[Concurrent] Takeaway rider Mr. Tao
I will give you two orders first, then it will give you another order after a while, and then I will give you another order after a while, which means that there are about one hour left for the next order, and the previous order will expire in 20 minutes. No matter how you do it, you say, it's all like this. It's useless to complain. We complain every day in our group. If it's useful, you should not do it.
[Concurrent] Hangzhou citizen light rain
For food safety issues, I just got gastroenteritis the day before yesterday. I just took takeaway and bought 2 bottles of medicine, but generally I don’t know what to do.
[Explanation] There have been some regulatory difficulties and pain points in the food delivery industry for a long time.
Recently, the launch of the "Zhejiang Food Delivery Online" platform has attracted a lot of attention. The reporter learned from the Zhejiang Provincial Market Supervision and Administration Bureau that the system connects merchants, riders, and the platform, and integrates multiple scenarios such as production, distribution, and case management. Realize the closed-loop management of the entire chain from processing to enjoyment, from online to offline.
Since the launch of the "Zhejiang Food Delivery Online" platform, the main information verification of 293,000 food delivery merchants has been completed, and the "Sunshine Kitchen Zone" has been opened on the two platforms of Meituan and Ele.me.
Jin Xiang, director of the Network Supervision Branch of the Zhejiang Provincial Market Supervision Bureau, said that the provincial market supervision bureau, in conjunction with the Human Resources and Social Security, public security and other departments, has developed application scenarios on the platform including personnel management, rights protection, time management, etc. .
[Concurrent] Jin Xiang, Director of the Network Supervision Sub-bureau of Zhejiang Provincial Market Supervision Bureau
This is the key to the first platform. We have set up a platform rule and a reasonable algorithm. The rider must not be faster or slower than (a period of time). You cannot punish the platform within a reasonable time period, and neither can your consumers. Complaints, this is a guarantee for the rider's on-the-go time. Through such measures, it can be ensured that he will not be fast due to the driving of the platform; the other end is to cooperate with the public security, and the public security department strengthens the traffic management of the rider on the road.
[Explanation] At the same time, the platform also promotes the collaborative governance process of online food delivery.
At present, the whole province of Zhejiang has completed the transformation of the "Sunshine Kitchen" of 89,000 outdoor sellers and promoted the use of "food safety seals" in 64,000 businesses.
In particular, the use of technical scenarios such as kitchen "AI inspection", platform "data profiling", and merchants "operating risk perception" have ensured food safety to the utmost extent.
[Concurrent] Jin Xiang, Director of the Network Supervision Sub-bureau of Zhejiang Provincial Market Supervision Bureau
After we are on this platform, there will be a grassroots application side, law enforcement officers have a handheld terminal, our platform can find problems online, including our AI patrol sunshine kitchen, this system can automatically find and identify problems, and then through the line Under supervision of the merchants to carry out standardized rectification, some of them can be directly reached to the merchants, and some behaviors need to be managed directly with the merchants through our grass-roots and jurisdictional supervisors; the other end is the problem found offline, which can directly respond to feedback. When it comes to the online, unified research and deployment, risk research and judgment are carried out, so online and offline are connected.
[Explanation] Wei Wenjun has been in the chef industry for more than 10 years and currently works as a chef in a catering company in Hangzhou.
He told reporters that "Sunshine Kitchen" is a brand-new supervision model that can transparently show consumers the take-out production process of the back kitchen and enhance consumer trust.
[Concurrent] Wei Wenjun, chef of a restaurant
I think the Sunshine Kitchen is a brand-new supervision method. The on-site operators can get rid of some of their bad habits during his operation. Over time, the operation process has been standardized and a good working habit has been formed.
At the consumer level, Sunshine Kitchen is to eliminate consumers' distrust of catering companies and distrust of food safety. Then I personally think Sunshine Kitchen is still very good, and it is worth promoting.
[Explanation] During the interview, most citizens were unanimously applauded for the application of the "Zhejiang Food Delivery Online" supervision platform.
[Concurrent] Sun Yu, a citizen of Hangzhou
From the national level, it is always better to have supervision than no supervision. It is safe to eat, and it is safe to start at the national level.
[Concurrent] Hangzhou citizen light rain
If it is launched (Zhejiang Waimai Online), the merchants must improve some precautions, and then focus on food safety, and then the food we eat may be much cleaner and safer.
[Explanation] Jinxiang believes that with the development of the times, new economic and new business formats continue to emerge, and digital supervision methods are the future of market supervision.
[Concurrent] Jin Xiang, Director of the Network Supervision Sub-bureau of Zhejiang Provincial Market Supervision Bureau
Then we must rely on digital reform to promote follow-up to lead, improve our governance capabilities, change our supervision model, and enhance the accuracy and coverage of our supervision. From passive supervision in the past to active supervision, from static supervision to Dynamic extension, from post-regulation to mid-event and pre-event extension.
Shen Yishan Zang Chengeng reports from Hangzhou, Zhejiang
Editor in charge: [Li Ji]