If you spend more than 10,000 yuan to ask for "emotional personal education", you can't get a refund if the goods are not correct?
Guangdong Provincial Consumer Council: Pay attention to the credit information of consulting agencies
Spent 15,900 yuan to purchase the "Emotional Personal Education" service, but the product is out of order and can't get a refund?
Yesterday, the Consumer Council of Guangdong Province issued a consumer reminder, pointing out that online mental health consultation, intimate relationship repair, companionship and listening have become new business opportunities in recent years, and some posing as "doctor experts" have appeared to provide "soft pornography" in the name of psychological consultation. The chaos of the "side ball" service.
The Consumer Council reminds consumers to pay attention to the credit information of consulting agencies, such as knowing whether the agency is included in the list of abnormal business operations, and the list of companies that have seriously violated the law.
Text/Guangzhou Daily All-Media Reporter He Yingsi, Correspondent Cantonese News
Commitment to serve half an hour a day for 3 weeks and only served 6 times in the past
Consumer Ms. Tang complained to the Provincial Consumer Council that she sought emotional counseling through an emotional consulting service company and wanted to restore the relationship with her ex-boyfriend.
After understanding Ms. Tang’s situation, analysts of the company said that it is not difficult to recover, and at the same time recommended a two-month "emotional personal education" service, promising professional teachers to provide guidance services for half an hour a day, other time periods can be Online consultation, refunds are available if you are not satisfied with the service.
So Miss Tang paid 15,900 yuan for related services.
On the second day, someone who claimed to be a professional teacher contacted Miss Tang and provided her with the first consultation service. When Miss Tang made an offer for consultation on the second day, the teacher said that there was no time on the second day. The appointment time is one week later, which does not match the half-hour service per day agreed in the previous contract, and the service teacher for online consultation often does not reply to the message.
In addition, soon after the consultation started, the relevant teacher said that Miss Tang had a serious psychological problem and needed to extend the consultation time to induce her to change to a higher service package.
Ms. Tang believes that the package she purchased was recommended by the analyst after pre-assessment. It is very unreasonable to ask her to continue to pay before completing the course of treatment. In addition, the company only provided six services during the three-week treatment, which seriously violated the contract. Agreed.
Therefore, Ms. Tang not only did not agree to change the package, but also demanded an immediate refund.
However, the consulting company said that the related services are knowledge services and cannot be refunded.
After receiving the complaint, the staff of the Guangdong Provincial Consumer Council communicated with the emotional consulting company many times, and finally the other party agreed to deduct the fees for the class, and the remaining part was returned by the consumer after 15% of the responsibility.
Provincial Consumer Council: Optimizing formal consulting institutions to enhance risk prevention awareness
The Provincial Consumer Council recommends that consumers give priority to consultation through formal channels or public welfare consulting agencies.
Major hospitals in Guangdong Province have psychiatric or psychopsychiatric departments, and doctors are highly qualified and professional.
If you don't want to go to the hospital, it is best to choose the local college psychology college or mental health center.
The Guangdong Provincial Health Commission announced the "List of Guangdong Provincial Psychological Assistance Public Welfare Hotlines", including Guangdong Mental Health Center, Guangdong Provincial Psychological Crisis Intervention Special Committee, 12355 Youth Voice, hospitals, universities, social workers and other psychological assistance public services Channels, consumers in need can choose first.
The Provincial Consumer Council pointed out that at present, the standards and requirements for training certificates for practitioners issued by training institutions are not uniform. Consumers should remain vigilant when facing the promotion of these "professional certificates"; if they really need to choose socialized Psychological counseling services should understand the credit information of the counseling agency in many aspects. You can inquire through government websites or channels such as the corporate credit information publicity system to find out whether the psychological counseling agency is included in the list of abnormal business operations or the list of severely illegal and untrustworthy companies due to illegal behavior Subject to administrative penalties or litigation, etc.
For psychological counseling agencies with bad credit information, the Provincial Consumer Council recommends not to choose or carefully consider.
When choosing a psychological counseling agency, you should also know the reputation evaluation, actual service level, after-sales service, and protection of customer privacy in advance, and try your best to experience it before consuming it.
Psychological counseling services usually adopt the method of pre-payment. After paying the pre-paid fees, consumers may face the risk of service quality not being guaranteed and refunds difficult.
The Provincial Consumer Council recommends that consumers choose to pay the consultation fee as much as possible, or specify the service content, service quality, refund calculation method, etc. through a formal contract before payment.
Avoid paying high service fees at one time and reduce the risk of capital loss.
In addition, after purchasing psychological counseling services, consumers should take care to properly preserve evidence such as payment vouchers, contracts or agreements, leaflets, invoices, etc., to prepare for evidence of rights protection in the event of consumer disputes in the future, and when abnormalities are found in the psychological counseling agency , It is necessary to consult, complain or report to relevant departments in a timely manner, and protect its legitimate rights and interests in accordance with the law.