With this document, the young man squeezes the old man's hand
As of April 10, "Shanghai Medical Emergency Relief" shared the total data in the document.
Feedback from helpers.
Feedback from helpers.
Screenshot of the volunteer's WeChat group list.
In a shared document "Shanghai Medical Emergency Relief" created by college students, as of April 10, the number of help information has been listed to 1688.
The description of the situation of the seeker is not long, but it means the dilemma that needs to be solved urgently, the problem of hemodialysis in the new crown positive patient, the problem of the drug withdrawal of the psychiatric patient...
Some helpers burst into tears when they called, and some people who got help wanted to send pennants. In this shared document, the transmission of information became a relay of life.
The document is very young, 12 days after it was established, only by social network forwarding and campus media diffusion, the creator recruits students and volunteers in the society to participate, and the division of labor is clear - the verification group calls the helper, and the difficult problems are left to the follow-up group , the publicity group promotes the document to more platforms, as well as the legal group, the medical group, the channel group, the data group, the form group, etc.
So far, about one-third of those who have registered information on the file have been helped, and that number is growing.
Hua Rongqi, a third-year student at the University of International Business and Economics, first came up with the idea of creating a document.
He is from Shanghai, and he organized activities on campus to help the new crown pneumonia epidemic in Wuhan and to raise donations for the rainstorm disaster in Zhengzhou, Henan.
On March 30, he saw that the epidemic situation in Shanghai was getting worse, and he established a shared document to share with his circle of friends, thus recruiting the earliest core members.
Everyone spreads through various channels such as the school media, and gathers classmates and social enthusiasts around them to form a screen swipe phenomenon in a short period of time and in a small area. Song Jiamin told the author.
Song Jiamin is also a student and a core member of the team. She commented that Hua Rongqi "has a cheerful personality, has strong organizational skills, is good at making overall plans and is willing to lead public welfare activities, and everyone trusts him."
So far, there are more than 200 volunteers in the WeChat group, and dozens of people maintain documents on a regular basis. College students use their spare time to contact those who seek help and help them find a way to solve their problems. After class, send your phone number to 'dibao' to help me connect." said Zhao Yimeng, the leader of the verification team.
The "dibao" in Zhao Yimeng's mouth is an 18-year-old freshman named Xu Yixing. Because he is the youngest in the team, everyone likes to call him "dibao".
He has participated in some first aid training, and can simply judge whether the person seeking help is in danger of life, and then is responsible for distributing the information of the person seeking help to different doctors, and volunteer doctors help them.
In the process of volunteering, Xu Yixing found that there are many middle-aged and elderly people who seek help, and they themselves have common underlying diseases, such as diabetes, high blood pressure, heart disease, etc., and need long-term medication.
Once the community is closed and there is a shortage of medicines at home, it will be difficult for them to buy medicines.
Young people can use various online software to buy medicines, but old people can't use it or even heard of it.
Xu Yixing has come into contact with an old man who lives alone. He has uremia and needs hemodialysis. He has to go to the hospital.
He contacted the hospital in advance, called the neighborhood committee to issue a certificate to let the old man go out, and helped the old man find a car.
Couldn't find a car, and the neighborhood committee and the street could not arrange a car for the old man. Xu Yixing helped the old man call an online car-hailing.
He also mentioned an old man who made a deep impression on him. When he answered the phone, the old man was crying on the other end of the phone. She said, "Please, please, help me, this is really painful and painful." The old man tested positive for the new crown nucleic acid and was quarantined in the hotel. Because he had gout and high blood pressure, he could not walk. The local volunteer team could not connect directly due to some restrictions.
Xu Yixing gave the old man the phone numbers of the street and the isolation point and taught her how to call.
Later, the staff of the neighborhood committee and the street helped the elderly get the medicine from the home to the isolation point.
Some old people have called Xu Yixing, and they will trust him after the problem is solved.
When I call again, I will ask some small questions, and Xu Yixing will answer them patiently.
For example, "Will the toilet spread the new crown? Will opening the window spread the new crown? Can Lianhua Qingwen prevent the new crown?"
The mutual aid model began to break through the age limit. Xu Yixing said: "Many elderly people are very enthusiastic and want to help others. There is an old man in his 80s or 90s who has just had a heart stent operation. It took half a day to persuade me to go back."
He has a good relationship with other classmates in the team. Even though he has never met before, because of this document, he got together and became familiar with each other. He called the verification team leader Zhao Yimeng "Sister Zhao", and joked that "college students all over the world are family".
Compared with "dibao", Zhao Yimeng is more emotional. As the leader of the verification team, she is dealing with information for help almost every night, making phone calls and holding regular meetings to review.
"To be honest, I dreamed last night that my family members had cancer, because the information I processed before going to bed was all about patients with malignant tumors." But she asked herself to judge these information more rationally, "Don't take this information into consideration. If you bring it in yourself, you won't be able to help them."
In order to verify and follow up a large amount of information, Zhao Yimeng added 20 WeChat groups, and new information reminds that the number on the red dot is always rising.
She spends an hour and a half every day eating, bathing, and doing laundry. In the evening, she holds a training session for novice volunteers before class.
She has to hold a daily work meeting after class, and after the regular meeting, there is also some help information that needs to be connected.
In addition to this group of college students, young people who were locked up at home in Shanghai also participated in the construction of this document and the resolution of problems.
25-year-old Yang Xi is a legal practitioner. At first, he saw on the Internet that an old man was not admitted to the hospital. He was angry and felt that society should not be like this. The situation can be even more critical when it comes to meals, lack of medicines and difficulties in seeking medical care.
Yang Xi went online to find a similar channel, and happened to see the link to the document.
"It's fine if you don't click in, but when you go in, you find a lot of help information is very serious, and I didn't know it at first." He said.
In order to standardize the overall process of the work, Song Jiamin made a test paper, which contains the matters that should be paid attention to when participating in this volunteer activity, including what questions should be asked on the phone, what needs are there, whether there is a diagnosis, which hospital, whether there is any Accompanied by family members... "Actually, it is a work guide, so that volunteers can master the operation." These questions became the most talked about by Yang Xi in the following days.
Using the rest time, he was in charge of answering calls from people who asked for help. During the two-day weekend, he solved the problems in forty or fifty messages for help.
He found that the calls for help were roughly divided into two categories, one for medicine and the other for medical treatment.
"Sometimes, starting at 10 o'clock in the evening, I can answer 20 calls in an hour." Rather than empathizing with the seeker, he prefers to ask calmly.
Due to the special period of the epidemic in Shanghai, it is difficult to buy medicine online, and the online pharmacy may only open for a few minutes per hour. "If it opens, thousands of orders will flood in, and the pharmacy can't handle it, let alone the elderly. Young people may not be able to grab it." But in Yang Xi's opinion, this problem can be solved, "As long as the drug can be found, you can call the pharmacy directly, ask about the inventory, and then ask about the online opening time, and know the time. Go buy it again, most of it can be bought." He introduced to the author that today he has used this method to buy medicines for 5 helpers.
He works in the legal industry with strict logic and is good at analysis. When connecting document information, he also pursues the maximization of efficiency. He believes that many situations are caused by information asymmetry. "What we have to do is to connect the information."
He screened all diabetic patients with keywords from 100 helpers, and gathered them into a WeChat group. If they couldn't do it, let their family members join the group and focus on the channels for buying medicine. "The advantage of this is that in the past, One by one, 10 a day for one person is a lot, but I helped 19 diabetic patients in one hour.”
Fan Lubing is 30 years old this year and lives in a community sealed off by Shanghai. He learned about this document through a friend's forwarding.
"I think I have to make a little effort, because the difficulties faced by these seekers may be encountered by my parents or myself in the future." His family was not wealthy when he was studying, and he had received financial support from the society.
Having such experiences, he developed a strong desire to help others.
He used his personal account to publish information on recruiting volunteers, hoping that more young people could participate and face the epidemic calmly.
When he is free on weekends, Fan Lubing will also go to the community to help deliver medicines. He believes that "volunteering is an auxiliary function of social resources, which can help others more or less."
The problem-solving process is not always smooth, and there are times when it hits a wall.
There is a patient with acute renal failure, who is swollen all over and tested positive for the new crown. He needs 120 ambulances, but medical resources are limited, and volunteers cannot contact the mobilization vehicle; psychiatric patients have restrictions on buying medicines, and some medicines cannot be bought. The medicines that can be bought also need an ID card to get them; if you help find a pharmacy, the patient has to buy it by himself, and the offline pharmacy will not open after going there.
The builders of the document have gradually figured out the channels to solve the problem and produced corresponding guides for seeking medical treatment and medicine.
For example, before buying medicines, you can search for "Shanghai Pharmacy" to find out which pharmacies are selling the medicines, and divert some of them through self-solving methods to reduce the workload of volunteers.
Based on the information accumulated in the previous period, they created a "diagnosis map". The helpers have a detailed record of what kind of medicines and where and through which channels they have successfully purchased. They do not disclose any privacy, but they can directly share the method of purchasing medicines. to more people in need.
In addition to receiving help information, this group of young people will also take the initiative to collect needs.
They saw a lot of help information in the super chat of "Shanghai Anti-epidemic Help" on Weibo. After entering the document, the verification team and the follow-up team will try to help solve it.
They know that there are inconvenient places in shared documents that the elderly will not fill out and need to contact family members for assistance; collecting one by one requires a lot of manual input, verification, and follow-up; a considerable number of problems cannot be solved, and volunteers will try to contact other social organizations .
Many people who solve difficulties through this document will give feedback or send text messages of thanks.
Some people invited volunteers to wait at the end of the epidemic and come to sit at home, and some people wanted to send pennants.
"We're an ad hoc team, linked by a shared document, not even an organization, no."
Fan Lubing said to the author: "Although there are not many social resources for young people, working together to do such a thing will form a fashion in society. If there are more people involved, everyone will think this is a cool thing."
"It's risky to do this, but young people dare to take responsibility and do it, plus energy." Yang Xi summed up their advantages.
"Although some social resources are lacking, everyone has a good cooperative atmosphere, and they are all working hard to solve problems." Song Jiamin said to the author, "To be able to get together, our entire team is a kind of idealism."
Intern Luo Yichun Source: China Youth Daily