Rental management, key handover, cleaning... More and more companies are offering this type of service, with the explosion of rental platforms between individuals.
They would be 5,000 today, estimates the network of rental concierges in France, which is holding its first congress on Monday and Tuesday in Nantes.
They validate your reservation request on Airbnb, welcome you for the delivery of keys, sometimes come to change a light bulb, and clean up after your departure... In recent years, concierges of a new kind have imposed themselves on the seasonal rental.
With the explosion of platforms between individuals and the renewed interest in the destination France, these little hands have become essential to make the link between holidaymakers and owners, who are less and less inclined to improvise as a real estate agent.
“In general, they do not live on the spot, some even are abroad, reports Sophie Bonnouvrier, who launched the Conciergerie du Bassin seven years ago, in Cap-Ferret.
They need a complete service, to manage the rental aspect but also to take care of their property.
»
Unknown and hybrid, this profession on the border between the hotel industry, maintenance or personal service has therefore experienced impressive growth in recent years.
So much so that the network of rental concierges in France (CLF), which is organizing its first congress this Monday and Tuesday in Nantes, estimates that at least 5,000 the number of structures, of all sizes, which currently offer this type of service.
And this is only the beginning, say its members, when we know that there are more than 3.5 million second homes, whose occupation is on average… 30 nights per year.
“At the moment, we receive between 40 and 50 calls per week from owners who want to entrust us with their property, indicates Thierry Violleau, general manager of Hoomy, which manages 500 housing units on the entire Atlantic coast and employs around fifty employees at the year, and much more in summer.
There has been a real acceleration since the end of 2021. Asking your neighbor to open the door for a bottle of wine is over.
Tenants are becoming more and more demanding.
»
Boiler breaking down, swimming pool turning green...
Posting advertisements online, management of schedules, check-in and check-out inventory, cleaning and replacement of household linen, these concierges, much more human than a key box, must also be available for all minor hazards. which can quickly spoil the holidays.
As a result, "no room for error", believes Dorothé Jonte, of Intendancevillas in Arcachon, in charge of around twenty properties.
"On Saturday August 14, you can have a boiler that breaks down, a swimming pool that turns green, several groups of holidaymakers arriving at the same time... This requires draconian organization, you can't tell people 'we'll see tomorrow".
» For these missions, a commission ranging from 15% to 30% of the rental price is requested, to which can be added à la carte services,
But as in many promising sectors, there is a shortage of manpower.
It must be said that the contracts offered are often precarious (part-time CDD, self-employment) and that this new profession suffers from a legal void.
“We have no APE code, no clear collective agreement, no training or accreditation to be able to work in complete transparency, deplore these professionals.
We would like to have rules, in order to be better structured and recognized.
For now, we're doing as best we can, still "under the radar".
»
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