Protecting the "Happiness on the Tip of the Tongue" for the Elderly, and "Warm the Stomach" and "Warm the Heart" for the Elderly Support Meal Service
[Real challenges] With the normalization of epidemic prevention and control, how to provide services for the elderly
[Coping strategy] "Two-pronged approach" to pick up meals at the inn and deliver to the door, and the retirees in the community act as "delivery staff"; during the epidemic, the requirements for contactless delivery were implemented, and a "bench agreement" was formed with the elderly
In home-based elderly care, the elderly meal service has attracted more and more attention from the masses, and "eating well" and "eating well" have gradually become an important part of improving the quality of life of the elderly.
Beijing has actively set up meal assistance points for the elderly, opened dining tables for the elderly, and widely carried out meal assistance services for the elderly, using the temperature of the meals to warm the elderly and "eat" light for happiness.
Under the normalization of epidemic prevention and control, how to ensure that the elderly meal service is "in place"?
"Zero contact" to send "warm heart meal"
"Never closing" meal service
At 10:30 on July 15, there were already elderly people waiting to pick up meals at the entrance of the Songyuli Community Pension Service Station, Panjiayuan Street, Chaoyang District.
"My old man is 90 years old, and he recognizes this restaurant's meals. Since the inn opened, I have been ordering meals here for the elderly every day for 5 years. The meals here are especially suitable for the elderly, and the inn also conducts regular satisfaction surveys. Our suggestions were quickly adopted," said Jin Zhihong, 64, while waiting for the meal.
It is not only the family members of the elderly who come to pick up the meal, many elderly people choose to come to the inn by themselves.
The 92-year-old Cui Dawei lives in Songyuxili Community, and the elderly come to pick up meals by themselves every day.
He said: "I come here every day for a walk, and I also exercise while picking up meals. I order two meals a day, and I basically pick them up by myself." The old man said that during the epidemic, the meal assistance service of the inn was really good. Solved the problem of eating for him and his wife.
According to Cui Yang, the head of the Songyuli Community Pension Service Station, the station now mainly adopts two methods: picking up meals at the station and delivering meals to your door.
Under the premise of conforming to the epidemic prevention and control, the station has specially opened a food pickup port at the entrance. The elderly or family members who come to the station strictly follow the epidemic prevention regulations. , the food will be delivered to your door by the staff.
"The recipes of our meals for the elderly are updated once a week. We will publish the recipes every Friday. The elderly can order meals for the week according to their own preferences. If the elderly do not need to eat for a while, they can do it before 9:30 a.m. Tell us, you can cancel the order to avoid unnecessary waste." Cui Yang said.
At present, there are two food delivery workers at Songyuli Community Elderly Service Station, 66-year-old Zheng Wenwu and 55-year-old Wu Qiaoling.
Zheng Wenwu, who has worked in the post for nearly 4 years, is a retired old man in Songyuli community: "When everyone is old, they want to serve the elderly in need in the community while they can still move." Skillfully After loading the senior meal, he got on his bike and started delivering meals.
He said that riding a bicycle is convenient, you can exercise, and it is also convenient to enter the community, because some communities do not allow electric vehicles to enter.
In addition to meal delivery services, Zheng Wenwu will also provide haircut services for the elderly when the inn is not closed for management.
"Let's go!" Near noon, Wu Qiaoling also set out with the senior meal.
The first meal was delivered to an elderly person in Building 7 of the community.
Because of the old age, the old man's legs and feet are not very neat, and he has ordered meals for more than two years.
At the door of the old man's house, Wu Qiaoling started knocking on the door, but the old man did not respond.
"In this case, we have to confirm repeatedly until we contact the old man. Otherwise, the old man may be hungry." Wu Qiaoling said as she was about to call the old man, when the old man in the room responded.
"Auntie, I'll put the meal at your door, please slow down, don't worry, you can contact me if you have anything." Wu Qiaoling comforted the old man outside the door, and at the same time began to prepare the second meal for the elderly.
The weather was very hot that day, and there were many old communities in Panjiayuan Street. Most of Songyuli and surrounding communities did not have elevators, and the food delivery staff often needed to climb the stairs.
"It doesn't matter if we are tired, the main thing is not to delay the old man's meal." Wu Qiaoling wiped her sweat and said.
Fully meet your dining needs
old man eats happiness
"Grandpa Du, you are really on time. You will arrive as soon as the dishes are ready."
"That's not right, I live opposite our senior canteen. It takes five or six minutes to cross the road. It's okay to not be active in eating!"
At 11:00 on July 18, Mr. Du, who lives in Huacheng Community, Longtan Street, Dongcheng District, came to the canteen for the elderly in the small cotton-padded jacket in front of his house on time.
Facing the old man who "checked in" to the canteen for the elderly almost every day, Song Yang, the head of the canteen, warmly greeted the old man.
There are 10 kinds of dishes in the canteen for the elderly that day, including minced meat tofu, steamed pork, garlic broccoli, tender tenderloin, etc. The main dishes are rice, steamed buns and steamed pumpkin.
As soon as the fresh dishes came out, elderly people came to the canteen one after another to eat.
The cafeteria adopts a self-service method, and the elderly can choose the appropriate amount of dishes according to their own preferences, and finally go to the checkout area to be weighed.
According to Song Yang, the average elderly person only needs 10 to 20 yuan to eat for an average of 2.6 yuan to 2.7 yuan for one or two dishes after discounted meals.
In order to make the elderly eat fresh, the dishes in the cafeteria are almost not the same.
It is reported that at the beginning of June this year, after the canteen of Xiaomianbaoai Elders resumed dine-in meals, 60 to 70 elderly people came to eat every day, and the dining peak was concentrated at 11:30 noon.
Song Yang said: "In the past, about 100 elderly people would come to the canteen at noon every day, and we have more dishes than now, with about 14 dishes per day. At present, the number of elderly people who need to deliver meals has increased, and the canteen for the elderly needs no contact every day. We have delivered more than 100 meals for the elderly, involving more than 80 households, and our delivery scope has covered 10 communities in the entire Longtan Street."
It is understood that there are three kinds of senior meals here, the price ranges from 18 yuan to 22 yuan, and the delivery fee is 4 yuan.
The food delivery staff and the staff of the community pension service station will deliver the goods on time according to the time agreed with the elderly, and a "bench agreement" has also been formed between them.
It turned out that during the epidemic, the canteens for the elderly strictly implemented the requirements for contactless delivery. However, because some elderly people were inconvenient to pick up meals at the gate of the community or downstairs, the delivery staff of the elderly meals communicated with the neighborhood committees of various communities and delivered the elderly meals to the ordered meals as much as possible. The door of the old man's house.
After a long time, Song Yang felt that he should make an appointment with the elderly for a fixed delivery location. He thought that there were small benches at home, so it would be better to make a "bench appointment" with the elderly. When there were still 5 to 10 minutes before the elderly, the food delivery staff Call the elderly and ask them to take out a small stool and put it at the door, and the food delivery staff will put the elderly meal on the small stool, which is clean and eye-catching, and strictly implements contactless delivery.
Song Yang said: "We also insist on disinfecting twice a day. All employees have a negative nucleic acid test certificate within 48 hours to go to work, strictly abide by various epidemic prevention requirements, and make every effort to ensure the safety of meals for the elderly. We will adjust it at any time according to the requirements of epidemic prevention and control. delivery plan."
More than 1,000 old-age meals have been developed
Beijing continues to improve the pension service system
We will make every effort to ensure the dining needs of the elderly, so that the elderly can "warm their stomachs" and "warm their hearts". The above-mentioned old-age meal assistance services are just a microcosm of the services provided by the city's old-age assistance meal centers.
At present, Beijing has developed more than 1,000 meals for the elderly to ensure the "happy on the tip of the tongue" for more elderly people.
Home-based care is the main way of care for the elderly, and "difficulty in eating" is the first problem to be solved.
After years of exploration, the city has issued a series of home-based pension security support policies to explore the formation of a "Beijing model" for the elderly meal service.
The construction of Beijing's old-age meal assistance service system can be traced back to the "Nine Support Policy" issued by the municipal government in 2009.
In 2015, the city promulgated and implemented the "Beijing Home-based Elderly Care Service Regulations", which put forward requirements for the development of elderly care meal services.
On the basis of summarizing the pilot experience, in 2018, 9 departments including the Civil Affairs Bureau and the Municipal Finance Bureau jointly issued the "Opinions on Further Strengthening the Meal-Assisting Service for the Elderly", aiming to explore the catering service that meets the characteristics of the city. model, and make special arrangements to standardize the catering service for the elderly.
In 2021, the Municipal Party Committee and Municipal Government will clearly include the work of supporting the elderly in the municipal government's practical projects for the private sector and the content of the "Monthly Question" of the Municipal Party Committee and Municipal Government.
This year, the Civil Affairs Bureau, together with the Municipal Finance Bureau, the Municipal Commerce Bureau, the Municipal Market Supervision Administration, and the Municipal Affairs Service Administration, jointly issued the "Implementation Opinions on Improving the Management Level of Beijing Elderly Meal Service", pointing out that the city will fully implement the Meal subsidy system for basic elderly care recipients.
For home-based basic elderly care service recipients who get lunch or dinner at the pension-aided meals, each person will be given a meal subsidy of 5 yuan per day, and the meal subsidy will be automatically deducted when the elderly pay for their meals.
At the same time, the city is exploring the establishment of a subsidy system for the operation of meals for the elderly.
The "Implementation Opinions on Improving the Management Level of Elderly Meal Services in Beijing" pointed out that for elderly people who provide lunch or dinner assistance services for the elderly who live at home for the elderly, the number of meals for the elderly can be given to each person per day according to the actual number of meals. 3 yuan operating subsidy.
The subsidy standard can be assessed and adjusted in a timely manner based on the economy, prices, and the development of the pension service industry.
In addition, the elderly meals will be adjusted according to the number of elderly people dining daily, the area they belong to, and the dining habits of the elderly. The elderly meals will be encouraged to carry out meals throughout the day, weekends and holidays, and the elderly meals will be supported on weekends and holidays. The provision of pension assistance services can enjoy government operating subsidies.
Text / Fu Jia Liu Miaomiao