Complaint about "one size fits all" scan code order online payment
The artificial service is in vain, which makes consumers disgusted
Two-dimensional code ordering and delivery of beverages, mobile payment have instant reductions... Some merchants have introduced promotional tactics to guide customers to use intelligent services.
There are Internet celebrity stores that focus on high-tech futuristic sense and voluntarily abandon the traditional model, and there are also popular restaurants with artificial services.
However, this kind of "one size fits all" online ordering and online payment has made many citizens disgusted, and even brought inconvenience to some elderly consumers.
Since the Xinmin Evening News summer hotline opened on July 12, there have been as many as 722 complaints about "scan code" and "online payment".
Disguised cancellation of manual services
A few days ago, Granny Chen, who lives in Pudong, had a "closed door" at the Internet celebrity restaurant on Century Avenue.
"My mobile phone has no flow, but I brought cash. The waiter directly said that he would not provide manual ordering services, and there was no cash to make change." Chen Apo suspected that the restaurant had artificially created payment barriers and was suspected of rejecting RMB.
The restaurant staff were also helpless: “Our feature here is rail delivery. 80% of the dishes are delivered by the track. Consumers will only deliver the food directly to the kitchen after the order is placed on the smart screen.”
Ms. Ju, who is engaged in the insurance industry, is quite disgusted with the QR code ordering. “I have to pay attention to the merchant's official account first, and fill in a lot of personal information after authorizing the login. My personal information is leaked after eating a meal.” Ms. Zai Ju After saying that he refused to scan the code to order, the attitude of the waiter became obviously impatient.
Uncle Wang, who lives in Xuhui, went to a fast food restaurant to buy an ice cream for his grandson. The cashier suggested scanning the QR code to pay.
Looking at the counter where no one was queuing up, he was very depressed: "I have time to teach me to register and fill in the information step by step. Why not manual cashier is more convenient and faster?"
Some merchants use various “names” such as “online payment discounts, pay attention to the official account to receive coupons, mobile phone orders and serve food faster” and other “names” to guide consumers to order self-service food. On-site services such as ordering menus, scanning codes at all times, and complaining that the elderly don’t use mobile phones. Such “one size fits all” disgusts many people and the consumer experience is not online.
Cash payment is difficult to exchange points
Citizen Ms. Xu also encountered troubles. When she went to the Aegean Shopping Plaza at the intersection of Hongjing Road and Wuzhong Road to redeem membership points last week, the staff at the service desk informed the shopping plaza that the membership points rules were changed.
Only after paying through WeChat and Alipay platforms, members can redeem their points online, and can no longer exchange points in cash payments.
Member points can be exchanged for commodities and parking coupons. The original online payment can quickly accumulate points, and offline payment can also be exchanged with a small ticket at the service desk.
The changes in the rules made Ms. Xu unable to understand: "Why are payment methods restricted? Is this discrimination against cash payment?" Ms. Xu said that many consumers also shared this issue with her that day.
The reporter contacted the shopping mall service desk, and the staff said: “We don’t handle points manually. Now we basically pay by WeChat or Alipay. We only deal with some special cases.” When the reporter asked, “Is it a special situation for the elderly to be unable to use electronic payment? "In case", the staff replied: "For cash payment, you can bring the statement and invoice to the service counter, and you must call the merchant to issue the invoice. If you have a bank card, you can take the statement and the deduction record on the mobile phone. If the amount can match, we will I'll help you handle the remarks."
"Aging" service must keep up
In contrast to Ms. Xu’s troubles, Mr. Zhu, who lives in the Xi’s house in Yuefeng Village, Pudong New Area, is very lucky. A few days ago, he received a notice from the power company to cancel the paper bill and switch to online payment. Through the summer hotline mediation, the power company He immediately called back and said that he would send someone to deliver electricity bills regularly, which made him and his family very pleased.
Mr. Zhu said that the elderly are accustomed to the original payment method, but fortunately the government has left a "artificial window" for them.
Today, with the iterative development of information technology, the digital divide facing the elderly is increasing, and the implementation of aging-adaptive transformation is also being carried out in various fields.
Previously, the Shanghai Municipal Civil Affairs Bureau revealed in its response to related proposals that it will give priority to 25 government affairs apps and 22 government affairs WeChat official accounts, WeChat applets, and Alipay applets for aging and barrier-free transformation.
However, encouraging the elderly to learn new technologies is one aspect, and the environment created by society should also leave a human touch.
The public appealed that in the process of adapting to the aging process, while the hardware and software are in place, human services should not be neglected.
In banks, hospitals, rail transits, and restaurants, leave more artificial windows and cash services, and more "information assistants" for the silver-haired people to answer their questions and guide operations, so that these "joggers" in the digital age are not chilling , Do not fall behind.
Our reporter Qian Wenting and intern Song Xinyu