Specializing in solving "urgent and worrying" and picking "intractable diseases", the "can't do it" reflection window in the government affairs service hall of the Human Resources and Social Security Bureau of Dandong City, Liaoning Province is on fire.

  After New Year's Day, reporters from Xinhua Daily Telegraph went deep into Dandong to find out how the "can't do it" reflection window worked.

  Opened the record book of the reception service hall, and through the above contact information, the reporter conducted a return visit to some people who reported problems in this window.

Listening to their "strange" stories, the reporter shared their joy of accomplishing things, but also felt the importance of "unsuccessful things" reflecting the importance of the window in the hearts of the people.

How to get things done?

  At the beginning of July last year, Yang Li from Jinzhou, Liaoning came to the "Nothing Can Be Done" reflection window.

She claimed that she had never been to Dandong, but found out that her pension insurance account number was there, and asked the social security center to deal with it.

  After investigation, it turned out that there was also a "Yang Li" in Dandong City, who started paying social security in 2017.

She was born in the same year and month as Jinzhou Yang Li, and attended the same school in Benxi City, Liaoning Province.

Because the school registered Dandong Yangli's ID number incorrectly, Dandong Yangli has been using Jinzhou Yangli's ID number since then.

Later, Dandong Yang Li found the mistake and went to the public security department to change the number, but did not go to the social security department to change the number, resulting in the exact same information of the two people in the social security system.

  The "can't do it" reflection window has checked the information and made corrections by checking the files item by item and comparing them. While helping Jinzhou Yang Li to change the information, it also retrieved 20 years of information for Dandong Yang Li. length of service.

  The reporter interviewed and found that the people who reported the final success through the "can't do it" report window, without exception, were all "difficult and miscellaneous diseases" that were difficult to deal with in the normal window before.

  In 2019, Yang Weiqun wanted to handle the transfer of old-age insurance relationships from other provinces to Dandong, which required other provinces to push the insurance payment data to the Dandong Social Security Center through the inter-provincial transfer platform. Since the other provinces have not provided accurate information, the process has not been successful for two years. .

  "Nothing can be done" reflects that the window staff took the initiative to contact the social security departments of other provinces, and after three days of uninterrupted communication through telephone, WeChat, etc., the social security systems of other provinces finally revised the data, and the Dandong Social Security Center immediately handled the transfer of endowment insurance for him. continue business.

Two days later, Yang Weiqun specially came to the "Nothing Can Be Done" reflection window to express his gratitude to the staff.

  Over the past year, the "Nothing to Do" reflection window has received wide acclaim from the local people.

"I will retire in two years, but I don't have social security yet. I went to the Social Security Bureau two or three years ago and broke my leg. I found an acquaintance but didn't get any results. I went to the Social Security Bureau today. I really didn't expect the staff to be like relatives. He took me to check window by window, and after working for a long time, I finally found it, and gave me a gift, apologized, and replaced my card. I can retire normally and have a pension. Happy." This is July 1, 2021 On January 1, Mr. Zhang, a citizen of Dandong, posted a circle of friends after the "Failure to do it" reflection window.

  More than 20 years ago, a group of state-owned enterprises in Dandong were restructured, and a large number of employees with seniority were bought out. Mr. Zhang was one of them.

At that time, in the process of handing over the files, his company not only spelled his name incorrectly, but also incompletely filled in other information.

A few years ago, thinking that he was about to retire, Mr. Zhang went to the social security center to go through the pension insurance procedures. When he went through the regular window, he found that his personal insurance information could not be found.

In the past few years, he has been looking for acquaintances and trustees to find his social security relationship.

In June last year, Mr. Zhang found a window to reflect that "things can't be done", and repeatedly emphasized that he was a buyout employee of a state-owned enterprise and had participated in social security.

  The "Can't do it" reflection window immediately dispatches the responsible comrades of the employment center file agency department, the social security center pension insurance participation department and other departments to hold a coordination meeting, and check one by one according to the relevant information of the original unit and his own information provided by Mr. Zhang, item by item By comparison, it was confirmed that the original company wrote Mr. Zhang's name incorrectly when Mr. Zhang was bought out, and other information was incomplete.

Stand for what?

  On the third floor of the government service hall of Dandong Human Resources and Social Security Bureau, the reporter met Lv Jingshuang, a citizen, and the story she told was also unforgettable.

  In early 2021, Lv Jingshuang came to this window.

She is neither running social security for herself nor doing errands for her family, but uses her rest time to help her neighbor Lv Fusheng to report problems.

  Lv Fusheng, a 63-year-old employee of a collective enterprise, has been at home for more than 20 years due to illnesses such as scoliosis and cerebral infarction.

In recent years, Lv Fusheng's condition has worsened and he has basically lost his ability to take care of himself. He lives with his 87-year-old mother, and his life is very difficult.

In February 2018, because the original unit had already gone bankrupt, and personal files could not be searched, Lv Fusheng, who had reached the retirement age, was unable to complete the retirement procedures, and the mother and son were anxious.

  After learning about the situation, the staff of the Dandong Human Resources and Social Security Bureau took the initiative to come to the door to learn about the details, visited the colleagues of Lv Fusheng's original unit, went deep into the streets, communities and archives departments to which the original unit belonged, and searched extensively, and finally found the files from the street database. However, the personal information in the file is seriously missing. After verification and comparison by multiple parties, the formalities for Lv Fusheng have been completed. Lv Fusheng can now receive a monthly pension of 1,783 yuan.

  The reporter checked in the hall and found that compared with the normal window, there were not many people who came to this special window to report their problems.

Guan Liping, chief of the administrative approval section of the Dandong Municipal Human Resources and Social Security Bureau, said that the establishment of this special window is mainly to deal with the problems left over from history, cases that should be handled but have policy bottlenecks, standard procedures and special cases, and common features that should be handled but have policy bottlenecks Problem-solving innovation mechanism.

Let the masses do their jobs without rushing, find a place to find it, and have someone to help.

  There are many mechanism innovations behind Dandong's "can't do anything" reflection window.

In November 2020, the Dandong Human Resources and Social Security Service Quick Action System was fully launched. On this basis, the Dandong Human Resources and Social Security Bureau innovated and proposed a service model of 1 platform, 4 systems and 5 modules, and launched the "Self-service, online, one-window, handheld, nearby, and door-to-door", let the information run more, let the masses run less errands, these have laid a solid foundation for the establishment of the "can't do it" reflection window.

  "Our original intention of setting up the 'Nothing to Do' reflection window is not only to help people solve some difficult problems, but also to force the normal window through this window. Responsibilities must be pursued." Lu Xuekun, director of the Dandong Human Resources and Social Security Bureau, said that at present, the government affairs service hall of the Dandong Human Resources and Social Security Bureau relies on the panoramic data monitoring system to monitor all business flows in the statistical platform in real time, and also specially set up a reminder function to respond to the The yellow light will be prompted when the time limit for settlement is less than 30%, and the red light will be displayed for the business that is not completed within the time limit.

Window "Small to Large"

  In 2021, the reflection window of the government service hall of Dandong Human Resources and Social Security Bureau was awarded the "National Human Resources and Social Security System High-quality Service Window" by the Ministry of Human Resources and Social Security; the group won the title of "The Most Beautiful Person" in Liaoning in 2021, and will be selected by the Liao TV Spring Festival Gala in 2022. The story was put on the stage; the Dandong Municipal Party Committee and Municipal Government took this as an example to set up a "can't do it" reflection window in 36 municipal organs and units in the city...

  During the investigation, the reporter learned that the Dandong Human Resources and Social Security Bureau also arranged the story of the "can't do it" reflection window into a situational party class and put it on the stage, making the traditional classroom a vivid scene, making the learning and education of the party history and the "can't do it". "Things" reflects the integration of the window's spirit of serving the people, and even more into the ears and minds.

  "Thank you, you have solved a big problem for me!" said Gao Yanling, a 76-year-old Dandong citizen, holding the hand of the staff at the "I can't do it" reflection window.

  This is a scene from the situational party class "Window" of the Dandong Municipal Human Resources and Social Security Bureau on January 7.

  Gao Yanling is a retiree from another province who lives in Dandong for a long time.

For more than 20 years, she has been paid her retirement salary by the social security departments of other provinces, but she needs to apply for a certification of living in a different place every year.

In 2021, due to the replacement of the old-age survival certification form by the social security agencies in other provinces, without specifying the address, telephone number and other information, the elderly could not contact the social security departments of other provinces after the survival certification in Dandong, and the pension was suspended.

After the old man failed to communicate with other provinces many times, he came to the government service hall of Dandong Human Resources and Social Security Bureau.

In the elevator, the more the old man thought about it, the more uncomfortable it became. She couldn't help crying. The clerk took her to the "Can't do it" reflection window. After learning about the old man's demands in detail, the staff helped the old man complete the remote certification in less than an hour. Procedures to distribute pensions for the elderly.

  The 30-minute situational party class, interspersed with several touching stories, aroused bursts of applause.

These real people from work touched the cadres and employees of the human society system, and some people secretly shed tears from time to time.

  "The reason for arranging the story of the 'Nothing to Do' reflection window into a scenario party lesson is to further educate and guide every party member, cadre and worker in the city's human and social system to resolutely implement the 'window is me, I am the window' service commitment, and protect it. , Take good care of and implement the 'nothing can be done' reflection window, and truly implement the original mission 'big feelings' through the 'small window' of convenience services." Lu Xuekun said.

  The reporter investigated and learned that after the "can't do it" reflects the fire of the window, in order to deepen the concept of serving the masses through the window, the Dandong Human Resources and Social Security Bureau also extended this experience and practice to the county (city) district Human Resources and Social Security Bureau and its staff. Affiliated institutions, so that the "can't do it" reflection window can be seen everywhere.

  Mr. Wang from Fengcheng City, Dandong, is a retired soldier with a birth date of July 1961 on his ID card.

In July 2021, when he went to the Fengcheng Social Security Center to go through the retirement procedures, he found that the date of birth recorded in his personal file was June 1960, which did not match the date of birth on the ID card. "The policy stipulates that he should go through the retirement procedures in June 2020, and at this time, he has already received his pension a year late.

After hearing the news, Mr. Wang was so anxious that he stomped his feet on the spot and demanded that he reissue the retirement benefits he deserved before.

  In August 2021, he heard that the Fengcheng Human Resources and Social Security Bureau had set up a "can't do it" reflection window, so he came to report the problem.

The window will learn about the situation in detail and verify his file information. On the same day, he will work with the Fengcheng Social Security Center and the Fengcheng Veterans Affairs Bureau to jointly study solutions. After comprehensively considering the management of veterans files and the regulations that can be postponed during the epidemic in 2020, the decision will be made. According to the date of birth recorded in Mr. Wang's file, he will retire, and the retirement benefits from July 2020 to the present will be reissued, and 28,000 yuan will be reissued for him at one time.

When Mr. Wang received the replacement pension, he was very excited.

  In the past year, the Dandong Municipal Human Resources and Social Security Bureau has expanded the reflection window of "can't do anything" from a "small window" to a "big window" of the province's human resources and social system and all departments directly in the city, with practical work. Bring warmth to the people.

(Reporters Yu Li, Bai Yongquan)