"Call me" - the city temperature behind the "domineering response" for help in the epidemic
Xinhua News Agency, Shenzhen, January 9 (Reporter Fei) Recently, a pregnant woman in Shenzhen needed to be hospitalized due to unstable conditions, but the nucleic acid test report required for admission has not been released within 12 hours. After leaving a message on the number, I quickly received a response "Call me", the problem was solved, and it was praised and praised by netizens.
At 10:57 a.m. on the 8th, a netizen named "Prnliy" left a message under the WeChat public account of the "Shenzhen Health and Health Commission", which attracted the attention of the staff of the Shenzhen Health and Health Commission.
The netizen said: "The nucleic acid was done at Longhua Central Hospital at 9 o'clock last night. The mother was waiting for the nucleic acid certificate to be admitted to the hospital. When will the result be available? It has been 12 hours."
The situation was urgent. Just 6 minutes later, at 11:03, the "Shenzhen Health and Health Commission" responded with the words "Call me".
Wang Ling, director of the Publicity and Education Department of the Shenzhen Municipal Health and Health Commission, said that she responded after seeing the message in the WeChat background. After receiving the phone message of the pregnant woman's husband "Prnliy", she immediately contacted Longhua Central Hospital, and the hospital quickly communicated with netizens. "Prnliy" got in touch to inquire about the sampling process.
According to the relevant staff of Longhua Central Hospital, no results were seen in the query of the hospital data system at that time.
Netizen "Prnliy" recalled the specific location of the sampling at 12:07. Longhua Central Hospital judged that the sampling point was temporarily set up, not a sampling point specially set up by the hospital for admitted patients. After sampling at this sampling point, the specimen will be sent to a third party testing facility.
Subsequently, Longhua Central Hospital quickly contacted the third-party testing agency, and the third-party testing agency replied at 12:26: "The result has been released, but it has not been reviewed due to lack of manpower, and it will be reviewed immediately."
After 2 minutes, the test report is approved and uploaded.
At 13:04, the netizen "Prnliy" replied, "Okay, I have received it. Thank you."
The reporter then contacted the netizen "Prnliy".
He said his surname is He, he is 30 years old this year, and his wife is 28 years old.
"On the evening of January 7, my pregnant wife was a little uncomfortable and went to the hospital for emergency treatment. Shenzhen Traditional Chinese Medicine Hospital asked her to come to the hospital the next day." Mr. He said, but admission to the hospital requires a negative nucleic acid certificate. I went to the Longhua Central Hospital near my home for a nucleic acid test, but the results had not come out by 11:00 on the 8th.
At this time, Mr. He's wife was already feeling uncomfortable at home and needed to be admitted to the hospital as soon as possible. They left a message on the "Shenzhen Health Commission" official account for help.
"Unexpectedly, I received a call from Longhua Central Hospital soon," said Mr. He, "more than an hour later, the nucleic acid results were found, and the Yuekang code was also released. My wife was successfully admitted to the hospital and quickly received He was treated and the situation stabilized.”
"The four words 'call me' are simple and clear, and full of 'domineering', but they also make people feel warm and praised, which reflects the temperature of a city's eagerness to solve people's worries." President of Shenzhen Zhongguan Research Institute Xue Zhandong said.