China News Service, August 12. According to the website of the Ministry of Culture and Tourism, the General Office of the Ministry of Culture and Tourism recently issued the "Notice on Strengthening Industry Supervision and Further Regulating the Order of the Tourism Market", pointing out that all localities should further strengthen law enforcement in the tourism market, and investigate and deal with "unauthorized" tourism according to the law. Reasonable and low-cost travel”, designating specific shopping places, forcing tour guides or forcing shopping in a disguised form and other violations of the law and regulations in the tourism market.
The notice pointed out that with the goal of protecting the legitimate rights and interests of tourists, the order of the tourism market will be strictly regulated.
It is necessary to adhere to the link between comprehensive law enforcement and credit supervision, and carry out the identification of untrustworthy entities and implement credit management measures for enterprises and individuals that violate laws and regulations in accordance with laws and regulations.
Urge travel agencies to operate in accordance with laws and regulations, not to attract tourists with false prices, and not to induce tourists with false propaganda.
Consolidate the main responsibility of the quality of travel agencies, strictly implement product quality standards and service specifications in all links of solicitation, organization and reception, sign travel contracts with tourists in accordance with the law, and upload them to the national tourism supervision service platform in a timely manner.
It is necessary to remind tourists through multiple channels to choose qualified travel agencies, sign standardized travel contracts, be vigilant against ultra-low-priced travel products, and consciously resist "unreasonable low-cost travel."
Industry organizations should advocate the integrity of travel agencies, strengthen industry self-discipline, and strengthen self-supervision.
The notice mentioned that the practice of tour guides should be regulated based on the improvement of service quality.
All localities shall, in accordance with the requirements of the Action Plan for Strengthening the Construction and Management of Tour Guide Teams (2021-2023), strengthen tour guide business training, and improve the professional level and service quality of tour guides; Abuse tourists, force or disguised forcing tourists to participate in shopping activities, sell goods to tourists, increase or decrease tourism projects without authorization, etc., strengthen comprehensive management, purify the market environment, and improve law enforcement guarantees.
The notice emphasizes that, focusing on rectifying "unreasonably low-priced tours", comprehensive law enforcement efforts should be stepped up.
All localities should further strengthen law enforcement in the tourism market, investigate and punish "unreasonably low-priced tours", designate specific shopping venues, and tour guides force or disguised forced shopping, and other violations of the law and regulations in the tourism market. Standardize the order of the tourism market.
It is necessary to keep a close eye on online public opinion, improve the ability to find problems, find problems in a timely manner, and investigate and deal with them in a timely manner according to law.
It is necessary to improve the efficiency of tourism complaint handling, handle reporting clues and dispute complaints in accordance with laws and regulations, and protect the legitimate rights and interests of tourists.
The notice stated that on the basis of implementing the guidelines for epidemic prevention and control of travel agencies, epidemic prevention and control and safety management will be strengthened.
All localities must scientifically and accurately implement the "circuit breaker" mechanism for the management of inter-provincial tourism business activities, guide and urge travel agencies to strictly implement the "Guidelines for the Prevention and Control of the New Coronary Pneumonia Epidemic of Travel Agencies (Fourth Edition)", pay close attention to the update of the inter-provincial tourism circuit breaker areas, and adjust the team in a timely manner Itineraries, strengthen the management of key links, and implement various epidemic prevention and control measures carefully and practically.
Strengthen the whole-process safety management of the tour team, pay attention to safety risks when arranging tour routes, and choose qualified tour vehicles and drivers.
The tour guide is required to remind tourists to pay attention to safety in a timely manner during the process of leading the group, and strictly abide by the safety management regulations of the relevant area.
In case of emergencies, timely response and proper disposal.