode by themselves, and not all platforms have face recognition mode.

Taking a game platform as an example, only when the monthly recharge is greater than 400 yuan or the user has abnormal recharge behavior, will face recognition be required.

　　"These restrictive measures are too easy to circumvent and have little effect." Mr. Wang, a parent from Qingdao, Shandong, told reporters that many platforms can realize real-name authentication and user registration with just a mobile phone number. Phone number or verification code is not difficult.

　　"Only restrictive policies are not enough. The implementation of some platforms is superficial, and the phenomenon of minors being rewarded and addicted is still happening." Mr. Wang said.

　　Someone maliciously applied for a refund

　　There are loopholes in the "teenage model" of some platforms, which has led to incidents of parents' rights protection and "filling holes" by anchors being staged from time to time.

　　Ms. Chen, a parent from Qingdao, revealed to a reporter from Workers Daily that her son had given a “gift” of 888 yuan while watching a live broadcast on a certain platform. After the parent lodged a refund appeal to the platform, they would need to submit various supporting materials and review the waiting period of “7”. working days".

　　"Although the appeal was successful in the end, the cumbersome process and waiting period formed a strong contrast with the convenience of brushing gifts." Ms. Chen said.

　　The reporter's investigation found that at present, major platforms have opened a refund window for minors, and users need to submit a minor's ID card or household registration book, medical certificate, guardian's ID card, guardianship relationship certificate, consumption records and other materials to apply for a refund.

For accounts that have applied for a minor refund, some platforms will disable the account's consumption and recharge function.

　　The "refund for minors" is reasonable and reasonable, but someone took advantage of the system and maliciously applied for a refund.

　　According to media reports, the virtual anchors of a certain video website, Wu Mi and Baa Li, received an application from netizens "Zero Wind of Effort" for tens of thousands of "minor refunds".

It turned out that the netizen was a loyal "fan" of the two anchors. He usually made various performance requirements to the anchors by swiping gifts to watch the live broadcast, and thus received rich gifts such as gift boxes and skins from the anchors.

In the end, "Zero Wind of Effort" filed a refund application the day before adulthood, causing the platform anchor not only to "draw water from a bamboo basket", but also to lose thousands of yuan worth of gifts.

　　According to the staff of a certain video website, there have been incidents in which an adult made an impulsive reward, and his nephew applied for a "minor refund" the next day.

　　Driven by interests, an e-commerce platform even has a special store to provide services such as recharging of minors' data, rewards and refunds.

"Driving the atmosphere of the live broadcast room, enjoying the 'Big Brother' on-demand service, cashing out gifts and props... These have become the main reasons for adults to maliciously apply for refunds." The staff member said.

　　Some anchors therefore owe the platform's "debt"

　　In the face of more and more "minor refund applications", many small and medium-sized anchors have become "debt families".

　　A certain platform's virtual anchor "Taozhi Yaoyao" told reporters that she had previously received an application for a refund of 100,000 yuan from minors, and she and the platform would each bear 50,000 yuan, and the platform returned the 50,000 yuan in cash on its behalf. The live broadcast room needs to be repaid in the form of "gold coins".

　　"According to the rules, the platform will take 50% of the anchor's income. That is to say, I have to earn another 100,000 yuan to pay off the debt." "Taozhi Yaoyao" said, "Small anchors like me , it may take two or three months or even longer to pay off.”

　　The anchor "Blue Heart" told reporters that the signing company is very strict with the evaluation of anchors. In order to retain fans and increase the flow of the live broadcast room, many anchors pay their own money to improve the equipment of the live broadcast room and buy gifts to give back to fans.

"It costs several thousand yuan to customize a wallpaper, and the figures and gift boxes for other games are also very valuable, and the average monthly income is about 10,000 yuan."

　　"Blue Heart" said: "Once a minor applies for a refund, it is equivalent to prepaying the platform for a few months of bonuses in advance, and it will be necessary to rely on the live broadcast for a long time in the future to 'pay off the debt'."

　　In this regard, Liu Ran, a lawyer from Shandong Jinhaisheng Law Firm, believes that if the relationship between the anchor and the platform is an equal civil contract, it should be handled with reference to the contract signed by both parties.

If the two parties are in a labor relationship, the anchor receives labor remuneration every month, and the performance commission corresponding to the refund part can be negotiated. way to make up for a refund.

　　"The fundamental reason behind the various incidents of minors' online consumption is the driving of huge economic interests." Sun Gengxin, an associate professor of Qingdao University, believes that there is no major technical obstacle to accurately identifying the identity of minors, and many platform companies still have a coping mentality. , lacks the subjective initiative to create a healthy and safe online environment for young people. "In addition to strengthening supervision and punishment, introducing corresponding incentive measures to promote platform companies to carry out healthy competition on the 'youth model' can also play a positive guiding role."

　　Zhang Qiang