■Our reporter Sun Wei

　　Nowadays, hair loss is not only an exclusive trouble for middle-aged and elderly people, but more and more young people are also sighing such as "dandelion in the world" and "I lose my hair when others take off the order".

Where there is demand, there is a market. In recent years, the hair transplant market has ushered in a blowout development, and at the same time, the number of related complaints has skyrocketed.

Barley microneedling "destroys my image"

　　As an online anchor, Ms. Zhou, a consumer from Wuhan, Hubei, places special emphasis on her image.

"In front of the camera, all the shortcomings of the appearance will be magnified, so my pursuit of beauty is all-round." Ms. Zhou, who had sparse hair since she was a child, planned to go to Wuhan Damai Microneedle Hair Transplant Hospital (hereinafter referred to as Damai Microneedle) to try hair transplantation. Unexpectedly, I fell into the dilemma of "destroying my image" and "disgraceful".

　　Ms. Zhou told a reporter from China Consumer Daily that in March this year, she saw from the live broadcast platform that the barley micro-needle said that it could give customers 200 hair follicle units for free trial.

Moreover, the customer service staff claimed that "the success rate is 100%, the survival rate of hair follicles is more than 95%, and the hair transplant will not fall out for life".

Ms. Zhou was moved and came to the barley microneedling to ask for trial planting.

　　"During the consultation, the doctor told me that 200 follicular units are equivalent to an area the size of a coin. If the entire hairline is transplanted, it will take about 1,200 to 2,000 follicular units." After hearing what the doctor said, Ms. Zhou felt relieved.

"A coin-sized area doesn't need to shave too much hair, and it won't affect my work," Ms. Zhou said.

　　"The staff and I have repeatedly emphasized that this time I came to try planting 200 hair follicle units. The large-scale planting of the hairline will need to wait until the end of the month, because I still have work and schedules for the next ten days, such as large-scale hair transplantation and shaving. There are too many, which will seriously affect my work. And if the survival rate of the trial planting is not ideal, I will not consider large-scale planting." But what Ms. Zhou did not expect was that the doctor who received the barley microneedling did not obtain her consent. , and directly shaved off the hair on the back of Ms. Zhou's head, an area close to the entire palm.

　　"He shaved according to the needs of the entire hairline, and shaved off an area that can take 2,000 hair follicle units." Ms. Zhou told the "China Consumer News" reporter: "My hair is close to 70 cm long. I have thin hair, and shaving so much at once is ruining my image, making me unable to see people and work."

　　Ms. Zhou said in frustration that she had a live broadcast assessment task, and because her hair was shaved, she could not complete the work at all. The workload of the month was zero. After being criticized many times by the leaders, she could only quit her job for a year and a half.

　　Why did the barley microneedling doctor shave so much of Ms. Zhou's hair?

Ms. Zhou believes: "The trial planting is free, and the institution is unprofitable. The barley micro-needling is to force me to pay for the entire hairline planting on the same day. Anyway, if the hair is shaved, maybe I will agree to plant it on the same day. "

　　An angry Ms. Zhou went to the barley micro-needling to discuss the explanation, and the negotiation failed, so she complained to the "China Consumer News".

Later, Damai Microneedle said that it can give Ms. Zhou a free hairline transplant and compensate her about 3,000 yuan for her salary for more than ten days after leaving the company, but as of April 27, Ms. Zhou has not received compensation.

　　So, what is the survival rate of Ms. Zhou's trial hair?

"The hair of the trial plant is almost falling out now, and there is no 95% survival rate as promised at the beginning, so I don't want to go to the barley micro-needling for free hair transplant for me, because dissatisfaction with the effect is equivalent to suffering in vain." Ms. Zhou Say.

New hair transplant "results are too disappointing"

　　Mr. Qiao, a consumer in Shenzhen, Guangdong, has been plagued by hair loss problems. Seeing that the thinning hair is too bad for his appearance, he decided to go for a hair transplant.

　　"I have consulted several hair transplant hospitals, and the doctors at Shenzhen Xinsheng Medical Beauty Clinic (hereinafter referred to as Xinsheng Hair Transplant) are very enthusiastic, and they guarantee the survival rate of hair transplants, which is very convincing." Mr. Qiao told the "China Consumer News" reporter, " The staff of the new hair transplant saw that I had doubts about the effect of the hair transplant, and swore that the success rate of the hair transplant was 100%, and the survival rate of the hair follicles was 95%-98%.

　　New Hair Transplant's commitment to results has earned Mr. Qiao's trust.

In November 2019, Mr. Qiao had a hair transplant, which cost nearly 25,000 yuan.

"They also asked me to buy a hair care package for 5,000 yuan, saying that in order to ensure the effect of hair transplantation, maintenance must be carried out." For Mr. Qiao, who has a low income, this is a lot of money.

　　However, Qiao Shengsheng, who was full of expectations for the effect of the hair transplant, was disappointed: "After the transplant, the hair did grow back, but after a while, the grown hair began to fall out, and gradually fell more and more. Ask the new hair transplant, the other party It means that the hair loss is normal, and it will be fine after a year, and it will grow as it falls. It was only after a year that I found out that it is not the case at all, and the difference between the 95% survival rate of the transplanted hair is huge.”

　　The reporter of "China Consumer News" saw in the "Hair Follicle Planting Commitment" provided by Mr. Qiao, "If the autologous hair follicle transplantation is carried out in this institution, the survival rate of the transplanted hair follicle can reach more than 95%." The agency has completed the operation for 1 year, and it has been confirmed that the survival rate of the final transplanted hair follicle is less than 95%. The agency promises to refund the corresponding proportion of the surgical fee for the part that does not meet the standard.”

　　Subsequently, Mr. Qiao found the new hair transplant, and the new hair transplant gave Mr. Qiao a second hair transplant.

"The effect of the second hair transplant is not as good as the first time. It has only been a few months, and the hair has almost fallen out." Mr. Qiao sent a recent photo of him to the reporter of "China Consumer News", which can be clearly seen to the exposed scalp.

　　Mr. Qiao's request to Xinsheng Zhifa to refund part of the fee was rejected, so he complained to the "China Consumer News".

In the end, Xinsheng Zhifa agreed to refund 10,000 yuan to Mr. Qiao, and Mr. Qiao received the refund on April 21.

The survival rate of hair follicles is difficult to identify

　　The reporter of "China Consumer News" found in the survey that there are many organizations in the hair transplant industry that claim to guarantee the survival rate of hair follicles.

　　As a consumer, the reporter consulted barley microneedling and new hair transplant, both of which gave a clear commitment to the survival rate of hair follicles.

The barley microneedling customer service said: "We mainly promote microneedling technology, which has a 100% success rate and a high survival rate." Then, in the face of further questions from the reporter, the customer service recommended the reporter to a doctor in Yiyi.

Dr. Yu clearly stated that "the survival rate of (hair follicles) after surgery is above 96%", and said that "because the transplanted hair is your own native hair follicles, there is no rejection reaction, so it can not fall off for life."

　　The new hair transplant staff also said that "the survival rate of hair follicles is guaranteed by signing a contract with you, which is more than 95%-98%." They also sent reporters a comparison chart of the effect of multiple consumers before and after hair transplantation.

　　How to judge the survival rate of hair follicles?

Feng Suyun, a doctor at the Hair Transplant Center of the China-Japan Friendship Hospital, said in an interview with China Consumer News: "The success rate of surgery and the survival rate of hair follicles are not the same concept. For example, if 10 surgeries are performed successfully, then the success rate is 100%. 100 hair follicles were transplanted, and 95 hair follicles survived, so the survival rate is 95%." Feng Suyun said that there is no way to calculate the hair follicle survival rate at present, and the postoperative survival rate of hair follicles is currently only a scientific research indicator, not a clinical observation. index.

　　Wu Liangcai, director of the Department of Dermatology of the Sixth Affiliated Hospital of Sun Yat-sen University, also said that it is difficult to identify the survival rate of hair follicles clinically. Most of the actual hair transplants are not carried out on the hairless scalp, and it is impossible to intuitively calculate the number of viable hair follicles.

Hair transplant surgery is more on the scalp with sparse hair, so it is difficult to carry out medical identification of the survival rate.

　　In addition, Dr. Feng Suyun told the reporter of "China Consumer News" that the hair follicles on the back of the occiput are generally selected for hair transplantation, and the hair quality is better.

The planted hair does not fall out for life, and the survival time is basically the same as that of the hair on the back of the occiput.