Don't let the "flow adjustment fraud" mistake
Reporter Banyuetan's recent investigation found that there has been a significant increase in telecommunication fraud cases in the name of subcontracting across the country. The masses are not cooperating with telephoning due to the difficulty in distinguishing between true and false subcontracting, which affects the quality and efficiency of subcontracting work to a certain extent. .
——Increased alerts of "dispatch fraud" interfere with normal dispatch work.
Recently, the police in Jiangsu, Guangdong, Hunan and many other places have successively disclosed the police information of telecommunication fraud suspects posing as transfer staff to commit fraud.
For example, the Nanjing Municipal Public Security Bureau notified on March 18 that a suspect pretended to be a staff member of the local CDC and called the victim, saying that he had the same trajectory as a positive case. After being denied, the call was transferred to the fake public security The agency verified that the suspect asked the victim to transfer more than 30,000 yuan to the "safe account" account on the grounds that the victim's ID card was fraudulently registered.
According to statistics from the Anti-Fraud Center of the Public Security Bureau of Nanchang City, Jiangxi Province, since the second round of large-scale nucleic acid sampling was carried out in Nanchang City on March 19, the number of calls suspected of "fluid investigation fraud" received by the masses has increased sharply.
"Compared with the single digits in the past, these days, on average, one or two hundred people's police or consultation calls are answered every day. They report that it is difficult to distinguish the true and false flow, so that they hang up the phone after hearing the other party asking about their privacy. ” said Liu Jianguo, an anti-fraud police officer.
"The transfer work is a race against the virus. The occurrence of related frauds caused some people to mistake the transfer staff for liars and refused to cooperate, which affected the progress of the transfer." The Nanchang New Coronary Pneumonia Epidemic Prevention and Control Emergency Site Headquarters traces the source of the transfer Xiong Guohai, a member of the team, said that in order to complete the transfer work, the staff sometimes had to make hundreds of phone calls to the transferee.
——Lack of a unified number, it is difficult for the masses to distinguish the true from the false.
"We all use private telephones to conduct flow investigations, and are often misunderstood by the masses because we cannot prove our identity." A staff member of the Nanchang Center for Disease Control and Prevention told Banyuetan reporters, although each flow investigation working group has community staff and The police, but the interviewees are often full of doubts in the face of unfamiliar numbers.
Chen Mei, a resident of Nanchang, introduced that she has recently received many calls for transfer transfer. Because the transfer transfer question involves home address, work unit, itinerary, etc., under the premise of being unable to confirm the identity of the other party, she had to choose less important questions to answer.
——Irregular expressions of popularization, aggravating the doubts of the masses.
The analysis of a number of anti-fraud police officers found that the fraudsters appear to be more "standardized" and "professional" than the terms of the staff. .
"Many people told us that after they received a call from a self-proclaimed transfer officer, they felt that the other party's language was irregular and informal during the conversation, and sometimes the questions were unstructured, which made them suspicious, so they had to choose to report the situation to the police." Liu Jianguo Say.
"Recently, I received an unfamiliar phone call from Nanchang. The other party directly asked me about my activity track, home address and other information without introducing myself. This kind of irregular and informal opening remarks made me instantly on guard. , so he did not fully cooperate with his work." said Shuai Fang, a resident of Nanchang.
In order to improve the quality and efficiency of the transfer work, the grass-roots staff suggested that all localities should set up a unified transfer number according to the actual situation, so as to facilitate the public to answer feedback, and it can also be used for other epidemic prevention and control work.
In addition, you can also set up caller ID or flash message alerts for streaming calls, so that the masses can know the incoming calls at a glance.
At the same time, a standardized transfer language should be formulated to strengthen the training of transfer staff.
Some grass-roots epidemiological staff said that although the "Guidelines for Epidemiological Investigation of the New Coronary Pneumonia Epidemiology" has detailed guidance on the investigation content and investigation methods, it is limited to the professional level of epidemiology.
When conducting phone calls, the staff must spend a lot of energy to communicate with the masses, and standardized and effective words can help improve the efficiency of communication and let the masses feel the professionalism and credibility of the staff.
Source: "Ban Yue Tan" Issue 7, 2022
Ban Yue Tan Reporter: Lai Xing and Peng Jing