[Explanation] The small store has no gorgeous decoration. Several groups of large freezers are neatly placed in the prepared horseshoe, coconut milk sago, double skin milk, and turtle paste. The cheapest desserts are as low as 5 yuan... Recently, in an unmanned dessert shop on the streets of Chengdu, the owner, Mr. Zeng, was busy filling cups in his workplace.
Different from ordinary dessert shops, the prompts of "self-purchase, self-packing, and self-checkout" can be seen everywhere in Mr. Zeng's small shop.
Most of the customers entering and leaving open the freezer to take out the goods they need to buy, scan the code to pay and leave on their own.
The boss and the clerk only need to be responsible for completing the production volume every day, go to the store regularly to replenish the shelves and clean up, and are not in the store at other times.
Talking about the reason for the use of unmanned sales, the boss, Mr. Zeng, explained that he did not do it deliberately. When he first opened the store three years ago, he was the only one in the store.
[Concurrent] Mr. Zeng, the owner of an unmanned dessert shop
I was making sugar water by myself at the time, and I couldn’t stop making sugar water. If it stopped, the sugar water would overflow and become mushy, so I told the guests, you can check out and pack it yourself.
Later, I found that the effect was quite good, I saved labor, and the customers felt that they believed in him, and then they were very happy and happy to come and buy things, and then my sales became more and more.
[Explanation] As the business is on the right track, the variety of desserts sold in the dessert shop is also constantly enriched. The reporter saw on the spot that some old customers will enthusiastically serve as "recommendation officers" to introduce desserts to customers who enter the store for the first time. taste.
Many citizens told reporters that the form of unmanned sales caters to the "social fear" of some citizens, and the feeling of being trusted is also one of the reasons for everyone to try it.
[Concurrent] Liu Huhu, a citizen of Chengdu
I think (no sales) is actually more free. I don’t like (the clerk) too enthusiastic or too indifferent. This feeling can be selected according to my own needs, and I think this is very good.
[Concurrent] Miss Shi, a citizen of Chengdu
I think that this kind of unsold is actually a kind of trust in us, and I feel quite happy. Of course, I will pay the money seriously.
[Explanation] If a customer accidentally broke the sugar water and sprinkled it on the ground, the boss will clean it up in time and give you another cup for free.
The form of unmanned sales not only allows the dessert shop to gain a circle of fans, but also allows the boss and clerk to have more time to enjoy life.
Over the past three years, the dessert shop has sold hundreds of cups of sugar water every day, and there is almost no dishonest behavior in the shop. Mr. Zeng said that he has always believed that his trust will not be betrayed.
[Concurrent] Mr. Zeng, the owner of an unmanned dessert shop
In the past three years, guests have been more conscious when they come to buy things, and rarely found that they did not give (money), even if they did not give (money), it was forgotten in good faith, and he would take the initiative to make up (money) and come to pay after the event. (money), and some may even give (money) more.
(The customer) told me that the boss gave too much (money), check with the (payment method), and I said that if the (money) was given too much, it would be refunded. It feels good to interact with the customer.
Reported by reporter Lv Yang in Chengdu
Responsible editor: [Sun Jingbo]