At the press conference on epidemic prevention and control in Shanghai held this morning (May 10), Zhu Junwei, deputy director of the Shanghai Big Data Center, explained the complaint channels for assigning wrong codes.
Recently, Shanghai has adjusted the code assignment and transcoding rules of "Suishen Code" and optimized related services.
This code transfer involves a variety of situations. The red code transfer personnel include those who were initially screened positive, mixed positive, suspected cases, confirmed cases and asymptomatic infections, close contacts, inbound personnel, and domestic high-risk areas coming to Shanghai Those returning to Shanghai, etc., those who have been assigned the yellow code include close contacts who are in home quarantine and observation after the release of centralized isolation and observation, close contact (ie sub-close contact), returnees from domestic medium-risk areas, confirmed cases, asymptomatic Persons within 7 days of the release of the infected person from quarantine, personnel who "should be tested but not tested" for nucleic acid screening, etc.
In order to enable citizens who have been assigned red and yellow codes to clearly understand the reasons for the code assignment, the Shanghai Municipal Prevention and Control Office, the Municipal Health and Health Commission, and the Municipal Big Data Center jointly conducted research and adopted the mobile terminal pop-up window of "accompany the application" to proactively inform The reasons for assigning red and yellow codes will ease the doubts of citizens about assigning codes, and at the same time, they will also inform the corresponding prevention and control management requirements and measures, and indicate the channels for objection and appeal.
If citizens receive a pop-up window, on the one hand, it is recommended that you comply with the relevant prevention and control management requirements and take preventive measures; Appeal through the online grievance channel.
At present, Shanghai has established an appeal transcoding workflow and mechanism for urban linkage and departmental coordination to complete objection disposal for citizens as soon as possible.
(Reporter Zhang Qian Bai Tingjun Pang Qingshan)