"Ask 23 people to borrow 20 yuan in cash" is technical embarrassment or human embarrassment?

　　"Ask 23 people to borrow 20 yuan in cash" is technical embarrassment or human embarrassment?

　　Huang Hui

　　Pick a pen for 60 seconds and pay for 40 minutes.

Recently, Ms. Xu from Hangzhou, Zhejiang Province experienced 40 minutes that left her at a loss.

I bought two mechanical pencils at a store for a total of 16 yuan. When I went to pay, Ms. Xu learned that the electronic payment system in the store was malfunctioning, and I could only pay in cash.

Ms. Xu worked up the courage to find someone to borrow cash. It was not until the 23rd person that she successfully borrowed 20 yuan.

　　In today's ascendant of mobile payment, many people are used to going out without cash.

"Ask 23 people to borrow 20 yuan in cash" as a microcosm, shows that while enjoying the convenience brought by technology, people are easily bound by the things they create.

Consumers who have relied on mobile payment, once mobile payment encounters difficulties and obstacles, will become difficult. This is obviously worthy of reflection and vigilance for each of us.

　　As an emerging lifestyle, mobile payment has many benefits. However, once an emergency occurs, the old methods and methods must be used to solve the trouble. What should be done?

On the one hand, consumers should be more aware of risk prevention, and prepare cash when it is convenient for emergencies; on the other hand, merchants should also set up cash exchange points to meet the needs of elderly consumers and customers with no mobile phones. And to deal with the special circumstances of network and payment system failures.

What's more, the "no rejection of cash" itself requires merchants to prepare some cash to meet the differentiated and personalized needs of consumers.

　　The mobile payment system will also have loopholes and short-term failures. The embarrassing experience of "even asking 23 people to borrow 20 yuan in cash" vividly shows that the "cashless society" has not fully arrived.

Both businesses and consumers should realize that technology is not omnipotent, and there will be blind spots and even blind spots. Once the technology temporarily fails, people have to use their initiative instead of being helpless and overwhelmed.

　　"Ask 23 people to borrow 20 yuan in cash" does not mean that everyone should go back to the past and be complacent, but to remind businesses and consumers to be more "precautionary" when enjoying the convenience of technology.

Only when the details are considered more comprehensively and the service is more considerate will the merchants win the recognition of more consumers.

　　Today's China spans several social forms with sharp contrasts, such as an agricultural society, an industrial society, an information society, and an intelligent society. While vigorously developing mobile payments, traditional financial services cannot be completely abandoned.

Although traditional financial services for special groups and emergencies are a niche demand, they are also related to the rights and dignity of ordinary people.

When mobile payment methods are more robust and powerful, and traditional financial services are "checked for leaks and fill vacancies", the embarrassment of "even asking 23 people to borrow 20 yuan in cash" will not happen again.