The problem of scanning the code to order food has not only not subsided, but has intensified
"After eating a meal, you have to scan the code 3 times to follow two official accounts!"
News from this newspaper (reporter Yang Zhaokui) "Many media have paid attention to the issue of scanning the code to order food before, but now it has not only not restrained, but has intensified. To eat a meal, I have to scan the code three times to follow two official accounts!" March 13 On Japan, consumer Ms. Zhang complained to the Workers Daily.
Ms. Zhang said that on March 13, when she went to a hot pot restaurant in Chaoyang District, Beijing, the waiter told her to scan the QR code on the table to order.
"I asked if there was a paper menu, and the waiter said that they all order food here by scanning the code." Ms. Zhang said.
However, after scanning the code, Ms. Zhang found that she had to pay attention to the official account of the hot pot restaurant before she could start ordering food.
"I am very disgusted with scanning the QR code to order food. First, I am worried about personal information being leaked. Second, it is not as convenient as the paper menu. Third, sometimes when I ordered it, the operation errors disappeared, and I had to order again. Fourth, Sometimes the restaurant will select the small ingredients by default." Ms. Zhang said.
Originally, Ms. Zhang was unhappy that she had to pay attention to the public account of the hot pot restaurant to order food by scanning the code. What she didn't expect was that she would have to scan the code twice to follow another public account.
After the meal, Ms. Zhang told the waiter to pay, and the waiter told her that she could pay by scanning the QR code on the table.
When Ms. Zhang asked how to invoice, the waiter said that after paying the bill, you can go to the front desk to invoice.
When Ms. Zhang came to the front desk to issue the invoice, the staff told her that she needed to scan the QR code on the counter to issue the invoice.
When Ms. Zhang scanned the code and filled in the invoicing information and clicked "Submit", the page appeared "Long press to identify the QR code, go to the official account to invoice".
Only then did Ms. Zhang discover that she had to follow a public account to issue a ticket.
In this regard, Li Bin, a lawyer from the China Consumers Association, said that restaurant operators do not provide manual ordering services and require consumers to scan the code to order meals, which is suspected of excessive collection of consumers' personal information.
And if the custody is not good, there is a risk of consumer personal information being leaked.
In addition, this practice also infringes upon the right of consumers to choose their own service methods.
The reporter noticed that the market supervision department is also regulating the excessive collection of personal information by some restaurants using "scan code to order food".
For example, on March 13, the Shanghai Municipal Bureau of Market Supervision released a typical case of infringing on the legitimate rights and interests of consumers, including the case of a restaurant illegally collecting consumers' personal information through "scanning to order food".
In the end, the Shanghai market supervision department issued a warning and an administrative penalty of 50,000 yuan to the restaurant.
Regarding the issue of paying attention to the official account for invoicing, Li Bin said: "Invoicing is the legal obligation of the operator, and no threshold should be set. If consumers do not pay attention to the official account and the operator does not issue invoices, they can complain to the tax department, and the tax department will Order the merchant to make corrections within a time limit or punish it."
In addition, Li Bin also pointed out that technological progress should allow consumers to enjoy development dividends, not the other way around.
The catering industry belongs to the service industry, and innovation in the catering industry should be more empathic from the perspective of consumers, operate with integrity, treat each other fairly, and strive to provide consumers with better services on the basis of respecting the wishes of consumers.
Li Bin suggested that the relevant departments should increase the exposure and punishment of restaurants asking consumers to pay attention to public accounts and illegally collecting personal information.