Different colors distinguish public chopsticks and private chopsticks consumers from complaints to habits

　　In 2020, the new crown pneumonia epidemic has made more and more people aware of the hidden health risks of shared meals. Advocating the use of public chopsticks and spoons has become an important way to promote "civilization on the table".

In June 2020, Chengdu Catering Industry Association and Chengdu Consumers Association jointly formulated the "Regulations for the Use of Public Chopsticks and Spoons in Chengdu Catering Industry", requiring catering companies to equip consumers with public chopsticks and spoons.

　　It has been more than a year since the relevant requirements were released. How about the use of public chopsticks and spoons in Chengdu restaurants?

On October 5th, during the National Day holiday, a reporter from Chengdu Commercial Daily-Red Star News visited some restaurants.

　　Chinese Restaurant

　　Public chopsticks and public spoons are frequently used and consumer acceptance is higher

　　At 11 am on the 5th, as the lunch time approached, the staff were placing tableware in an orderly manner in the Daronghe Chengbei store located in the north section of the second ring road in Jinniu District, Chengdu.

Chengdu Commercial Daily-Red Star News reporter observed that, except for regular tableware, each table has two pairs of chopsticks, one black and one red. They are placed on different brackets. The red chopsticks are clearly marked with "Gong". "Chopsticks".

　　"With chopsticks of different colors, consumers can clearly distinguish between public and private chopsticks." According to Zha Xuehui, the front office director of Darong and Chengbei Store, after receiving the relevant notice in June last year, he will provide public chopsticks and spoons. Carried out so far.

To this end, the previous single chopstick holder was replaced with a double chopstick holder.

As for the provision of public spoons, since only part of the dishes are involved in the actual use process, generally public spoons are provided with specific dishes.

　　As it approached noon, customers in the restaurant arrived one after another.

A reporter from Chengdu Commercial Daily-Red Star News noticed that consumers seem to have become accustomed to the serving chopsticks placed on the table, and the use of serving chopsticks is also higher during meals.

"From the current form, this way of dining is indeed hygienic and safe." Ms. Xiang, who was dining, told the Chengdu Commercial Daily-Red Star News reporter. Starting from advocating the use of public chopsticks and spoons, she insisted on using them whenever she dines out. Public chopsticks and spoons.

At first, I was a bit uncomfortable, and some friends complained about "hypocritical", but after more than a year of persistence, now when dining with friends, everyone will use public chopsticks and spoons.

"Now many people have changed their minds and are accustomed to this more hygienic and safer way of eating."

　　"From the perspective of more than a year, consumers still have a higher use of public chopsticks and spoons." Cha Xuehui said that in general banquets with more diners, customers are more receptive to public chopsticks and spoons. .

For family-style meals such as 2-3 people, some customers find it inconvenient.

"In this case, in addition to providing them with public chopsticks and spoons, the restaurant will also remind customers during meals."

　　Not only the Darong and Chengbei stores, but also in many Chinese restaurants on Hongshan Road in Chenghua District, Chengdu, a reporter from Chengdu Commercial Daily-Red Star News found that prominent locations in their stores had posters advocating the use of public chopsticks and spoons.

　　Hot pot restaurant

　　Provide public chopsticks and spoons

　　Improve ways to increase customer acceptance

　　In addition to traditional Chinese restaurants, spicy hot pot, as a well-known delicacy in Chengdu, has always been favored by consumers.

However, due to the characteristics of hot pot "boil everything in one pot", the use of public chopsticks and spoons is more important.

　　In a hot pot restaurant on Liusan Road, Jinjiang District, Chengdu, a reporter from Chengdu Commercial Daily-Red Star News found that in addition to a large number of conventional and disposable chopsticks, a pair of public chopsticks were placed in the free space on each table.

"In fact, it is difficult to implement public chopsticks and spoons in hot pot restaurants." Mr. Yang, the operator of hot pot restaurants, said frankly that when customers eat hot pot, they mainly enjoy a lively atmosphere in addition to the dishes.

For this reason, hot pot restaurants rarely use large tables like Chinese restaurants in their table settings.

If too much tableware is placed, the customer experience will decrease.

"When we just implemented public chopsticks and spoons, we placed public chopsticks on each table, but customers often dropped them during meals. Many customers have reported to us their feelings of inconvenience."

　　"For this reason, we have made improvements to the previous method." Mr. Yang said that at each table, the restaurant will provide a large number of conventional chopsticks and disposable chopsticks for customers to use, and place 1~ in the free space on the table. 2 pairs of serving chopsticks, customers can choose by themselves according to actual usage habits.

At the same time, the staff will remind the customers when they dine.

If the number of people dining is large, the number of serving chopsticks will increase accordingly.

"From the current actual situation, this method is more acceptable to customers." Chengdu Commercial Daily-Red Star News reporter Deng Wenbo Photographic Report