A state-certified consumer organization sued a home repair company in Hachioji, Tokyo, for claiming a large penalty for those who tried to cancel after signing a home repair contract. The company has taken steps to fully approve the complaint and has ended.
The company commented, "We have decided to change the old contract method and switch to the new contract method."
The nationally accredited consumer organization "Consumer Organization Japan" has signed a contract with the housing repair company "Genesis Japan" in Hachioji, Tokyo, soliciting "If you use fire insurance, you can do repair work for virtually 0 yen." He claimed that he was charging a large penalty if he tried to cancel the contract before the start of construction, and filed a lawsuit on behalf of the victims to cancel these contracts.
On the 25th, the company took a procedure called "acknowledgment" to fully approve the complaint, and the trial was closed.
The company says, "We have decided to change the existing contract method and switch to the new contract method in order to provide a more convincing service."
Regarding this company, the contract details will be reviewed, but as troubles are occurring one after another over the repair work of the house, Consumer Organization Japan is soliciting "supporting insurance claims" etc. The number of consultations is increasing rapidly, but it is necessary to be careful about such solicitations because the insurance claim procedure can be done easily by yourself. "