The price adjustment has directly benefited the courier

　　Starting in September, the delivery fee for each order has been increased by 0.1 yuan-not long ago, six express companies including Zhongtong, YTO Express, Yunda, Shentong, Best and Jitu Express announced price adjustments.

The price adjustment notices issued by many companies also mentioned that the price adjustment will be used to increase the income of couriers.

Simply put, it is to increase the salary of the courier.

　　At present, it has been more than half a month since the announcement of the price adjustment measures. What is the specific implementation?

Does the courier receive the increased salary?

In the future, how will the express delivery industry further achieve healthy development?

　　The courier expects an increase in income

　　One day in early September, the courier Xiao Chen started work as usual.

In the morning, he came to the courier outlets he belonged to and loaded the couriers in the area he was responsible for into the electric three wheels.

"About two to three hundred pieces are sent every day, and they can be delivered at around 7pm." Between words, he swallowed his breakfast and prepared to ride to the first delivery place.

　　In China, there are many couriers like Xiao Chen on the road every day.

According to data released by the State Post Bureau, in the first half of this year, the national express delivery business volume reached 49.39 billion, a year-on-year increase of 45.8%; the industry's average daily service users were 640 million; the per capita use of express mail in the first half of the year was 35, an increase of 11 from the same period last year.

It is the millions of couriers across the country that deliver these couriers to thousands of households.

　　The income of couriers is not low compared to the average wage of urban employees.

But compared with the heavy workload, many couriers have more expectations for their income.

According to the Survey Report on the Current Status and Satisfaction of the National Courier's Grassroots Employment in 2020, although a small number of couriers have a monthly income of more than 10,000 yuan, more than 50% of the couriers have a monthly income of less than 5,000 yuan.

　　"What you earn is hard money. Sending a piece to earn a dollar for a fee." Xiao Chen explained that the so-called fee is the income obtained by the courier from sending a piece of express.

Since last year, express companies have set off a price war for the source of customers. The unit price of express delivery has dropped continuously and the delivery fee of express delivery has also fallen.

"Previously, you can get 1 RMB 2 gross delivery fee for each delivery of an express delivery. This year, the delivery fee has been lowered several times, and now it has been reduced to 1 yuan per order." Xiao Chen said.

　　For the previous express price war, the local postal department coordinated and negotiated.

Recently, Lai Meisong, chairman of Zhongtong Express Group, expressed his attitude that “relying on unnecessary low-cost loss-making items or exchanging profits for short-term market share growth is neither wise nor sustainable”.

On August 27, Zhongtong took the lead in increasing the distribution fee.

Subsequently, "Tongda System" and Jitu Express successively announced through intranet announcements and other methods, announcing an increase of 0.1 yuan per order starting from September 1.

In the price adjustment notices of many companies, it is mentioned that the price adjustment will be used to increase the income of the courier group and improve the working environment.

　　"In recent years, express companies have generally faced recruitment difficulties, affecting the stability of express delivery outlets. This time the increase in distribution fees before the'Double 11' is conducive to supplementing front-line personnel and preparing for the'Double 11'." Special researcher of the Chinese Society of Logistics Yang Daqing said in an interview with our reporter.

At the same time, the increase in dispatch fees directly benefits front-line couriers, which is a manifestation of the courier companies' implementation of policies to safeguard the rights and interests of the couriers group.

"This price adjustment responds to the "Opinions on Doing a Good Job in Protecting the Legal Rights and Interests of the Courier Group" issued by the Ministry of Transport and other seven departments a few days ago, which is conducive to improving the welfare of the courier group." Yang Daqing said.

　　Some couriers have already received revenue

　　According to analysis by industry experts, each delivery fee increased by 0.1 yuan, which is expected to increase monthly income ranging from 500 to 1,000 yuan for couriers with different delivery volumes.

At present, the price adjustment measures have been announced for some time. What is the specific implementation?

　　During the interview, many couriers said that they have already made profits.

Xiao Chen told reporters that in the "distribution fee" column of the "salesman bill" in his work app, he saw an increase in distribution fees.

"You can directly withdraw cash after settlement the next day, and you have earned more than 100 yuan a week."

　　Some of the couriers interviewed have not yet received the salary adjustment notice and are waiting.

Gao Yong, who has been working as a courier for more than three years, told reporters that he saw in the news that the distribution fee would be increased, but the outlets have not notified yet.

"Our wages are settled by the outlets, and it may be lagging behind. I hope that it will be implemented in the end, and I also hope that the company will strengthen the management and supervision of the outlets."

　　During the interview, the reporter found that the courier group generally welcomes the increase in delivery fees, but they are more worried about the fines of the express outlets than the salary increase.

　　Gao Yong settled the account for the reporter: he sent more than 200 express items every day, and each delivery fee was 0.9 yuan.

If you encounter a complaint, 200 yuan will be deducted, which is "equivalent to a day's work for nothing."

　　"From a development perspective, most outlets impose fines for the purpose of improving services, but to a certain extent there is a phenomenon of penalizing escrow." Yang Daqing said that on the one hand, the express delivery industry does have irregular services.

On the other hand, some outlets lack optimal management of employees, and often use penal escrow to solve problems.

　　Regarding the worries of couriers, some courier companies have made requirements for grassroots outlets.

　　YTO Express emphasized in the price adjustment notice that the increase in delivery fee is used to increase the income of couriers, and all franchised outlets shall not be intercepted at will.

According to Shentong Express, it is strictly ordered that the outlets must strictly implement the policy and benefit the couriers without any discount.

In an interview with our reporter, Cheng Ji, the head of media public relations of Zhongtong Express, said that the increased delivery fee will be sent directly to the courier's work app.

The relevant person in charge of Jitu Express told our reporter that the delivery fee will be settled and distributed by the franchised outlets of the courier service. At the same time, the headquarters will set up an inspection team to provide internal complaint channels for the delivery staff to ensure that the policy is implemented.

　　Standardized management, healthy development

　　The scale of the Chinese courier group continues to expand, becoming an important part of the employment group in new industries, new formats and new models, and has made positive contributions to China's economic and social development.

At the same time, problems such as the lack of professional belonging of the courier group, the low level of social security, and the mismatch between labor intensity and wage income are also more prominent.

　　"The courier is most concerned about the income issue. It is the most basic and most critical factor to protect the rights and interests of the courier to ensure relatively stable income and achieve more work." The relevant person in charge of the Market Supervision Department of the State Post At a reasonable level, it will be difficult for the courier team to stabilize, and the stability of the express delivery network will not be discussed. It will eventually damage the foundation of enterprise development and affect the sustainability of the industry.

"Through the appropriate adjustment of the end-of-charge distribution, it will help couriers to strengthen the confidence of the industry and share the results of development." The person in charge said.

　　To truly implement the protection of the rights and interests of the courier group, it is still necessary to further strengthen supervision.

　　Enterprises should take the lead in internal supervision.

The above-mentioned person in charge stated that express companies should strengthen the management of branches and franchise outlets, especially strictly manage the distribution mechanism to prevent the occurrence of problems such as outlet retention and deduction, and avoid the good policy of the headquarters "not going down" and "not being implemented." ".

　　Relevant departments should also strengthen the management of the express delivery industry.

In response to the problem of multiple fines for express delivery outlets, the above-mentioned person in charge said that the postal administration department firmly opposes enterprises "increasing the delivery fee while increasing the fine."

For unnecessary and unreasonable fines, the reduction should be reduced and the adjustment should be adjusted.

"For express delivery companies whose couriers report a relatively concentrated report of'one size fits all' fines regardless of the situation, we will urge companies to improve the assessment mechanism, carefully verify and screen malicious complaints, and broaden the channels for couriers to appeal."

　　While protecting the rights and interests of the courier group, the express industry should continue to optimize the internal ecology and strive to achieve healthy development.

　　At present, some express companies still have a disconnect between their headquarters and basic-level outlets.

Among them, the benefit distribution mechanism is the core.

The above-mentioned person in charge proposed that the express company should establish a benefit distribution mechanism that tilts toward the grassroots level, transfer profits to the grassroots level, and ensure the living space and development conditions of the grassroots level.

　　Yang Daqing believes that to further upgrade services in the express delivery industry, it must not stop at raising costs to the grassroots, but also strengthen knowledge training in flexible management and other aspects, and gradually optimize the grassroots ecology.

"In the future, we will not only rely on the continuous optimization of the business environment to drive bad currencies out of the market, but also rely on the lean management of key enterprises, expand the ecosystem, and maintain steady development." Yang Daqing said.

　　The relevant person in charge of the State Post Bureau suggested that express companies should consciously fulfill their legal obligations and social responsibilities, and implement relevant requirements of laws, regulations and policies.

At the same time, the way of competition should be changed, the role of an effective market should be brought into play, and a benign market competition order should be established.

"Practically change and fade out the extensive competition model with price as the main means. Realize differentiated services, ensure the full choice of merchants and users, and enhance their own market competitiveness." The person in charge said.

Liao Ruiling