During the "Eleventh" period of the China Consumers Association, the public opinion monitoring system was used to analyze consumption rights protection. The


embarrassment of charging piles caused new energy vehicle owners to "mileage anxiety"

  News from this newspaper (Reporter Wang Wei) In order to further understand the real feedback of consumers during the long holiday under the background of the normalization of epidemic prevention and control, focus on consumption hotspots during the National Day holiday, and promote the resolution of consumer disputes, a reporter from the Beijing Youth Daily learned from the China Consumers Association, 9 From 30th to October 9th, the China Consumers Association used the Internet public opinion monitoring system to conduct online big data public opinion analysis on related consumer rights protection.

Yesterday, the "Analysis Report on Public Opinions on Consumer Rights Protection in the 2021 "Eleventh" Period" was released.

Monitoring found that the negative and sensitive information on consumption during the "October" holiday this year was mainly concentrated in transportation, scenic spots, express delivery and food consumption.

  The analysis report shows that negative and sensitive information on holiday traffic is closely related to high-speed travel.

The increase in new energy vehicles and the serious queuing in service areas for charging. The "mileage anxiety" of new energy vehicles is rapidly magnified during the holiday intensive travel period. This is a new issue that should be paid attention to. During the holidays, negative and sensitive information such as "scenic spots" is in many places. The emergence is mainly due to the sudden concentration of tourist traffic during holidays, and the carrying capacity of the scenic spot has begun to withstand the double test of traffic and public opinion.

"Tents are flying in the sky with strong winds in Wugong Mountain Scenic Area", "Tourists stranded in Aden, Daocheng until late at night", "Tourists stranded in the cold wind on the top of Taibai Mountain Scenic Spot" and other issues were named by the China Consumers Association; in terms of express delivery, "a woman in Wuhan expresses insulting words" Hot events are listed as typical cases during the holidays by the China Consumers Association.

The analysis report also showed that during the monitoring period, 240,967 pieces of negative and sensitive information related to “food” were collected. On September 30, the amount of negative and sensitive information was 61989, and the amount of information was relatively stable from October 1 to 9. Around 24,000.

The concentration of negative and sensitive information in the category of "food" on September 30 was mainly related to the blogger's revelation of the use of expired raw materials in the "100 Ways of Tea".

  In response to the new problem that the "mileage anxiety" of new energy vehicles is rapidly magnified during the holiday intensive travel period, the China Consumers Association stated that for new energy vehicles, there are tens of thousands of highway charging piles nationwide.

However, the incompatibility of charging ports caused by inconsistent production standards and the “zombie piles” caused by inadequate maintenance and repair are difficult to calmly resolve the embarrassment and mileage anxiety of many car owners.

Whether it’s a four-hour spit on charging for one hour, or two groups of people fighting to grab the charging pile, it fully shows that although the existing charging pile meets the goal setting of "existence", it has not yet achieved a reasonable and complete layout. Compatible, convenient and efficient "good" results.