"Please tell me your basic personal information, your new crown vaccination record, have you been feeling unwell recently? Have you sought medical attention recently? Have you had fever, dry cough, fatigue, decreased sense of smell or loss..." The intelligent outbound call for epidemic prevention and control was launched, which is an important task. More than a simple question and answer - information gathering feedback, looking for risk potential people, the robot can also be a flow moderator.
The Beijing News Shell Finance reporter learned that the intelligent outbound robot can automatically generate user portraits after the conversation ends, and can also provide a variety of highly anthropomorphic tones, while supporting functions such as intelligent interruption and mute recognition.
After more than ten rounds of problems, the specific flow adjustment information is processed and identified by the system, and it will be collected to the community, and the staff will carry out the next flow adjustment work.
Under the epidemic, the "black technology" of the Internet has also become a generalist when it comes to the front.
The "electronic fence" uses technical means to prevent riders from entering medium and high-risk areas by mistake, ensuring the safety of users and riders.
The smart dining cabinet has opened the distance between buyers and takeaways, but it has improved service efficiency and epidemic prevention.
The epidemic prevention war is also a digital war.
Since the outbreak of COVID-19, the power of the Internet has become a firm line of defense by combining technological tools with manual labor.
Robot "dispatcher" goes online: screening out risk personnel
"Have you arrived at the relevant place recently? Can you tell me the specific time?" Among the epidemic prevention and control teams, smart outbound calls have shared some tedious daily work.
Epidemiological investigation is an important means to find out the source of infection and curb the spread of the epidemic.
The epidemic involves a lot of transfer work, and Internet companies are making use of their scientific and technological power to promote the improvement of transfer efficiency.
Chen Meng, head of the algorithm of JD's intelligent customer service product department, said, "It took us only 4 hours to launch the epidemic intelligent outbound call system in Dongguan, and made outbound calls to many people, and the effect is not bad. At present, Beijing Smart outbound calls for the epidemic are also being deployed.”
Epidemic intelligent outbound calls are not simple robot questions and answers, there are many details.
Chen Meng said that in the process of reaching the crowd, you also need to pay attention to the timbre of the robot, "because in the process of notifying everyone, the timbre must have a certain seriousness and majesty, so as to prevent everyone from receiving phony calls. time, don't take it seriously."
"Notification is on the one hand. It is also critical to collect and feed back information to the relevant government staff, including whether the feedback information is accurate or not, and how many people with potential risks can we find from this process." Chen Meng told the Beijing News Shell Finance reporter, under normal circumstances, when a group of potential risk personnel is screened by the epidemic outbound call robot, it is often necessary to hand over the information to government staff, and the relevant departments will conduct a second manual flow adjustment, so as to obtain more detailed information. information.
However, Chen Meng said that technically speaking, there are still some challenges in intelligent outbound calls for the epidemic.
First of all, the product launch time is short, and the epidemic often comes suddenly and rapidly, leaving us a relatively short time.
Secondly, the information density of the flow transfer calls is high, which may involve more than ten rounds of problems, which itself is also a major challenge for the robot's response ability.
He mentioned that the intelligent outbound call for the epidemic needs to be deployed in the existing local government system, facing the problem of connecting different systems and needing to overcome many technical difficulties.
In the new round of multi-point outbreaks of the epidemic, intelligent applications of science and technology in epidemic prevention and control have gradually become the backbone. In addition to intelligent outbound call applications, there are epidemic prevention terminals, cloud video, and smart door sensors.
The reporter learned that at present, through the mobile epidemic prevention terminal, the staff can check the number of people who have come (returned) to the jurisdiction in different time periods of the current, 3 days, and 14 days.
In addition, you can check the number of people in centralized quarantine, the number of people in home quarantine, and the number of health monitoring in the past 14 days, and can check, transfer, supplement information, and report statistical data on incoming (returning) people.
Staff can arrange isolation and nucleic acid inspections according to the attribution of data and information, epidemic classification, etc., to effectively help epidemic prevention and control.
In addition, Internet companies are also using smart technology to ensure the safety of their employees.
At present, the time limit for some logistics distribution in Beijing has been extended, and various companies have organized emergency teams to issue relevant regulations to protect the safety and health of distribution personnel.
In response to the closure and management of medium and high-risk areas in Beijing, Ele.me has activated "electronic fences" in relevant areas to prevent riders from entering by mistake and ensure the safety of users and riders.
Ele.me told the Beijing News Shell Finance reporter that Beijing immediately set up an emergency response team led by the business person in charge, and comprehensively upgraded the "Blue Knight" epidemic prevention and control management system. The site will organize riders to measure body temperature every day. Riders are also required to report the health code status. At the same time, each site is actively cooperating with regulatory authorities to organize riders to participate in nucleic acid testing, requiring riders to upload test results in a timely manner, and establishing a rider health ledger system at all levels of sites. Riders who do not meet the requirements will be directly restricted. Coercive measures such as taking orders.
A number of takeaway companies told the Beijing News Shell Finance reporter that riders are strictly required to wear masks and take disinfection measures, and advocate the adoption of "contactless delivery" to give full play to the power of the Internet while ensuring the safety of employees.
"Group" delivery of food in the control area, "up to 30 orders at a time"
"In the past few days, the customer flow in the store has been significantly reduced, and a large number of orders have flooded online." Lu Xiaole is a delivery clerk at the Lecheng store in Chaoyang District, Hema. The store where he is located is only one road away from the control area.
Like other delivery staff, Lu Xiaole kept popping up new delivery tasks on his mobile phone. In just one morning, nearly 30 orders were delivered.
Most of these orders are basic livelihood commodities.
Green leafy vegetables, shelf-stable vegetables, eggs, bread, quick-frozen dumplings... Residents buy a variety of materials, but before each delivery, Lu Xiaole will arrange them by category.
"For example, this box is dedicated to frozen food, and there are heat preservation tools in it." Lu Xiaole said, pointing to the goods that had just been sorted.
When he arrives at the gate of the community, he will take out a plastic bag and pack various commodities according to the order information, which can ensure the quality of low-temperature food to the greatest extent.
The frontline of the fight against the epidemic is inseparable from the digital capabilities and physical strength of Internet companies.
The innovation of digital platforms and the application of digital technology have improved the level of intelligence, globalization and refinement.
With the temporary closure and control of many communities, the number of residents' online orders has increased significantly.
Takeaways, e-commerce and other Internet challenges have also derived "smart tricks" to solve problems and ensure supply.
In order to facilitate residents to buy vegetables, Hema Shilihe store has launched a pre-order delivery service.
According to Hema, there are more than 150 communities near the temporary control areas such as Shilihe and Panjiayuan in Beijing, becoming the first batch of communities to be reserved for the collection service.
After running for 4 days, the efficiency of the delivery service area is 5 times that of previous scattered orders.
The service mode of appointment collection and delivery service is simple, but the speed of efficiency improvement is visible to the naked eye.
After residents place orders on the Hema App, the Hema distribution vehicles will deliver daily necessities to the designated locations in the community, and carry out contactless delivery services. At the same time, priority will be given to communities with high population density and high demand.
"The number of online orders in the temporary control area has increased significantly, and the number of products purchased by customers in a single purchase is several times that of the past. In addition to vegetables, meat, eggs, milk, etc., the sales of flowers and crayfish have also increased significantly recently." The store manager of Hema Shilihe said. .
The delivery staff of Hema Shilihe store introduced, "In the past, the delivery staff sent 1 to 2 orders at a time, but now they use the order collection mode to deliver more than 30 orders at a time, which greatly improves the delivery efficiency. In terms of transport capacity, it will also be based on the community status. By controlling the tilt of the community, one vehicle can deliver orders for one community. Multiple links such as picking, sub-packaging, sterilization, and packaging have greatly improved service capabilities and efficiency.”
The takeaway has not stopped, and the smart dining cabinet has also become a good choice to ensure contactless delivery.
The Beijing News Shell Finance reporter learned from Ele.me that in Beijing, except for a few locations in closed areas, more than 95% of the smart dining cabinets are in normal use, and riders and consumers are also willing to use this non-contact method. Ways to store meals and takeaways.
At present, food delivery companies are accelerating the launch of smart food pickup cabinets in Beijing.
According to Ele.me, as of the end of April 2022, Ele.me's smart dining cabinets have covered major urban areas and core business districts in Beijing, such as Chaoyang District Jingguang Center, Ping An Financial Center, China Jin, and Nord in Fengtai District. Center, Guangze Center and other business districts.
Ele.me's internal data shows that the number of smart cabinets in Beijing has increased by nearly 10 times compared with the same period last year.
Cheng Zijiao, Shell Finance reporter of the Beijing News