[Dream Pursuing·My Struggle] "Brother Express" regards his career as his career
One person, one car, two mobile phones, scanning, dispatching, loading, unloading...Every day at 8:30 in the morning, "Brother Express" Chen Junan will appear at the Longgui service point on time, and he will be familiar with the operation. Start all links.
He not only continued such a complicated work process for 5 years, but also maintained a record of zero complaints and zero errors in these five years.
On July 28, Chen Junan was awarded the honorary title of Model Worker in Baiyun District, Guangzhou City, Guangdong Province.
A colleague who has worked with him for many years said: "Chen Junan has a passion in him, which is worth learning from all couriers."
Chen Junan, 33, is from Zhanjiang City, Guangdong Province and joined Guangzhou Debang Logistics Service Co., Ltd. (hereinafter referred to as "Debang Express") in 2016.
He said: "Looking back, I have worked in a factory, opened a convenience store myself, and have worked hard and sad. It can be said that the wind comes and the rain goes."
After joining the "base camp" of the Debon Express Longgui service point, Longgui Jinbo Plaza and Longgang Road have become the delivery areas where Chen Junan often travels.
The residents in this area are relatively scattered, and he needs to contact the customer in advance before each delivery, and then deliver the goods to the door after an appointment with the other party.
"Being on call, hardworking, and hardworking" has become Chen Junan's work tenet. He also quickly integrated into the express delivery industry and maintained a record of zero complaints throughout the year with his solid business capabilities and dedicated service attitude.
Since 2018, Debon Express has launched the "Venus Courier" project, and will reward outstanding couriers with the title of "Venus Courier" worth 100,000 yuan in gold bricks.
In addition to zero complaints, the evaluation indicators of this award include more than 20 items such as fast timeliness, reasonable freight, and qualified packaging. The delivery of large items by express delivery upstairs is an extremely strict and important evaluation standard for couriers.
The upgrade of the assessment index did not stump Chen Junan, but instead stimulated his fighting spirit and allowed him to re-establish his goal.
According to Lin Canjie, Manager of Nanling Sales Department in Baiyun District, Guangzhou, Chen Jun’an is responsible for mixed regional commercial areas and residential areas. The weight of the delivered goods is about 3kg to 60kg, including many large and heavy refrigerators, washing machines and other home appliances. No matter how high the floor is, he will deliver it to the door, and he can really endure hardship."
Finishing every express carefully and treating every customer enthusiastically, Chen Junan is so busy that he leaves early and returns late every day.
Finally, through unremitting persistence, Chen Junan won the company's highest honor for courier "Golden Star Courier" in 2019 and 2020.
Chen Junan also said frankly: “It is simply too difficult to maintain five stars throughout the year. Misunderstandings and occasional small mistakes by customers may lead to complaints and deductions.” He still remembered that there was a customer consignment that sent 3 large-scale goods on behalf of him. However, he questioned the calculated freight charges and had to complain.
Chen Junan contacted the customer by telephone in time, explained the charging standards in detail, and worked out the details of the expenses clearly, and finally got the other party's understanding.
In addition to dispatching, Chen Junan will also take the initiative to develop sending customers, taking every dispatch as an opportunity to develop customers.
He believes: "Whether it can be timely, safe, and honest also determines whether the customer will give you the order. In normal work, the customer's needs should be regarded as the work goal, not just the delivery of the goods."
Guangzhou Xumei Beauty Salon Equipment Co., Ltd. is Chen Junan's current customer with the largest shipment volume. This long-term cooperation order was obtained precisely because he put more effort into it than others.
At the beginning, Chen Junan took the initiative to visit many times and left a business card for the factory warehouse supervisor.
By chance, he learned that the company has a need to deliver beauty equipment. The goods are large and need to be delivered upstairs.
Chen Junan quickly sorted out a set of quotation plans, including details such as free pick-up, free delivery upstairs, assistance in strengthening packaging, insured services, etc., which won high recognition from the other party and started long-term cooperation.
If the work is completed ahead of schedule, Chen Junan will go to the area responsible for the delivery and distribute business cards.
During his five-year experience as a courier, he has developed 5 million yuan customers and 40 thousand yuan customers, with an average monthly receipt of more than 3,000 pieces, and an average monthly delivery of more than 1,000 pieces.
Despite the hard work, the mad sand is blown out and the gold is reached.
In the past five years, Chen Junan bought a house of his own in Zhanjiang City, Guangdong Province in his hometown with enthusiasm and dedication.
Chen Junan said, "I have always maintained the mentality of an entrepreneur. I am the boss, and the job is my own business. I work harder and earn more. Now that I have decided to become a courier, no matter how difficult the conditions are, I must insist on working hard. Work hard."
Ye Xiaozhong