Liu Xiaodong, head of the propaganda department of China Eastern Group, said at the eighth press conference of the National Emergency Response Headquarters of China Eastern Airlines MU5735 aircraft flight accident on the afternoon of the 27th that the company has officially started the claims settlement and will fully comply with relevant national laws and regulations. Respect the reasonable demands of the family members, communicate the details of the plan with the family members, formulate a compensation plan, and determine a unified compensation standard.
The company has set up a full-time team to be responsible for this claim settlement, set up a special claim settlement line for family members, and actively conducts online or offline communication and negotiation with family members in accordance with the principle of being close to family members.