Focus on the situation of tourists stranded in Yili, Xinjiang under the epidemic
"Heartwarming service made up for my travel interruption regret"
This is the long-awaited trip for mother Liang Xingrong and her children. It is also their first long-distance trip in the past three years due to the impact of the new crown pneumonia epidemic.
After self-driving from Urumqi to visit relatives in Yining City, on August 2, Liang Xingrong brought his three children to the Kurdening Scenic Spot in Gongliu County, Ili Kazakh Autonomous Prefecture, and wandered in the majestic snow-ridge spruce forest and alpine grassland landscape. middle.
Since two new cases of asymptomatic infection of new coronary pneumonia were added in Yining City on July 30, the number of tourists here has begun to decrease, and only scattered individual tourists can be seen in the scenic area.
On August 2, Yining City and Yining County in Yili Prefecture implemented a "circuit breaker" mechanism for inter-provincial tourism, suspending travel agencies and online travel companies from operating inter-provincial team travel and "air ticket + hotel" business in and out of the region.
After returning to the Kurdening Hotel, Liang Xingrong received a static management notice, and their travel plans were interrupted.
Liang Xingrong was so anxious that his mouth was blistered, his tonsils were inflamed, and a child also suffered from allergic rhinitis due to environmental discomfort. When he called Li Tao, the head of the hotel working group of Gongliu County Epidemic Headquarters, Liang Xingrong was anxious and lost his good temper.
What she did not expect was that Gongliu County launched a series of warm-hearted assistance measures for stranded tourists.
The first is to reduce the housing price. Gongliu County coordinates hotels, hostels, and homestays to implement housing price concessions for stranded tourists, keeping the housing price at 60 to 150 yuan.
In order to ensure tourists' meals, four restaurants in the county provide take-out delivery services for tourists.
Knowing that Liang Xingrong's daughter in the fifth grade of elementary school needs to read and clock in but has no books, Li Tao, after discussing with his son who is in the fourth grade, sent carefully selected "Pipiru General Mobilization", "The Year of Ten Years Old" and "The Window by the Window". 6 story books including Little Doudou and Krylov's Fables, along with a pencil, a pencil sharpener, two buckets of mineral water and a large package of snacks.
"Don't give him any money." Liang Xingrong felt very embarrassed.
During the stay, the 31-year-old tourist Baiita was also comforted.
Friends from outside Xinjiang who traveled together in Yining City returned by flight on August 4, while Baita, who lives in Bole City, Xinjiang, was stranded in Yining City.
He moved to the Shell Hotel, and the one-day accommodation fee was reduced to 80 yuan, and he also managed 3 meals.
In order to relieve Baiita's anxiety, Chen Chenxi, a member of the party group of Yining Municipal Bureau of Culture and Tourism, called to greet him almost every day.
"I felt comfortable and warm after my concerns about room and board were eliminated," Baita said.
Chen Chenxi is a postgraduate talent introduced by Yining City in 2019. She graduated from Shaanxi Normal University. In the past three years, this is the first time she has faced the complex epidemic disposal work.
"Yining is a well-known tourist city in Xinjiang. The sudden epidemic has caused the city to suffer. We can understand the anxiety of tourists when they stay there. From the perspective of humanized service, only by caring and caring from the heart and helping tourists solve problems can we Let tourists leave a good impression on Yining." Chen Chenxi said.
In Turks County, the "Bagua City", Yan Huiping, the owner of Nian Nian Shun B&B, has filled in the lowest price for rooms during the epidemic at a meeting convened by the County Cultural and Tourism Bureau. However, after discussing it with her daughter Ma Yue, they decided to free it.
On August 4th, Yan Huiping sent a notice in the circle of friends: Affected by the epidemic, many tourists and friends are stranded in the county, so the store has decided that from tomorrow until the current round of epidemic situation in Ili Prefecture is lifted, Nian Nian Shun B&B will be available for other places. Tourists stranded in the county will be provided with free accommodation and a warm harbor for those who are temporarily unable to return home. Please contact those in need.
Ma Xueli's family and 19 relatives, who were traveling by car, became the first free guests of Nian Nian Shun B&B.
At the end of July, taking advantage of the children's summer vacation, they originally planned to play for about 10 days. The last stop, Ma Xueli and her party came to Turks County to check in Qiongkushitai Village, a famous historical and cultural village in China.
The epidemic has temporarily put her travel plans on hold, and the rest of her static management life has made Ma Xueli feel like she is on pins and needles. She said: "A group of 19 people, 9 elderly people over 60 years old, 5 children, and 5 young people, one day's accommodation and meals. It will cost about 1,500 yuan, day after day, what should we do? If we go back, we won’t be able to go back; if we don’t go back, our daily expenses will soon be out of reach.”
With the attitude of giving it a try, Ma Xueli called the Turks County Bureau of Culture and Tourism and other relevant departments. In the afternoon, the staff of the Bureau of Culture and Tourism came to provide services to meet difficult demands, and helped to contact Niannianshun Homestay. .
"We packed up our luggage and moved to Nian Nian Shun B&B. The small courtyard is clean and tidy, and the old people on the square table under the shade of the tree chatted with the boss very quickly. The enthusiastic boss couple really made us temporarily forget about being trapped. The troubles of being away from home.” Ma Xueli said that after going out for nearly a week, she ate the noodles that can only be eaten at home. The elderly at home said that after having eaten so many meals outside, this meal was the most fragrant and practical.
In Turks County, in addition to Nian Nian Shun B&B, there are also 5 B&Bs, including Xianju Farmhouse and Fanli Inn, which received tourists free of charge during the epidemic.
According to the statistics of Yili Prefecture on August 12, there were 5,279 tourists from 9 counties and cities in the state, including 4,250 in Xinjiang and 1,029 outside Xinjiang.
On August 14, Liang Xingrong was finally able to take his 3 children on his way home from Gongliu County.
Five cars traveling by car arrived at the Guozigou checkpoint under the escort of police cars, with a journey of nearly 200 kilometers.
From staying in Gongliu County to returning home, Liang Xingrong was very touched by the care of the staff along the way. "It was a chance encounter during the trip, but Gongliu County's warm service to tourists made up for the regret of the interruption of the trip. I am grateful!" Liang Xingrong said.
Inkar Bahetikel, deputy director of the Gongliu County Cultural and Tourism Bureau, said that the county's cultural and tourism bureau collects statistics on stranded tourists every day, and arranges 3 vehicles every day for tourists from outside Xinjiang who are willing to leave Gongliu to the airport or train. Temporary assistance of RMB 500 to RMB 1,000 to stranded tourists in financial difficulties, free accommodation in designated hotels and three meals a day; at the same time, free cold-proof clothing, camping sites and free accommodation in Kazakh yurts are provided to tourists who voluntarily stay in the scenic spot service.
For Yang Qiong, a tourist from Xining City, Qinghai, who was stranded in her hometown on Ankang Road, Bayandai Town, Yining City, because the place is still a medium-risk area and does not meet the conditions for leaving Iraq, she has not been able to go home so far.
Yang Qiong is a teacher in a middle school in Xining City. Her son is about to enter a junior high school. Since August 2nd, many tourists from outside Xinjiang have returned one after another, but she is the only one who can't go home, work and her son's studies. It made her anxious and anxiously waiting for news every day.
However, the simplicity and enthusiasm of Yang Xueming's family really moved Yang Qiong. Three meals a day were made in different ways. His son was not alone when he was accompanied by his peers, and they were not even allowed to pay for the room.
"The epidemic is ruthless, and it is really heart-warming to meet such a good fellow!" Yang Qiong said.
Chen Chenxi said that as of 17:00 on August 21, there were 69 stranded tourists in Yining City, including 27 tourists from outside Xinjiang and 42 tourists from Xinjiang, distributed in 14 social hotels, 1 star-rated hotel and 1 Homestay.
It is understood that since August 2, more than 92,000 tourists from outside Xinjiang have been evacuated from 15 5A-level scenic spots in Xinjiang.
China Youth Daily and China Youth Daily reporter Wang Xueying