Why is the 1840 yuan ticket refunded only 274 yuan
Under the normalization of epidemic prevention and control
How to "retire" the whole travel plan
Because of the repeated epidemics, since last Friday, many cities in Zhejiang Province have successively issued travel reminders to "suspend travel out of the province".
Many citizens and tourists in the surrounding area have begun to cancel air tickets and hotels out of safety considerations.
However, due to the different policies of airlines for ticket refunds and changes, each person's refund loss is also different.
Where can I cancel or change my visa for free?
What is the refund and change policy of each airline?
How to avoid risks when planning a trip under the normalization of the epidemic?
The reporter sorted out this.
Take the initiative to "do not travel across provinces"
1800 yuan ticket money was only refunded 274 yuan
"The unit issued a notice that it is not necessary to travel out of the province, but I was told when I was leaving the hotel that I could not." In early August, Hangzhou Baoma Xiaojie (pseudonym) wanted to take her baby to Hainan for fun, and was affected by the epidemic. When booking a hotel booked on a certain platform, the customer service told me that it could not be cancelled.
The staff of the platform said that the number of hotels and ticket refunds and changes on the platform affected by the epidemic has increased sharply, and it takes time for customer service to communicate with the hotel. For hotel orders in low-risk areas, they will try their best to unsubscribe for free.
Currently, Xiaojie’s hotel bookings have been unsubscribed free of charge.
In contrast, Xiao Jia (a pseudonym) had less luck.
He originally planned to travel to Hainan with his girlfriend in early August. After canceling the trip due to the epidemic, the 1,840 yuan ticket was refunded only 274 yuan.
"The airline's phone is always unreachable, and the third-party platform only has robot customer service." Xiaojia said that he and his girlfriend actively responded to Hangzhou's disease control suggestion that "citizens suspend traveling out of the province".
But what I didn't expect is that the total price of 1,840 yuan was deducted from the 1,566 yuan refund fee.
"Is it too high to use 85% of the fare as the refund fee?"
Free refunds and changes for hotel and travel orders
Currently limited to medium and high risk areas
The reporter learned from major online travel platforms that the current free refund and change policy for hotel bookings is clear. Check-in time is from July 28th to August 11th for hotel bookings in medium- and high-risk areas. Cancellation or change of itinerary is possible due to the epidemic. Free refunds and changes.
Up to now, more than 30 airlines such as Air China, Eastern Airlines, Southern Airlines, Hainan Airlines have successively introduced special plans for Nanjing inbound and outbound flights, and other cities are also gradually introducing them.
For example, Air China has issued a special handling plan for domestic passenger tickets involving Chengdu routes on July 28, and Chongqing on July 29.
Eastern Airlines has also formulated special handling regulations for passenger tickets related to inbound and outbound flights in Hunan, Beijing, Chongqing, Yibin, Chengdu, Dalian, Mangshi, Zhuhai, Shenyang, Mianyang, Xiamen, Zhengzhou, Xi'an, Haikou, Yinchuan, Yantai, and Xinjiang.
Hainan Airlines and Grand China Airlines have also introduced special ticket handling plans for domestic flights involving Beijing, Xiamen, Urumqi, Changsha, Hengyang, Yueyang, and Shaoyang. Capital Airlines has also specially formulated Changsha, Beijing, Chongqing, Chengdu, Dalian, Shenyang, Xiamen, and Yinchuan. , Zhengzhou, Urumqi and other places related to the special handling of passenger tickets for inbound and outbound flights.
Before refunding the ticket, the passenger can refresh the official website of each airline to learn about the refund information in real time.
An airline industry insider said that at present, domestic airlines basically waived handling fees for air tickets involving medium and high-risk areas, but most of them did not implement the free refund policy when entering and leaving other cities: "Some are stuck in time. If you can’t get a refund without handling fees, you can wait for the follow-up policy to check again.
How to use refund insurance on online travel platforms
Can the hotel booked with the ticket be cancelled?
Unlike Xiao Jia’s dilemma, Hangzhou citizen Xiao Liang (a pseudonym) received 80% of the ticket refund because she had purchased refund insurance in advance.
"Before traveling unexpectedly, the cancellation of the itinerary also experienced a total loss of face value. Later, when buying air tickets, I became more concerned." The basic cost of refund insurance purchased by Xiao Liang in the past two years is about 50-100 yuan per order, but if In the event of an accident, it can be guaranteed that at least 80% of the ticket cost can be refunded, which is still a good deal.
The reporter learned that at present, platforms such as Ctrip and some airlines can purchase ticket refunds at the same time. They will cooperate with different insurance companies and tourists can purchase additional tickets.
The refund limit for each ticket does not exceed RMB 2,000.
When booking air tickets, some travelers will also book the hotel that night.
When canceling a ticket, can the hotel cancel the reservation?
Take the JD5136 flight from Hangzhou to Sanya on July 31 as an example: when booking on the Ctrip platform, citizens and tourists can book a local budget hotel in Sanya for one night together with their air tickets.
According to the instructions for booking of aircraft wine, the reporter learned that the air tickets/hotels in the order cannot be cancelled separately.
If you need to unsubscribe, all products in the order must be unsubscribed together; if the ticket is changed and the hotel can accept unsubscription, citizens tourists can choose to unsubscribe.
The reporter's inquiry learned that the current cancellation policy for budget hotels equipped with this ticket product is that it can be cancelled free of charge before 14:00 before July 31.
If the cancellation time is exceeded, a cancellation fee of 34 yuan/night will be charged.
Under the normalization of epidemic prevention and control
It is recommended to buy insurance when traveling, don’t worry about refunds
Under the normalization of the epidemic situation, how should tourists plan their trips to minimize losses?
Insiders in the travel industry have provided a few suggestions.
First of all, it is recommended to purchase accident insurance such as refund insurance at the same time when booking air tickets and hotels.
At present, these premiums are not expensive, and the loss can be recovered to the greatest extent in the event of an accident.
It should be reminded that some airlines' official websites do not provide refund insurance services. Tourists can also go to major online travel platforms to choose both air tickets and travel products with refund insurance.
Secondly, if travel is blocked due to the outbreak of the epidemic, do not rush to refund the ticket.
The change of the epidemic has caused many uncertain factors. Tourists can follow the information released by the ticket purchase platform or airline company and choose to refund at the final stage of the refund period.
Third, the refund and change policy of train tickets is more flexible, and there is a relatively long free refund period. If it is within the allowable range of the itinerary, high-speed rail travel is also a very good choice.
In addition, the reporter found that on a large online travel platform, as long as the product with the "willful return" logo appears, it will be accompanied by a cancellation insurance when placing an order. This insurance will take effect the next day after the product is successfully placed. There is no reason to cancel the payment of the order. The upper limit is 3000 yuan.
Our reporter Yang Xilin, Zhou Feng and Sun Yan