The Consumer Affairs Agency told a door-to-door dealer in Hiroshima Prefecture that he was explaining the lie to the person who requested the repair of the water around the toilet, etc., as if he could not cool off the contract within a certain period of time. In response, he ordered a partial suspension of operations for nine months.

The person who was ordered to suspend the business was the door-to-door dealer "Aqualine" in Hiroshima City, which was engaged in repair work around the water under the name of "Suidoya Honpo".



According to the Consumer Affairs Agency, the company lied to consumers who offered to cancel the contract, saying, "We do not have a cooling-off period," even though we have been able to cool off since February. Or, when repairing the toilet, he lied that "parts have been discontinued" and offered to replace the toilet set, which costs more than 300,000 yen.



The Consumer Affairs Agency has ordered the company to suspend some of its operations, such as door-to-door sales contracts, for nine months, saying that such acts violate the Japan Act of Specified Commercial Transactions.



According to the Consumer Affairs Agency, about 700 consultations about this company have been received in more than three years, such as "I was charged a higher amount than the amount displayed on the website" at consumer affairs centers nationwide. is.



Regarding receiving the order, "Aqualine" posted a comment on its homepage saying, "We take it extremely seriously and sincerely apologize for the concern and inconvenience caused."

Toilet repairs cause troubles one after another Immerse yourself in the psychology of wanting to fix quickly

This time, the water supply repair service that was administratively punished by the Consumer Affairs Agency is called a living rescue service, and the number of consultations from consumers such as "I was charged a large amount of money" from these companies continues to increase. ..



According to the National Consumer Affairs Center of Japan, there were 5884 consultations last year at consumer affairs centers nationwide regarding life rescue services that deal with problems in daily life such as water leaks, unlocking keys, and pest control. This year, we received 2264 cases by the 30th, which is faster than last year.



By content, "toilet repair" was the most common, accounting for more than 40% of the total last year, and it is a malicious case that takes advantage of consumer sentiment that wants to fix the toilet as soon as possible, such as being charged a higher cost than necessary. Is also conspicuous.



The Consumer Affairs Agency said that it would be possible to cool off if a contract was signed due to a high construction cost, even though the customer requested a home-visit repair after seeing the cheap price displayed on the website, etc. So, we are calling on you to consult with the Consumer Affairs Center, etc., instead of just listening to the explanation of the business operator.



▽ We are also requesting measures to avoid troubles, such as confirming the cost and work contents properly before requesting a visit, and ▽ getting a quote from another contractor.