Screenshot of the website of the Yunnan Provincial Department of Culture and Tourism.
China News Service, August 7th. According to the website of the Yunnan Provincial Department of Culture and Tourism, the Comprehensive Law Enforcement Supervision Bureau of the Yunnan Provincial Department of Culture and Tourism issued a notice on the 6th, saying that recently, it has noticed a media release that "tourists participating in low-cost tours are threatened by tour guides. Shopping: Know your home address, buy once in a lifetime” and other similar video information, quickly organize law enforcement forces to carry out investigations, and promptly contact the netizens who posted the video to learn about the specific situation.
After investigation, the recordings in the video information were part of the explanations given by the tour guide Shen Moumou in the process of providing tour guide services. His words and deeds were suspected of forcing tourists to shop in disguise; Yunnan Guozhong International Travel Service Co., Ltd. was suspected of entrusting tourists without the consent of tourists. Receiving other travel agencies and other violations of laws and regulations; Dali Da Shanger Travel Agency Co., Ltd. is suspected of arranging teams to go shopping at designated shopping places and other violations of laws and regulations without negotiating with tourists.
In this regard, the relevant municipalities have been instructed to quickly investigate and punish the travel agencies involved and the tour guides involved in accordance with laws and regulations on the basis of the previous investigation, and the results of the investigation and punishment will be announced to the public in a timely manner.
Yunnan Province has always maintained "zero tolerance" for violations of laws and regulations in the tourism market, and resolutely investigates and punishes behaviors that disrupt the order of the tourism market and infringe upon the legitimate rights and interests of tourists in accordance with laws and regulations.
At the same time, it is hoped that netizens and tourists will choose tourism products carefully and jointly boycott "unreasonably low-priced tours".
When the legitimate rights and interests of tourists are infringed during their travel in Yunnan, please file a complaint through the "Yunnan Tour" APP, the "Yunnan Tour" WeChat applet and the 12345 government service hotline in time, or handle the "30-day no-reason return", and we will do our best to serve you well. Safeguard the legitimate rights and interests of tourists.