Most of the consumer associations that are members of the National Consumer Council, in particular UFC-Que Choisir or Familles Rurales, opposed on Tuesday the default abolition of the till receipt planned from 2023. They claim that the printing of a ticket is "systematically proposed".
A large majority against
Twelve consumer associations, out of the fifteen that make up the joint advisory body that is the National Consumer Council, believe that removing the till receipt "by default" "results in depriving consumers of a real choice, and as a consequence of their rights”.
At the heart of the debate, a decree implementing the anti-waste law which provides for "the ban on the automatic printing of tickets in stores from January 1, 2023", with the aim of reducing waste production.
The National Consumer Council is currently being consulted on this decree, explain the consumer associations, which oppose its current wording.
A controversial bill
"The government's plan provides that, with exceptions", in particular the purchase of certain so-called "durable" goods, bank card operations canceled or subject to credit, the printing of receipts and receipts bank card "would be deleted by default, regardless of the amount and nature of the purchases".
These associations believe that “a consumer's right to obtain a receipt will only really be preserved if the choice is systematically offered to him”.
In defense of the receipt, several arguments in their eyes: it remains "a tool for managing the family budget", makes it possible to "verify the accuracy of the amount of the transaction" and constitutes an "essential proof of purchase to take advantage of legal or commercial warranties”.
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