Fire hydrants, meter wells, floor mats, doorways, etc. become express delivery "signers" and
"non-human" receipts result in a drop in express service satisfaction
This year’s Double Eleven not only started early, but even the speed of express delivery was exceptionally strong. Many people did not experience the situation of logistics explosion and slow delivery of express delivery in previous years, but the rush of express mail also caused the problem of receiving mail again by netizens. Hot discussion.
Fire hydrants, meter wells, floor mats, doorways, handles, etc. have all become "signers" for express delivery, and the contradiction of express delivery is also highlighted in these "non-human" receipts.
It is illegal to plug the delivery of fire hydrants
Express delivery, no one at home, let the courier brother leave the express at the door, what should I do if I am afraid the express is lost?
The fire hydrant with a door in the corridor became a temporary "storage cabinet".
The funny screenshot of "Your delivery has been signed for by the fire hydrant at the door" made many people dumbfounded, and this incident was also circulated on the Internet as a joke.
Most people treat this as a joke, but few people realize the hidden risks behind this behavior.
Recently, a reporter from the Beijing Youth Daily discovered that some fire hydrants with seals in the corridors had been broken open, and some had express parcels in them.
Prior to this, the official Weibo "China Fire" of the Fire and Rescue Bureau of the Emergency Management Department pointed out many times that it is strictly forbidden to pile up debris in the fire hydrant box.
In addition, "China Fire" also issued a special "Fire Hydrant Strict Statement": Recently, it was discovered that many courier brothers stuffed express delivery into the hydrant box. In the event of a fire, the normal use of the hydrant is affected, which is a fire-fighting violation.
Article 28 of my country's "Fire Protection Law" stipulates that no unit or individual shall damage, misappropriate or dismantle or disable fire-fighting facilities and equipment without authorization, and shall not bury, confine or cover fire hydrants or occupy fire separation distances, and shall not occupy, block, or Enclose evacuation passages, safety exits, and fire truck passages.
The recipient is dissatisfied with the courier brother said wronged
In fact, in addition to fire hydrants, water meter wells, electric meter wells, gates, handles, door cracks, floor mats, and “photographs” that have been puzzling by many users have been “signed” for citizens.
Many netizens expressed their incomprehension about these strange "signature recipients", believing that it is the duty of the courier to deliver the courier to the user.
For all kinds of "non-human" signers, the courier guys are also aggrieved.
A courier brother of Shentong told the Beijing Youth Daily that the user requested express delivery on the e-commerce platform, but no one was at home at the time of delivery.
The express mail can be delivered twice when it is short, and it would be nice if it can be delivered in one day more.
If the courier does not complete the delivery of the day, it will directly affect the income.
"Sometimes the user asks it to be placed at the door or in the electric box, but in case it is lost, we still have to pay for it." The express brother said.
In places where express cabinets or post stations are not widely available, this situation occurs almost every day.
A reporter from the Beijing Youth Daily learned that my country’s express delivery business volume has increased by tens of billions year by year.
The average amount of parcels that a courier needs to deliver per day has increased from more than 200 pieces a few years ago to about 350 pieces today. More than 200 of them must be delivered before 2 pm. If every piece is delivered to the door can not achieve.
For couriers, their performance is mainly calculated by the number of deliveries. As the express delivery business increases day by day, if each package is delivered to the door in strict accordance with the process, it is time-consuming and labor-intensive, and the income of the courier will inevitably be greatly reduced.
If there is a shopping festival like "Double Eleven", the packages are piled up like a mountain, and it is impossible to send them out.
How to balance efficiency and service is the key point
The emergence of "non-human" signers is, in the final analysis, related to the lack of service awareness in the express delivery industry.
Express practitioners said that due to the ongoing shortage of manpower, many express outlets have not incorporated user experience into the performance appraisal system of couriers.
Whether door-to-door delivery mostly does not affect the income of the courier brother, on the contrary, the number of items delivered is closely related to the salary.
In addition, some people are clearly not at home during work hours, and they also require express delivery to their homes. As a result, some courier brothers often wonder where to put the parcels in the corridor.
When you come and go, the courier guys lose the motivation for door-to-door service.
This problem has existed for a long time.
During the "June 18 Shopping Festival" this year, the China Consumers Association used the Internet public opinion monitoring system to conduct network big data public opinion analysis on related consumer rights protection from June 1 to June 20. During the monitoring period, a total of express delivery and takeaway were collected. 63,043 pieces of negative information for distribution.
The delivery problems that consumers complain more about mainly include non-home delivery, rural pickup and extra courier fees.
Consumer satisfaction with express delivery services has also shown a downward trend.
According to the results of the third quarter of 2021 express service satisfaction survey released by the State Post Bureau recently, in terms of delivery services, users’ satisfaction with express delivery scope, dispatcher services, and user communication before delivery was 83.8 points, 82.5 points, and 82.5 points. 75.1 points, down 1.1 points, 1.2 points, and 0.9 points respectively from the second quarter.
The State Post Bureau said that the proportion of users receiving express mail through express terminal service stations continues to increase, but there is still a gap between service standardization and user expectations.
Text/Reporter Zhang Xin Co-ordinated/Yu Meiying